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Flooring reviews in Clinton Twp

  • A
    Wakefield Hardwood Floors
    Wakefield Hardwood Floors recently refinished all flooring in my home. I can���t convey how pleased I am with their stellar work & service. They were prompt & their professionalism was outstanding. My floors look brand new!! I receive compliments all the time. Mr Wakefield went above & beyond his scope of work, when I had an emergency & he assisted me with that too. I highly recommend this company
    - Sandra B.
  • A
    World of Floors��
    The salesman was very professional and knowledgable. I really enjoyed the experience of having World of Floors come to my home to show me the samples. I was able to match the samples up to my entertainment section and wall paint. The installers did a wonderful job. They cleaned up after themselves and I just had an overall great experience with World of Floors!
    - Donna W.
  • A
    Selective Carpet & Upholstery Cleaning
    We used the Angie's list deal, we paid a bit more to get our entire upstairs done but the extra cost was extremely reasonable. We had just purchased our home and wanted to get stains, pet smell, etc... out and just have a fresh start.  These guys were quick, efficient, and just did a fantastic job.
    Will definitely use in the future.
    - David A.
  • F
    RON'S CARPET & DESIGN

    Ron's Carpeting installed my neighbor's carpeting in my unit and my carpeting in hers. Instead of replacing the carpeting, he switched them. The condos are mirror images so the floor plan was different. The carpeting had to be stretched and pieced in my unit and there are seams in places where they would not be with a new installation.

    There were gaping holes in the closet, around the doorwall, and at the bedroom door. I had to have them stretch the carpeting twice to fill the hole by the bedroom door and it still frays to this day.

    There was also what I can only describe as a ramp to the threshold of the bathroom door. Ron explained that it was installed this way so I would not trip going into the bathroom. Meanwhile, I could step on the ramp and feel it give way. He reluctantly fixed it.

    In addition, Ron's Carpeting installed the hardwood flooring in my unit. It was buckled, scratched, nicked and split in many places. Many boards were cut short so that gaping holes showed after the shoe molding was installed. The buckling in the foyer turned out to be caused by a nail over which the board had been placed. There was also buckling in the second bedroom.

    After much discussion, he agreed to have it replaced. This took 1 day to tear it out and 13 days to replace it.

