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Carpet Installation reviews in Bloomfield Hills

• A

  Mr. Bid Services & Material Outlet

  I gave them 5 stars even though my project had a problem. Why? Because when it comes to home improvements, it's rare that projects go perfectly the first time. It's how a company handles it when that happens that counts. Will they stop returning your calls? Will they tell you there is nothing they can do? Will they treat you as an unimportant customer since you've already paid? Mr. Bid did not do that. Situation: When they installed the carpet on my stairs the installer failed to line the pattern up with the edge of the stairs on half of the staircase. He might not have noticed, or pulled too hard when stretching it...heck, it even took me an hour or two after they left to notice it. But once I did it was very obvious that it had to be fixed. I was nervous if/how they would handle my situation, especially since mine was a relatively small and inexpensive job to begin with. The lead installer (part owner) came to fix it and took all morning making it look near perfect. So even though my job did not go perfectly, and it took more days/hours than anticipated, I give them 5 stars for the job, their integrity and the respect I felt. I would definitely work with these guys again. Plus, their prices are great!
  - Nicole H.
• A

  The Carpet Guys LLC

  We had a great experience with The Carpet Guys beginning with the salesman, Joel, who showed us carpets samples within our price range and did not try to sell us carpet that we could not afford. We had carpet installed in a family room and two bedrooms. The installers, Nick, Dave, and Grant were punctual, polite and professional! This was a great carpet buying experience!
  - David M.
• A

  ALEXANDER'S CARPET RE-STRETCH & REPAIR

  Alex and Asha showed up at exactly the time scheduled and worked efficiently for 4 hours, cleaning up everything as they worked. Our carpet looks band new. I would call them back again for another room and refer them to fiends. They are totally professional and reasonably priced. They were also a pleasure to have in our home.
  - BARBARA W.
• B

  Selective Carpet & Upholstery Cleaning

  I had puckering/wrinkled carpet in my upstairs hallway and in one area of my finished basement. I wanted those area repaired. I had a hit-and-miss experience with this company. As for the GOOD: 1) They have a full-time receptionist (Kim) who is very helpful and answers all your questions. She takes the time to ask someone when she doesn't know the answer. I appreciated her help; 2) The carpet was repaired successfully, and it looks really good. As for the BAD: 1) Jason was my technician, He was over two hours late. He was supposed to arrive between 12-2 p.m.; he showed up after 4 p.m. 2) When Jason called me at 2 p.m. to let me know he was on his way, he complained that my house (in Bloomfield Hills) was "too far." I mean, he went on-and-on about it. I explained that Kim (the receptionist) told me I was in their service area (it was the first thing I asked Kim actually). He asked me (whined really) to tell him everything I needed done so that I could prove "it was worth it to come out there." I told him not to bother coming - I don't want someone in my house who doesn't want the work. But he could tell I was mad (I took the whole day off work), and so he eventually said he would come. 3) Jason said he was in Westland - I am not sure why it took over 2 hours to get to my house in Bloomfield Hills. I have driven that route a lot (I have grandparents in Westland). It usually takes an hour. 4) Jason arrives, I start moving furniture (no help from him), and he starts repairing the upstairs hallway. About 15 minutes into the job, he told me the carpet cannot be repaired without ripping the entire carpet up, steaming it, and using a power-stretcher. (BTW, he has none of this on his truck and will have to return another day). I told him to try again - as a Mom, I can tell you this sounded like a kid who will whine to get out of his homework assignment. Magically, after trying again, Jason did fix the carpet and it looks really good. 5) Jason also repaired the basement carpet. It too looks really good. But, he really banged up my baseboards badly. They are pretty thin/cheap wood to begin with, but one dent is deep it is actually a hole. 6) There is an area of torn carpet in the basement where Jason was re-stretching. I am not sure if it is a tear, cut, or he ripped up a seam. Anyway, I didn't see it until I was cleaning up later that night. I glued it down - it is in a corner. It's fine, but I wish he would have been more careful. Like I said, hit-and-miss. Results were good, but it was hard getting there.
  - Michelle B.
• D

  Selective Carpet & Upholstery Cleaning

  After the second missed appointment, I requested a refund on my payment----the provider said that would have to be done thru Angie's List.  When I contacted Angie's List about the complaint and request for refund, the contact person there initially told me it was not the policy to issue refund, wanted to direct me toward another "deal".  I told him I wasn't interested in another deal, and after going back and forth on the issue, the refund was finally granted.
  Lousy experience all the way around.
  I dislike the review format---there was no "date of service"---should have an option to enter "Not applicable" since the service was never done!
  
  - Jan M.
• A

  Riemer Floors Inc

  As was expected, Riemer Floors was professional throughout the process.  The sales person was available, informative, and brought out samples or provided samples as required to make our decision.  The carpet quality is really what you want to purchase, but the quality of installation was excellent.  Installers asked the right questions and when there was a potential issue or question in the installation process, they communicated the issue instead of just doing the work.  We were included in the process, where needed, to eliminate future misunderstandings.
  We had a minor issue after the fact that needed a service person who was prompt and corrected the situation to our satisfaction.
  
  - Thomas G.
• B

  Riemer Floors Inc

  The first shipment had some stain or discoloration down the middle.  Reimer caught it before install when they rolled it out in the store.  Had to be re-ordered.  About another 1.5 weeks but a 2 day lead time on the install.  While it is unfortunate issue, it can happen and was not their issue.  They took care of it all as expected.  they did such a good job making sure they cleaned up, they took the extra ~ 1 x 12 foot of carpet I paid for (I always make sure I keep a bit of extra).  I have a call into them and expect they'll make that right too.
  
  - Doug S.
• A

  Villa Carpets

  I would definitely recommend this company.  They were easy to work with and very professional.   They removed the existing carpet and installed the new carpeting.   I had the quote and carpet installed within days of each other.  They made it very easy.   I would use this company again and refer to others.
  
  - Linda L.
• A

  Superb Carpet Care & Restoration Services Inc

  The provider was timely, very knowledgeable, professional, efficient, friendly and competent throughout the service call. I wouldn't hesitate to recommend this service provider to anyone with carpet issues.
  
  - James S.
• F

  The Carpet Guys LLC

  Two issues: 
  (1) Carpet salesman measured the three rooms, then gave us a "quote" for the work. When I said I had to think about it, he called the office to see if he could lower the price, and then gave us a lower quote.  This may be OK for other clients but I find it super gimmicky when you get a price quote at the beginning and then a lower price quote if you don't say yes right away -- just give me the real, lowest price you can from the beginning!  I don't like the "timeshare" model where prices lower after you say no or I'm not sure.
  (2) Measurements of rooms were 200 square ft more than what Carpet One measured -- I wish we had measured it ourselves beforehand --but we were so trusting!  I don't know how this could have been inadvertent as it was 3 bedrooms and their closets (very small closets) -- I don't see where that level of error would come in.  When we measured it ourselves we came up with the same figures that Carpet One did.
  Personally I did not appreciate the business model.  I don't know if mis-measurements were accidental or not, but I lost trust in the company and would not use them in the future.
  
  
  - Juliana R.