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Home Builder reviews in Byron Center

  • F
    Boverhof Builders

    The process of building a house with Boverhof Builders was by far the worst experience we've had building and this is the third house we have built.  The previous two houses we built were with "production builders" who typically have a bad reputation for poor quality and taking shortcuts.  We had good experience with both previous homes with no major quality issues.  When we decided to go with a "custom" home builder we expected an even better finished home and no shortcuts.  We ended up with the exact opposite.  The building process was unorganized with terrible communication, the final product was very poor quality and it took two months longer than originally estimated.  I wouldn't complain about the extra time if the final product looked like Boverhof Builders were obsessing about the final details for two months but that is defiantly not the case.  There was absolutely no quality control over the work that was done and any the majority of the items we pointed out during the building process were not addressed at all or were made worse.  I could go on forever about how awful the process was for are a few examples of what we dealt with....

    Attempted to give us smaller windows than the size drawn on our blueprint.  They claimed that the lumber company sent them the wrong size windows, however they framed in the windows weeks before the windows actually arrived at the jobsite and they were framed for the smaller window.  If the framers were following the blueprint the window opening would have been too big but they opening wasn't too big.

    I asked for all the wall paint to be an eggshell finish, not flat.  Flat is hard to wash and shows everything.  Boverhof never told the paint contractor so all the paint was ordered in flat and several rooms painted in flat before I stopped them.  Boverhof made us feel llike we were being unreasonable because they had to order new paint and re-paint the areas that were done in flat paint.  Boverhof told us they had never spent so much on painting a house as if I had made the error. 

    Was told to get paint colors from Benjamin Moore by Boverhof which I did.  The paint subcontractor then told me he uses a completely different line and couldn't match my colors exactly.  I discovered this after they had several rooms painted and the color was off from my samples. 

    The paint contractor did a poor job leaving brush marks around many of the door frames along with visible roller marks in many places.  I have had previous houses painted inside and no one has done such a poor quality job as these painters.  Boverhof did nothing on our behalf to correct the paint issues. 

    The drywall contractor was just as sloppy as the painters and again Boverhof did nothing.  We have drywall seams that are showing, uneven outside corners, inside corners in several rooms that cracked open in the first year and instead of dealing with them like a professional drywaller would Boverhof put silicone in the corners and painted over the silicone.  It looks terrible not to mentions paint doesn't stick to silicone and it can be rubbed right off. 

    Worse than the paint and drywall is the trim work.  We have a large amount of white trim work, columns, built-ins, crown molding etc..  We discussed the trim and caulking several times with Boverhof and we were assured it was all done properly and that a little caulk cracking during construction was normal.  It has now been two years and I have extensive caulk cracking on every piece of wood work they installed.  You can now see that the trim was done poorly and caulk was overused to compensate for poor cuts, improper cuts, pieces that were too short but installed anyway.  The seems in the crown molding are popping and coming apart, door trim is joints are cracking, floor boards corners are cracked, cabinet doors are cracking.  It is as if Boverhof had no idea how to install white trim and use caulk appropriately.  I expect some settling and caulk failure but this is ridiculous and not normal.

    As I said before I could have dealt with the unprofessional, unskilled, unorganized process of building with Boverhof if the finished product was what I expected from a "custom home builder" but the quality of the final details is so poor I still get angry discussing it.  I get to look at the flaws every day and know I paid for someone to do this and this is what I get.  Since building we have met several people who built with Boverhof and had similar experiences with their poor quality. 

    During the time that we built a friend of ours also built in the Grand Rapids area with a different builder and they discussed with their builder all the trouble we were experiencing with Boverhof and that builder confirmed that Boverhof Builders reputation with other builders was poor and they were known for poor quality homes. 

