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Home Security System reviews in Birmingham

  • C
    SimpliSafe Home Security
    Purchase and install was easy but one of the motion detectors began going off for no reason shortly after purchase. Have tried multiple times to get help determining problem, but no one over there seems to be available/tasked with troubleshooting.
    - James M.
  • F
    The contracts with CONTROLLOR SECURITY SYSTEMS automatically renew every FIVE years without notice or warning. The automatic five year renewal clause was hidden in small print in our original 1995 contract and never brought to our attention before we signed the contract. While we take responsibility for not reading the fine print, not once during the next 19 years were we notified that our contract was being renewed. And so they silently renewed it without bringing it to our attention.
    When we recently moved out of state, we had to pay $330 on the remaining 16 months on ?their? contract (their service area is small and cannot be transferred out of state). Since it?s difficult to ?plan? a move around a five year contract anniversary date, there is virtually no time a home seller wouldn't owe CONTROLLOR SECURITY SYSTEMS lots of money when they moved. What a waste of the consumer?s money!
    Further, several times they had to re-install a new battery ?backup system? at our house, despite the fact that in our area the electricity rarely went out. When the technician was questioned as to why a new battery had to be installed yet again, he said he didn't know, but that this happens quite often. These visits from the technician were expensive for the parts and labor.  Why didn'tthe company resolve this defect?
    - Thomas L T.
  • A
    Michigan Alarm
    I called and they tried to set up an appointment immediately. They came out when they said they were going to, the man that came out was courteous, found out the problem right away, and was very nice about my mistake. I can't say enough about how easy it is to work with them.
    - susan b.
  • A
    Michigan Alarm
    He was here for around four hours. He installed it, and did a great job. They seem like the type of folks that want to go above and beyond. They put a lot of effort into getting the job done right, and they're very thorough and careful with your house. They're creative about ways to wiring in your house, and they're just overall great to work with.
    - Andrew T.
  • A
    Guardian Alarm of Michigan
    We have used them for over 30 years, and we are very pleased with them. They came out to make a repair and didn't charge us for it. The quality is excellent. They are very responsive. I will continue to use this provider.
    - Frances S.
  • C
    ADT Security Services, Inc
    Personally I think the rates were pretty expensive. I find the system difficult to use. I had a in Pittsburgh Pennsylvania so I use the system called West Pac electric and that was easy. That was a wonderful system. I compared the two and ADT has gone over broad on it technology and it was difficult especially for seniors to use. This goes back many years now when we first moved here and got the system installed. They had a lot difficulty installing it because the previous owner had many wire leading into the house because it was the travel service but it was difficult for me to judge. They did spend awful lot of time here. They were professional. They were interested in a customer use all their technology and that’s a big sale pitch that they make. It was difficult as a customer to defend myself against that, kind of salesmanship I understand it from the business point of view so a lot of people that would be very useful I suppose.  I am going to have to redo my security system and I am still debating whether I should go back to ADT or look for another company.
    - RICHARD F.
  • A
    Very professional installers and customer service on the phone. Very simple and affordable installation. One of the managers came to our home and discussed options/contracts with us. Laid everything out in clear terms. We have had a couple of false alarms with the system and the company is very prompt to respond to our mistakenly opening doors when the alarm was set. We feel safe both at night and when we are away on vacation. Would highly recommend this company.
    - Alex P.
  • A
    ADT Security Services
    The installation was great. They have continuously had really good customer service. I believe they offer a good price for their services. I like that I was able to be set up on automatic bill pay with them too.
    - KIM I.
  • D
    Protect America Home Security
    Please see above.
    - Patricia S.
  • A
    Michigan Alarm
    I have been really happy with this. They did a clean job installing it. I have been extremely satisfied with the service.
    - susan b.
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Home Security Companies in Birmingham

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