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Water Heater Repair And Installation reviews in Commerce Township

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  • They wanted to charge a $250 fee because it was a weekend, so we declined and scheduled for during the week. In the interim, I used instructions in the manual to rectify the problem myself, but my fix only lasted a week, so we had them come by. He did the exact same thing I did (cleaned fuel sensors). I apparently had not cleaned them well enough... being new to tankless heaters, I didn't want to damage anything by being too abrasive with any of the small parts. So he literally sanded build up off of the sensors and charged me $175. No parts were replaced, nothing was broken... he took out <20 screws, inspected MY work, and sanded 3 fuel rod sensors that are less than an inch long each. $175??? What a joke. Lesson learned.
    - Steven K.
  • The repairman was extremely rude. He took several personal calls while he was there, complaining to the person/s on the calls that he was not scheduled to work. He was at the home for over an hour and on his cell phone for at least 1/2 hour. I tried to ask questions about what the possible issues were with the hot water heater and whether it should be replaced, but he was very short with me. Eventually he advised me that the issue was simply that the hot water heater parts and the surrounding closet area were dusty and needed cleaning. I really hesitated to write this review, but I would not recommend this company and this particular "serviceman" to anyone.
    - Sara S.
  • We recently purchased a home in Southeast MI that had the original HVAC system and Water Heater from 1996. We initially contacted Matheson in June of 2017 to do a more in depth inspection of our HVAC and Water Heater since our home inspection report yielded some questions we wanted answers to. They dispatched Trevor out and he did a great job looking through everything and gave us three items we should consider for repair. He also suggested we get an option for replacement given the age and costs between repair and replacement of items. We decided to hold off as we knew we had other expenses we were going to incur. Fast forward to end of July, we were having trouble getting the upstairs cool enough to be comfortable for us and any guests so we decided to contact Matheson again for a replacement cost. They dispatched Chris within two days and after evaluating our system plus taking into account Trevor's notes from the previous visit, Chris presented a variety of options in a good, better, best scenario. He did it in such a way that we felt comfortable going with any of our options and ultimately chose between better and best. He was able to schedule the install for a week later. Our install occurred on 7/28 and the group of gentleman, led by their technician, Scott, were fantastic! They arrived early, kept everything nice and neat while completely replacing all of our major big ticket items. At completion, Scott walked us through everything and also helped us get our rebate forms filled out for Consumers and DTE. Our system works wonderfully and we saw the immediate relief we were hoping for in our upstairs area while also knowing our system will keep us comfortable for years to come. We will continue to use Matheson for all of our HVAC needs and possibly their other services such as electrical and plumbing if the need arises. They are an A+ company and we couldn't be happier!
    - Steven S.
  • I would definitely recommend Silva Mechanical for any plumbing needs. My hot water heater was leaking all over my basement, and I called Eric Silva, and he came over to my house at 10:00 pm on a Thursday night. He was out the next day to do a complete install of a new Navien tankless, on demand water heater. He was prompt, professional, and extremely knowledgeable. He was willing to answer any and all questions, and never made me feel like I was bothering him by asking them. I will definitely be contacting Silva Mechanical for any plumbing services that I may need in the future. Have not received invoice yet. That is why no dollar amount is not filled in!
    - Kerri T.
  • Doug and his team were excellent. Doug came out very quickly to meet with us, understand the situation and make a recommendation. They installed a 50 gallon hot water heater
    We had two 11 year old water heaters that were installed when we had our geothermal system installed, they were wearing out and showed some slight leaks. Doug told us we could get bye with one water heater which saved us a lot of money. Doug's team was prompt, careful and very professional. They went over the norm and replaced fittings and lines that were out of scope but needed doing, no extra charge. They hauled all the old equipment away, cleaned up very well and were very pleasant and professional at all times.
    The price was fair for the equipment we received
    - MIKE B.
  • As a result of an recent emergency call to Matheson for what turned out to be a sticking gas valve (see my other review on that) and a potential $750-$800 repair, my wife and I decided to pull ahead our furnace replacement plans.  The furnace and central air were the builder special units installed when we built the house in 1995-1996, so they were basically 20 years old and we got a decent service life out of them.  Since the water heater was also 20 years old, I assumed that it's anode was shot and since I never did any preventative maintenance on it, I assumed it was also in need of replacement, so we did all of it at once.

    We had 3 contractors quote the job: Matheson, Family, and Custom Temperature Control.  We had done business with Matheson previously, so they were a known quantity to us, and we heard about family from their commercials and their positive reviews on Angie's List.  Custom Temperature Control was a pure Angie's List selection based on a lot of positive reviews.

    My house is about 2500 sq. ft.  I told all 3 that I didn't want the top of the line stuff because I didn't want the high price of repair parts that those systems have and I prefer a simpler system.  I had them all quote a humidifier as an option.  I told them that I intended to have the new AC condenser installed on the opposite side of the house because the current unit sits right next to the gazebo and is really loud in the summer and wrecks the peace and quiet.  I asked all 3 to provide a 4" wide air filter and that I planned on re-using my thermostat that I just installed in November of 2014.  Lastly, I wanted a basic 50 gallon water heater with atmospheric exhaust.  I didn't want a high efficiency model.  All 3 were to haul away the old equipment.

    All 3 contractors were top notch and professional.  They really knew their stuff.  Family came in with the best price: $6,724 for the combination, or about $1,400 lower than Matheson who was the most expensive at $8,107.  Custom came in at a price in-between them at $7,250.  I felt all 3 prices were fair based on research that I had done.

