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Cleaning reviews in Battle Creek

  • A
    Merry Maids
    Very well done. The problem I have with Merry Maids is that the 'regular cleaning' is only average is my estimation - the gals seem as if the devil himself is after them, they practically run through the house and do not do a thorough job. And the cost of just a regular cleaning is twice what I am paying now, and they are doing a more thorough job of cleaning. If you need a first, deep cleaning, perhaps you will want to use MM, but for just week to week cleaning, I believe they overcharge and are not nearly as through as they could be as they are in such a terrific rush.
    - Carol M.
  • A
    High End Carpet & Tile Cleaning
    Excellent - arrived on time - did a thorough job (took their time to do it right) - owner and his wife did the work (not hired help) - very reasonable price - I will use them again and recommend to my friends and neighbors. They are High End but with great pricing - HIGHLY RECOMMEND.
    - Alan F.
  • C
    Downey Clean Carpet Cleaning
    They showed up very late the guy did call and say he was going to be late but it was like three hours late something like that the machine that he was using leaked and so my carpets were soaking wet when he was done but other than that the guy worked quickly feel like he was trying to do a good job but like I said the equipment the thing was leaking and I told him I said you know that's leaking and he said yeah this isn't my equipment and I take better care of my equipment but he kept on going and my carpets were soak, I probably wouldn't advise using them, One thing the guy told me was that the girl that schedule him had him going South of Columbus North of Columbus, East of Columbus West of Columbus instead of just like scheduling him so he had driving so much driving time involve and it seem quiet the person who schedule them would schedule the appointments so that he's just going in a line are something because I think that was the issue was part of the issue was that the scheduler had him bouncing all over town and that's why he was so late.
    - Christine Z.
  • A
    Camelot Service Co
    This is the second time Camelot Cleaners have come to our house to clean the carpets.  The first time they cleaned only 3 rooms, a hallway, and two stairways, and they did an excellent job then.  As before, they were prompt, efficient, polite, and did an excellent job of cleaning and reviving all the carpets.  The cost turned out to be lower than the first estimate they gave me because I had miscounted the number of stairway steps to clean.
    Without a doubt, I would call on them for any future jobs.
    - Mary G.
  • A
    Anderson Brothers Steamatic
    I wasn't here, but I must say....the carpet in this house has never looked better - other than the day it was installed.  It had been over a year and TWO puppies since we'd had the carpet professionally cleaned.  It was absolutely filthy, but not now.  It is gorgeous.  Yes, I paid a little extra, every room in my house is carpeted except for the bathroom....and the carpeted lanai was especially filthy.  Hubby said they started by pre-spotting every room....and then came back through to clean.  I am beyond thrilled with both the price and the work....feels like a new home!!!
    - Donna S.
  • A
    Very pleasant, professional, and accommodating person to work with. He gives the impression that he really enjoys his profession; his work shows it. He Is capable of getting out the worst of puppy-stained spots. If a spot comes back, call him and he will come back to work on it at no charge. Has been honest to a fault; I can go to the store and when I come back he is either still progressing or is done and left his bill and everything is in its place.
    No negatives come to mind.

