Thelen Audi Volkswagen Subaru Mazda

Founded 1977 • Angie's List since October 2010

C Rated | 5 Reviews

Description

Thelen Auto Group has been family owned and operated for over 30 years. Started by Tom Thelen in 1977, Thelen Auto Group is now run by Tom's three sons Joe, Pat, and Mike. Today, we are also in our third generation, as two of Tom's granddaughters have entered the business over the past few years. We pride ourselves on treating our customers like part of our family. Our guests may speak to Thelen family member at any time for any reason. ...

Verified Reviews

A few reviews for this pro…

A

RATED

09/13/2013

They got me in quickly as I was suddenly called out of town. I made the appointment online and then they called. They would have provided me a ride to somewhere instead of waiting but I chose to stay and look at used cars...did not find any I wanted at that time but sales, of course, was very nice and knowledgable too. The waiting area is small but they had free coffee and apples to munch on as we...

DESCRIPTION OF WORK
10,000 mile check up. It was free as it was included with the purchase of the vehicle.

CATEGORY auto repair

F

RATED

09/21/2012

Terrible,  Do not trust Thelens.

DESCRIPTION OF WORK
Terrible service,  had to take van back numerous times due to not having the correct part on hand.  They were fixing a warranty problem,  this was a family vehicle - would not provide a suitable loaner was without van for about 2 weeks.

CATEGORY auto repair

F

RATED

09/08/2012

I have no complaint about the work performed. They fixed it.They also charge almost $100 per hour labor and require to pay in advance for parts. If they were working  on some rare car I wouldn't have a problem with that. A 2004 model does not qualify as a rare. All other repair shops I've dealt with in Bay City have not charged me in advance for parts and have provided a free rental car. Not these...

DESCRIPTION OF WORK
Replaced a turbo in a 2004 VW

CATEGORY auto repair

A

RATED

02/20/2012

They provided fast and good service. The quality seems to be very good. They treated me fairly and they were very friendly.

DESCRIPTION OF WORK
I visited this auto service center for a replacement of a recalled part.

CATEGORY auto repair

D

RATED

08/08/2011

They required us to buy the parts they were going to use in advance. This is the only time in the twenty some years that I've owned vehicles that I have had to do it. They did fix it right. Unfortunately they are the only game in town for Volkswagen service for a number of things, so I have no choice, My nearest other option is 90 miles away.

DESCRIPTION OF WORK
I used Thelen Volkswagen for mechanical work on my auto.

CATEGORY auto repair

Services Offered

New Audi Sales, New Volkswagen Sales, New Mazda Sales, New Subaru Sales, Certified Pre-Owned Vehicle Sales, Used Vehicle Sales, Service Department Serving All Makes and Models, Loaner Vehicles, Local Shuttle Service, Full Detailing Department, Body Shop.

Services Not Offered

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General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
No
Emergency Service
No
Warranties
Yes