    - Jamie M.
  • A
    Infiniti Custom Homes
    When we made additions for the house, they only charged us what it cost them to install it. They went out of their way to make sure there were no extra charges for us. They were very fair on the price only charging us the minimal fees associated with upgrades. Stacey oversees the building of the house. She went with me to the stores to make all home fixture and installment selections. They came in on budget and on time. There were no hidden charges. I definitely highly recommend them. They are very easy to work with and they do excellent quality work. This is the fourth house we built and by far is the best quality. The whole project took about 4.5 months.
    - Sherilyn J.
  • F
    Van Solkema Custom Home Builders
    We came from out of state and we were new in the area and we were looking for builders. This company had developed a small neighborhood. We felt that the work looked good. Unfortunately none of the neighbors would come clean with us. Before we even put money down the builder started to break ground. Out arrorney had done some research and found some issues so we had legal rights to get out of the deal. We decided to go ahead with the work anyway. My husband's job brought us here. We were living seperately as a family for over a year, and we just wanted to get our home built and be together again. We felt there were things that were being done incorrectly, but he would become rude when we would approach him. We were told we could move into the house in Jan., 2009, but had to live in the basement for six months. The home inspector found over 100 issues. He stated he'd never seen a home with this many issues. The contractor did work with us and most of the issues were taken care of. The drywall in the house had to be done 3 or 4 times and repainted each time. We were told by the initial drywalling company that the drywall had never dried completely. There were hundreds of nailheads coming through the plaster. He used my in-house vacuum to clean and suck up the debris which voided the warranty. I asked him not to lay carpet, but he did while the painting and drywall was being done and some of the carpet was ruined. The sink is dented, but they couldn't replace it because they would have to take out the granite countertops. Our Wolf oven was dented. Our walnut floors were not finished correctly. The floor was ruined and it took four months to replace. The roofing wasn't done correctly. There was a leak in the roof and he tried fixing it with gutters. The inspector said it wouldn't hold. I spoke with another contractor who told us what had to be done. Our contractor didn't get it fixed until the third time. Gutters were falling off of the house. Somebody walked in the stamped concrete and ruined it. He replaced parts of the driveway, but had to hire someone else to do it because the original subcontractor wouldn't work with him anymore, so the sections of driveway all look different. They tried to cover it up and it turned out really dark. The concrete in the front of the house was laid when it was cold and is cracking and breaking. Tile in the mudroom was cracked, scratched, and broken. The yard was never cleaned when they were done. There was personal and work debris scattered all around the yard. He used our property to plant show trees for his home. We asked him to remove them, and he finally did, but put up a fight. We have a pond in the back of the house that you can draw water from to water the lawn. We were told that the pump should remain outside because it would be unsafe to be in the house, but he had fought us to put it in the house. We have a toilet in an upstairs bathroom that was never centered. The home inspector pointed that out. The contractor just shrugged when I mentioned it. Holes were in walls from furniture being pushed into it. There was a gas leak in the laundry room. Our furnace and our ductwork was so terribly dirty when we moved in because when they were doing the drywall and doing the furnace to dry it. They had to have a company come in and clean all of the ductwork because of that. The formal ceiling in our living room is wavy and when I approached him about that with a solution that would save time and money. He was supposed to absorb the cost of the repair, but told the subcontractor that he would just raise the price. The subcontractor refused to do the work. We had heard from several of the subcontractors that he had said just to do the work that we had the money and they'd get paid. A wooden porch was put on the back of the house and the wood slats for the overhang were not put up securely. I had to have someone else come out to redo that. Aside from the obvious problems, the building in general from the craftsmanship to the materials is just of poor quality unless I personally chose it. Whatever the builder chose to use was poor quality. We then realized he'd been taking our money for his personal interests rather than paying his subcontractors. We had a lien put against us by 3 subcontractors because of this. We have filed litigation against the contractor and he currently has cases by six subcontractors who he has not paid. We have since met other families that have been hurt in a similar manner by this contractor.
    - Kevin A.
  • A
    Outstanding! As the project moved forward we changed things and added custom built items. Hammerhead was able to change and never got behind. The craftsmanship is great. Any problem that came up or even possible problems would result in a call just to run it by me.
    - TIM C.
  • A
    - R D F.
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