    - Tammy B.
  • A
    Merry Maids
    It went very well. The ladies were punctual, very nice, had no problems accommodating our dog, and did a fantastic job of cleaning. They did everything we asked for and more. I would highly recommend Merry Maids!
    - Keith P.
  • B
    Modernistic Carpet Cleaning
    When scheduling, I called their 800 number, and due to receiving service from Modernistic previously, all our information was already in their system. I was told the job would take about an hour and would be between $89-$119. The on-site folks would determine the space sizing and requirements of the job to determine the actual cost.
    Our condo, which has recently been emptied of all belongings and furniture, total square footage is about 1,100 sq. ft.; our kitchen, bathrooms and Master Bedroom al do not have carpeting, so the only rooms to be cleaned were the Living Room/Dining Room, the 2nd bedroom and the small walk-in closet, and I believe the total square footage of the area needing cleaning was then about 500-600 sq ft total. The carpet is fairly new (3 years old) with no pet stains or other stains that I was concerned about, however I did point out a very small stain in the closet along the trim that looked and felt like it was an old water stain (from a previous repair on an adjoining bathroom), was only on the surface and should come out easily. The only reason for needing the carpets cleaned is because the new tenant/owner is allergic to cats, and we do have an older cat (who retired from behavioral problems and accidents previous to installing new carpets).
    James and Dale from Modernistic came to clean the carpets on time, and were both professional. Because there was no furniture, the job went quickly and ended after only 30 minutes. The small water stain I had pointed out came out easily without needing to be treated. The cleaning job appeared to be thorough and complete.
    Upon cashing out, I was told a total of $128 (I'm not sure if that was with tax and fees, and I may have even misheard). I told him I thought that was a little high (I had a misconceived belief that without furniture, I would get a pricing break - that was not true), but he told me the closet counted as an add-on (room? it's about 8'x6' so this is questionable to me), and the living room/dining room combo counted as two rooms because of the size (understandable). He found a $10 coupon and applied it and said the total would be about $120 after the coupon. I signed everything digitally and thought I would be getting a copy of the receipt electronically (I did not receive one). I was not happy to see the charge that cleared my account was actually $130.95.
    I then called the 800 number and spoke with Tim to clarify the charges and get a copy of the receipts. He did clarify that what was charged was correct and broke out the fees in comparison to the quote. I also found out that they move furniture for free, so there is no discount for the home being empty - this would have been better learned when I originally scheduled for the service, so that is my own mistake.
    All in all, I am happy with the work, but disappointed in the clarity of the quote versus actual charge, and the issuing of receipts. I also appreciate the on-site serviceman applied a coupon for me, but a little frustrated that I had to complain before it was mentioned.
    As for quality, the technicians told me they have the best equipment, but I have no knowledge as to how well they are maintained or how they clean in comparison to other companies. This was the first time I had these carpets cleaned by an external service; we have cleaned them ourselves in the past, and it takes much longer to do on our own.
    - Jacquelyn K.
  • A
    American Air Duct Cleaners
    John did an amazing job for us.  He called me back after I left a message and after I answered a few questions he gave me a ball-park quote of $500 based on house size and said my dryer vent was included.  He scheduled me within a week.  He arrived promptly with his younger assistant and they got right to work.  His assistant removed all the duct covers and cleaned each and every one of them before they blew air into the ducts to break up the debris. John took time in our garage which is under my living room (we live in a bi-level)to mark off vent lines so if we had the ceiling insulated they would not cut our ductwork.  He also gave suggestions on how to wrap the heating ductwork to save money.  They were very professional and spent 3 hours cleaning all the ducts.  I got to see the before and after of the large suction machine. The ducts had never been cleaned as far as I know which makes it 35 years.  The dirt and debris was gross.  I am so glad to have it out. John also redid our basement hallway ducts because he didn't think it was as clean as it could be after he got up there and inspected.  And they vacuumed my house when they were done.  And the time he spent on my dryer vent went above and beyond. The vent was old and made of plastic which was not up to code. The vent was so plugged that when they tried to clean it the plastic broke. He replaced the old plastic vent with a new aluminum one at no extra charge but suggested that we get the new metal vent work done soon.  We are taking his advice.  These two do a wonderful, professional job.  You will NOT be disappointed. Use them with confidence.  Our bill actually came in under the quote at $450.  Other companies quoted WAY more than this.
    - Mary Z.
  • A
    Stanley Steemer
    The sucked up all of the water.

    We had to move out of the house -

    They spent three weeks making sure that everything was dry - and cleaned everything before we could come back in.  It had to be brought up to their standards, and it turned out wonderfully.

    They are very trustworthy people.  We gave them a key, and we could rest assured that our home was safe.
    - Linda N.
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