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Carpet Cleaning reviews in Charlevoix

  • C
    Stanley Steemer Carpet & Air Duct Cleaning

     How'd it go? We want all the details.

    Brandon and Allan came out to do the air ducts - they were personable, professional, punctual, and up front about what I could expect for the outcome. They made every effort to keep the condo clean while they worked.  I was very pleased with the service provided.  If that was the only service provided they would have gotten an A from me.

    Then Dave and Troy came out to do the upholstery and blinds for me.  They did vacuum the most of the blinds (they missed 2 in a bedroom) and cleaned the chairs and ottoman.  Everything seemed to be going fine until they left.  I found after they left that 2 of my blinds were no longer working and they had not informed me of the fact before they left. I called to report the problem and they sent another team out the next day.  They were misinformed about the type of blind they were sent to repair and could not do anything about my broken blinds.  However they did clean the missed blinds for me at no charge. 

    They told me that Jesse would contact me about next steps to resolve my problem.  It took 2 weeks and another call from me to get a response.  They are now shipping my blinds out to Levelor for repair at no cost to me. 

    Everything they cleaned for me came out looking much better, as I had hoped.  Had they handled the problem we encountered in a forthright and timely manner I would have been able to say I was generally satisfied with the service.  I think I would probably hire them again to do work for me - give them one more chance.

    - Barbara S.
  • F
    VERY BAD. Do not hire these people, they are rude and have no insurance, that's what he said to my mother.  They obviously do not know how to do what they claim to do.  They never offered to helped my mother or did he apologize for what happened.  You have been warned..!
    - country m.
  • A
    Jeffrey Harvey Certified Cleaners Inc.
    Mr. Harvey arrived early, after calling to give me a heads-up. He went right to work, moved everything out of the way himself, was very careful of all of my things. The job only took about an hour. When he left, he gave me explicit instructions about the drying process, explaining the reasons why wool rugs take so much longer to dry than nylon. He left two giant fans, one directed at each rug, to help speed the process, telling me he would be back within a few days to retrieve his equipment. When he planned to return, he first called to let me know. I was away from the home that day, but my husband was here, working in the office. Mr. Harvey suggested that the fans be put on the front porch so he could pick them up without disturbing my husband further, which was done. I found Mr. Harvey on Angie's List, and highly recommend him to anybody reading this report. I will certainly call Mr. Harvey again.
    - Thomas B.
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Carpet Cleaners in Charlevoix

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