    Both Matheson and Family quoted 100,000 BTU Carrier Performance 96 2 stage heat and variable air flow furnace, with a Carrier 3.5 ton single stage central air unit with a 13 SEER.  Custom quoted a Rheem furnace and AC with specs similar to the Carrier.  All three quoted a basic 50 gallon gas water heater.  All three discussed the DTE and Consumers Energy rebates and would submit them for me.  The prices do not include those rebates, which will come to me in the mail.  The total of those rebates is $360 ($260 Consumers, $100 DTE).  Custom offered to see if they could get me a rebate for my thermostat since I had just installed it in November, the others didn't mention it.  Matheson also included replacing the entire drop and boot of the return air duct with a larger one and seal the existing ductwork with mastic up to 8 feet from the furnace.  Custom and Family planned to re-use the existing return air drop and didn't specify any sealing.  Both Matheson and Custom included a 1 year service agreement while Family's quote didn't mention it.

    The Carrier furnace has a 10 year warranty on parts and a lifetime warranty on the heat exchanger.  Matheson quoted 5 years labor on the Warranty.  Family quoted 2 years labor with an option to go to 5 years for an additional $99.  Rheem also had 10 years on the Furnace and Custom offered 5 years labor on the warranty.  The AC systems were all 10 year parts warranties.  The water heaters were 5 years on parts.  Lastly, Matheson has 24 hr. emergency service.  Niether Family nor Custom offer 24 hr. Emergency service.  

    Ultimately, we chose Matheson even though they were the most expensive.  The primary factor in that decision was the 24 hr emergency service and our previous business relationship.  Since this is a new furnace, infant mortality is a distinct possibility and failures never happen during business hours.  In addition, Matheson is only 5 min from my house and since I've used them before I know they're honest and dependable.  That's not to say that the other's aren't, I'm sure they are, it's just that a known quantity is better than an unknown quantity and that knowledge has value.  The extra duct work and sealing that Matheson was doing was worth somewhere in the neighborhood of $350-$400 installed and the 1 year service agreement has some cost also.  Even if the return air drop didn't need to be replaced, I preferred to have a perfectly fitted drop rather than a modified drop.  However, the fact that Matheson was $1,400 more is why I rated them a C on the price.  I could justify maybe $500 or so for the extras in Matheson's quote and if I add that to Family's quote along with the extra $99 to bring them up to the 5 year labor on the warranty, then everything is apples to apples and the effective price difference between them drops to $800.  Still considerable, but in the end it amounts to Family offering a 10% discount over Matheson which was not enough in my mind to give up the emergency service, the previous business relationship, and close proximity to my home.

    We scheduled the install for Thursday 3/26/2015 between 8:00 Am and 8:30 Am.  The Matheson installers arrived on site at about 8:15 Am and they did an outstanding job.  Just beautiful.  They covered the entire work pathway inside the house with drop cloths and cleaned up afterward.  They were courteous and worked about as quietly as you could possibly expect.  The installation was completed at about 2:45 Pm.  They offered to schedule the inspection with the city, but I elected to wait since I had to take more time off work and I'd rather schedule it when I'm on vacation.

    The new Carrier furnace is a lot more quiet than the old furnace, I really have to listen for it.  The new filter box is much nicer than the old filter box.  The Carrier 4" filter box has a thumbscrew secured cover and plenty of room to reach in and pull the filter out whereas the old filter was held in a 1" slot in the duct that made it difficult to remove and the slot was covered with a piece of bent sheet metal.  The Carrier evaporator coil case has an easy to open screwed on cover that should make cleaning the coil easy.  My old evaporator case cover was very difficult to remove, so it never got cleaned the entire time we owned it.

    Anyway, I'm very happy with my choice and hopefully the information I've provided will help others in their planning.  We will have to see if the furnace, ac, and hot water heater stay reliable.
    - Brian K.
  • We have worked with Chris at A1 Indoor Comfort systems for many years for all of our home plumbing needs for our old home, and now at our new home in Commerce Twp.. He is a master plumber, extremely knowledgeable, and very courteous, and professional. I like the respect he shows the homeowner from wearing booties when he comes in, so as not to track in dirt from outside, to cleaning up after the job, to explaining what he is going to do, and what issues he finds. They are very honest and trustworthy and I will continue to use them for as long as I can imagine. I have referred them to several others as well. I have not had to use them for heating and cooling yet, but suspect I would be just as satisfied. I would give A1 an A1 rating!
    - Mark D.
  • Called several plumbers this morning in the hopes that someone would be able to come out on a Monday and diagnose our broken water heater.  Dino was the only one that answered the phone right away and gave me a 12:00 - 12:30 estimate.  I got a little antsy around 12:10 and called him.  Turns out he was on his way!  He dug into the heater, diagnosed the problem fairly quickly, got it fixed in a jiffy and was on his way.  I'm glad it was something small and didn't require a new water heater!  
    Dino was great - friendly, courteous and prompt.  Even my dog liked him.
    - Patrick C.
  • Everything went very well.  I would definitely welcome Dino back to my home for future plumbing needs.  I may need a new water heater in the near future.  I certainly know who to call. Thank you again Dino for being there for me and answering my questions regarding my plumbing/HVAC needs.
    - Robin M.
  • Everything went fine.  We had some communication issues with rescheduling the appointment, but the service technician came out on a day we didn't have an appointment on the off chance we would be available (they are close to our house).  It worked out and everything went fine.
    - David B.
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Water Heater Installers in Commerce Township

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