    All my furniture had to be moved to the garage during the work. The workers were there at 8am most of the days that they worked. It was obvious that they were not happy about having to replace the floor since one of them had installed it. Both thought it was acceptable as it had been installed.
    - Mary R.
  • F
    World of Floors��
    We got an estimate from another carpet co. We then proceeded to contact World of Floors for another price. The salesman George that helped us proceeded to explain to us how the other companies will come in, measure give you a price then they will give ther supervisor a call . Which in turn the supervisor will "discount" the price for you. Well when we went to World of Floors and gave George our price, he took the info and did the exact same thing he said the other companies do, he called his supervisor who low and behold gave us a better price. The carpet we picked was an on sale and instock/over buy carpet. So immediate installation was available. The gentleman came out for exact measurements and and install date was set up. Well the evening before the install date we received a call from George claiming that when the carpet was being made it was damaged. Well the first problem is if the carpet is "In Stock/Over buy" then why would the carpet need to be made?  My wife took the day off from work to be there for the installers. So a missed day of work.  We did eventually set the install date for that upcoming weekend. 4 days later. But we had prior commitments and no one was available to be there for the installation. The house was empty as we were getting ready to sell it. So the installers called and we left the door unlocked for them. Which was not an issue. They did lock up the house and the clean up was good. Carpet installation was good. BUT. I had been working on the house getting it ready to sell. So I had some tools etc. Up and out of the way. The carpet was installed on the 12th of April. Upon our return we did go inspect the job and on April 14th went and paid the remainder of the balance on the job, I didnt need the knee pads at that moment so I had no reason the chek for them. On April 18th I went back to the house to finish up some work. As I was getting ready I started to gather my tools etc to work and discovered that my pair of my knee pads were missing. Only 2 people have access to the house my wife and myself. All of my tools etc were up and out of the way, so when the installers came in they were free of anything to just install the carpet. I had the knee pads in a closet up and out of the way with the rest of my tools. Upon noticing they weren't there I did a complete check of everywhere to triple check that they weren't  miss placed. So I proceeded to go back to World of Floors on April 18th. George was gone for the day already so I told the gentleman that was there the issue. He took the info down and wrote an email to the installation co. On April 21st I went back to World of Floors to check on the situation and see what they came up with. George was there so I told him the situation. He called the installers, and the installer claimed he never received the email and that his guys do not  use that kind of knee pad. Well if he did not receive the email then how do he know what type of knee pad it was. So that also was a lie. The installer told George that he would look around his place to see if they were accidently picked. But the knee pads were in a closet up out of the way. So they couldn't have been "accidently" picked up. So I went back to World of Floors on April 23rd. George proceeded to tell me the installer called and told him that he did not find them anywhere. And if I had any further issues to call the police and file a report. Customer service huh? Basically told me they didnt have them and I was just out of luck. The installers are contracted out by World of Floors. Which makes World of Floors just as responsible and liable as the installers.  Its up to them to make this right. Not just be told we don't have them and to go file a police report. Thought things were ok, as to no "valubles" were left in the house. But guess nothing is safe in todays times.
    - DAVE H.
  • A
    The Carpet Guys LLC
    I loved home sales they were very helpful , no driving around. The installation was very professional . The last call was very difficult with a lot of appliances so they showed up late.  I love my carpet every day . Never buy a dark carpet . It will be the worst mistake of your life. Your will see every white fuzzy and you will have to vacuum  a lot and not enjoy it. I love this company.
    - Ted M.
  • A
    The Carpet Guys LLC
    I absolutely understand why this company has been nominated for the Page of Happiness.  Having recently moved, I've had to have a lot of work done in two houses and this is one of only two companies who responded quickly and performed  beyond expectation.   At the risk of gushing too much and sounding as if I was their doting mother, these men are  prompt, professional and dedicated to making the customer happy.  The installers had to work around 3 painters and a plumber, but they were willing to do it and the quality of their work sure didn't suffer.   The carpet looks elegant and the padding gives it the extra plush feel.  Everything was put back correctly, and when they left,  the area was neat and looked great.     Through no fault of theirs (and I can't stress that enough ... it was nothing they could have foreseen or prevented). there were a few glitches in the flooring but they came back to address it immediately.  The owner, Joe,  came to inspect it, and Kenny, the installer,  gave up a Saturday morning and made certain I was pleased with the result.   I'm more than pleased,   The  three-man crew was so easy to work with, as well as fast and efficient, and very personable.   They are all customer-oriented and there was no question that my satisfaction was a priority. 
    This team has the Old School work ethic, and I was blessed to have hired them.  I even reqeusted lawn signs after the job was complete for both houses because I want to get the word out about them.   We recently moved to this house, and shortly before Carpet Guys started the job here, I was widowed suddenly and was left alone with this house and one to sell.    I never mention my newly solo status to any of the tradesmen I interview for the work I need done..  The experiences were not always good until I met The Carpet Guys.    Two tradesmen were  unscrupulous beyond expression,  a couple  were not terribly professional, and one said he would have to talk to the "man of the house" before "letting" me sign the contract.    Most of them wanted me to buy extended warranties, more product, etc.   I did a LOT of reserach on everything I was having done.    The salesman for the Carpet Guys came in, did his job well, never pressured me, and it was a done deal before he left.  The crew worked around adverse conditions and wanted reassurance that I was happy with the work.   This is a no-brainer:  these are the guys to hire.
    - Stacey S.
  • A
    Granite Transformations
    We saw a display at the home show in Novi. We were very impressed with the product and the company rep.
    We had them out to give and estimate and tell us more about it. Jan was very good with all her information plus she answered all our questions. She gave us an estimate and we told her we would let her know. We called the next day to have the work done. We were just going to have the counter in the big bathroom done and in the small bath the counter, floor and shower area. Jason came out and did some finale measuring. Jason came back in a couple weeks to do the installation. He worked very hard, was very professional and keep the area covered plus cleaned up every day. It took 3 days, we had 4 projects for him to do.
        We were very happy with the job he had done. The next week we called them back to do the floor and bathtub area in the big bathroom.
    - Barbara L.
  • A
    The Carpet Guys LLC
    The color installed, when it was done, was not really what we expected, although this is partly our fault.  Nevertheless, it is good quality  underpadding and carpeting.  The installers worked efficiently.  The only glitch was that instead of putting the remaining furniture into other parts of the house, they put it out on our patio through the door wall.  While they were working, it started to rain and they had to hurry and either cover or move the furniture back into the house.  There was no damage.
    - Theodore N.
  • F
    RON'S CARPET & DESIGN
    The incorrect carpet was installed. After bringing it to the attention of the builder, the incorrect carpet was removed (then reinstalled in another unit) and the correct carpet was installed after being removed from another unit (of a different configuration) where it had been incorrectly installed. Carpet had to be restretched and reseamed to fit. They claim it is and quot;newand quot; carpet and refused to replace it. During the course of meeting with and quot;Ronand quot; of Ron's Carpet, I found him to be very loud, somewhat out of control and very condesending to me as a woman. At one point, when he put his hands on my shoulders I let him have it verbally. A very unpleasant experience.
    The hardwood flooring was delivered to the site and installed without allowing it to acclimate to the temperature and humidity level of the installation location. Only time will tell how much of an impact this will have. To date, I have two cracked boards. Also, it appears that liberal use of caulk to hide any of those pesky installation errors is also a perfectly acceptable installation technique. I have been told by Ron's that I had the good sub-contractor do my floor. My neighbor didn't and she is fighting to have the entire floor replaced.
    - Nancy G.
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Flooring Installation in Clinton Twp

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