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Auto Service reviews in Birmingham

  • A
    Suburban Toyota
    I did an oil change. They are very responsive and I have never had a problem with any work they’ve done. We have an old and they are very good at diagnosing as well and fixing any problem you might have.
    - Joan H.
  • C
    Royal Oak Auto Care
    Communication was good, seemed to work with me on price, but I have little confidence that I got good service.  Because so many parts of suspension were replaced (stabilizer bars, tie rod ends, wheel bearings, sway bars, brake rotors and pads), an alignment was necessary.  500 miles later, front tires were bald and radial belts were exposed in spots.  Costco would not do a tire rotation for tires in such condition, so I replaced them, went to get an alignment at shop recommended by Costco tire shop.  All 4 tires were out of alignment, the front so far out that it was beyond the measurement of the equipment (they liked to give a before and after snap shot, but could not give me a before because it was so far off).  The shop that did the second alignment is now my go-to shop, car is performing well.  However, I have absolutely no confidence in Royal Oak Auto Care.  They could have lied about how much work was required as well for all I know.  4 bearing replacements is EXTREMELY rare, that being the most egregious of the performed repairs.  I did not go back to Royal Oak Auto Care to give them a chance to repair and pay for the tires.  Given the quality of the first alignment, I decided to cut my losses.
    - James R.
  • A
    Cranbrook Car Care Center

    We have used Cranbrook Car Care many times through the years.  Freeman is a great mechanic and will do the job right.  He will work easily with your schedule.  He also works until 10:00 or 11:00pm weeknights, so late afternoon/evening repairs are a real bonus.

    Unfortunately, the station will be closed in August.  Freeman is hoping to relocate to somewhere nearby very soon.
    - James M.
  • A
    No problems. Service was prompt and fast. A couple of times, follow-up troubleshooting was performed without question and for free (a tire with a stubborn, off-and-on air leak). Best of all, a couple of times I was told that I and lt;did notand gt; need to have something done. I would not hesitate to recommend them for any auto work.
    - peter w.
  • F
    Belle Tire

    Appt was scheduled for 10am, did not receive a call, I called at 3:30pm to check on status. At 3:30 they were just pulling the vehicle in for service and did not have enough time to complete the job. I indicated that I would be up to pick the vehicle up. When I got there 20 min later, the vehicle was still in the shop no ready for pick up. I waited for another 25 mins until they could get the vehicle out. Upon getting the vehicle they did not have the PHH card in there, I had to go back in the store and get the PHH card.

    The customer service was extremely poor, lack of willingness to apologize about there service. They attempted to blame it on PHH approval process saying they did not call them in enough time. I called PHH and everything was documented on when the call came in and when the approval was given. The call came in at 12:38pm and approved at 12:38 pm for service.

    The apt was at 10am, provided these locations are generally always busy, I give them a buffer of an hour to call in the service, the vehicle did not even get pulled into the shop until 3:30pm.

    I cancelled all services.

    This location needs customer service training and more front desk representatives to assist customers. The show room is consumed with 4 service desk and the rest is wheels and tires on display. It would be nice to have more service desk so you can take care of your customers instead of making them wait in line for 10 minutes in addition to the 10 minutes they placed me on hold for.

    - Greg R.
  • A
    Lasco Ford in Fenton, Michigan is the best dealership I've ever used. Excellent service, excellent sales people, excellent waiting area and excellent people and I even won $500 in their Christmas drawing.
    - Christine C.
  • A
    Everyone that works here is very knowledgeable and they do top notch work. Extremely fast repairs and very courteous staff. I have been bringing my BMW's here for the past 6 years and have never been disappointed.
    - Dan M.
  • B
    I am not too crazy about my wife's Ford Focus but Avis was great
    during the purchase, and have been fair for scheduled maintenance of the car.
    They are quick, professional, and the car is always ready when they say it
    will be. Now if only Ford could sort out the crazy convoluted radio and
    the kooky auto/manual tranny the car would be a true winner.

    - Dan M.
  • B
    Belle Tire
    My go to place for tires. They are fast, courteous, and price match the competition. I seem to attract every nail and screw around and as an added bonus they always patch the tires for free. If you don't feel like waiting in their lobby there is a decent diner across the street and a B-King next door.
    - Dan M.
  • A
    Suburban Acura
    Car was due for oil/filter change as well as air/cabin filter change. These are always more expensive at a dealership. Opted not to do the filters because I can get to them myself. They initially misquoted me because they didn't realize the car required fancy oil, but then took a bit off the final price as an apology. Seem like good people.
    - Perry A.
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Auto Services in Birmingham

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