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Travel Agency reviews in Ada

  • F
    The entire experience was very unpleasant. We were traveling and decided to stop for the night so used to find a hotel in the next city we would be driving into. We provided our credit card information on-line and received the hotel name at the agreed upon rate. We entered the address into the GPS and it took us to the middle of no where. We searched for the hotel name on-line to get the correct address and when we arrived there they could not find our hotwire reservation. The hotel desk clerk asked us to check for the confirmation email from hotwire but when we checked we could not find it. In the morning both the hotel and our group could not find any verification from hotwire. We assumed the transaction did not work, paid the hotel and continued with our travels. 
    Checking my credit card statement later, I found charges from both hotwire and the hotel. Every time I called hotwire they kept transferring me to the hotel and refused to take any responsibility for the errors on their part. After much investigation, I discovered that there were 2 hotels of the same name in the city  which we stayed. Hotwire had sent our reservation to one of the hotels while we stayed at the other. These are franchise hotels so they don't work together at all.
    I have called hotwire several times and they refuse to refund me for the extra charge. I will never, ever use their services again.
    - Barb F.
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Travel Agents in Ada

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