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Kenwhirl Appliance

Angie's List since January 2015

F Rated | 25 Reviews

Service Categories

Description

Appliance Repair....

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A
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****Our Company gives the utmost respect to our customers, and we appreciate the trust placed in us. We will do our best to perform service in a timely, and professional manner.

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Verified Reviews

A few reviews for this pro…

F

RATED

12/11/2015

I did not nor would I ever use Kenwhirl.  It would have been very easy for Hilda to offer a simple explanation as to why they were unable to keep the appointment made by Lowe's, or how maybe Lowe's made a mistake, but she did not seem to care.

DESCRIPTION OF WORK
A service appointment with Kenwhirl was scheduled by Lowe's  Service Advantage on my behalf.  On the day the appointment was to occur, I contacted Kenwhirl to ask when I could expect someone to arrive.  I spoke with Hilda and she told me to contact Lowe's.  I asked why and she told me again to contact Lowe's as they would not service my appliance and she hung up on me!  I would not use Kenwhirl for any repairs based on this interaction! Why would anyone want to be treated this way?  I have no idea if Kenwhirl performs quality work and I will never know because of how rude and unprofessional she was.

CATEGORY appliance repair

A

RATED

01/30/2015

It did not cost me anything because it was under warranty. It is probably the 10th time we have had them come to our house. They are good at calling the first thing in the morning letting you know what time they will be coming. The past 5 appliance repairs they have done, they send a man out here, he is very good. I like that I am dealing with the same man, he is very competent. Probably they sche...

DESCRIPTION OF WORK
They repaired a dish washer.

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

Thank you Mr. [Member Name Removed] for the very kind words. Our techs are factory trained and do work bu areas. So glad you are happy with our service.
A

RATED

06/06/2014

Great! Once the part was received, the technician came promptly and fixed the machine at the price quoted up front. I would recommend them to anyone who needs appliance repair.

DESCRIPTION OF WORK
Fixed front-loader washing machine

CATEGORY appliance repair

B

RATED

04/03/2013

I am waiting for repairs to be performed. I'll keep you posted.

DESCRIPTION OF WORK
The company had a gentleman, by the name of Ed, come to my home to diagnose a few problems I've been experiencing with my dual fuel range. He was timely, cordial and professional during this visit. Parts were ordered (approximately 12 days was estimated for delivery) and I await his return to make the actual repairs. My review will continue throughout our dealings.

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

Hello [member name removed] I see from our records that we came out 6 days later and completed the job. I hope everything was to your satisfaction. If not please call me at 313-565-6687, Thank You, Ray
F

RATED

02/14/2011

We purchased several new appliances from ABC Warehouse as part of a kitchen upgrade. To be fair, their prices were good, and they offered to beat any price from anywhere - and they delivered. When the Dishwasher - a high-end Kitchenaid unit - began to leak after 4 months, the problems began. They sent their service contractor - Kenwhirl - out to fix the unit. The technician identified the problem ...

DESCRIPTION OF WORK
They are one of the contractors for ABC Warehouse. They were contracted to perform warranty work on a dishwasher that is only 8 months old. They did come to service the unit, but despite 4 visits and replacing the same part twice, the dishwasher is still leaking. They will not return calls, nor will ABC Warehouse.

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

I have never, through Angies list, have had to disagree with a customer so strongly. Normally if we had done something wrong we would apologize and try to correct. (please check other reports we have had) This report by the Member has been so misleading we had to respond. He reported that we came out on a 4 month old dishwasher. We received a call from ABC wharehouse on 1/13/11 and set up a call t...

Services Offered

Appliance repair.

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General Information
Free Estimates
No
Payment Options
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Emergency Service
No
Warranties
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