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Fireplace Repair reviews in Ada

  • A
    I contacted them initially just to attach a wood stove I had recently purchased to replace an old one and to sweep the chimney. This included a camera inspection of the chimney which revealed that there had been a sudden heat event (chimney fire) that had cracked all of the flue tiles.  Consequently the chimney needed relining that I had them do also.    
    They were very professional covering the floors and area surrounding the stove & chimney with tarps.  They returned to do the relining and attach the stove.  That evening after they were gone I found I was unhappy with the placement of the stove.  I contacted them and they returned within a day altered the brick firewall and re-positioned the stove for no additional charge.  This to me is outstanding.  I'd give them an A+.
    - Roger K.
  • A
    Jacobsen Remodeling Inc
    Jacobsen was extremely thorough on the front end of the project.  It was planned and very well and designed in great detail.  Dwight is very detail oriented and his experience helped guide us in ensuring that everything was well thought out.

    The project began and ended on schedule.  All of the subcontractors were polite, personable, and professional.  Dwight was engaged throughout the project and ensured that everything stayed on track.  When a small issues arose (and small issues will always arise), the crew helped guide us to solutions in a timely and effective manner.  Dwight is a true professional and just as importantly, he surrounds himself with true professionals.  When we encountered an issue with our gas meter, they took charge and worked through it even though it was technically our issue and not their issue.  It was a great example of how to properly assess a situation and then promptly and effectively work through it without burdening the customer.

    At the end of the day, we could not be more pleased with the end result.  Our family room has received a much-needed upgrade, and it was done in a timely manner and with minimal interruption to our daily activities. 

    As our family continues to grow, it is comforting to know that we can rely on Dwight and his crew to help us with any and all home alterations that may be required in the future.

    I would enthusiastically work with Jacobsen again, and would recommend that you do the same.
    - Philip K.
  • A
    We knew we needed a chimney cap and suspected the flashing was not done correctly on our new masonry fireplace.  I called another chimney place first.  They came out three times and the cap never fit.  I told them never mind and called Hancock Chimney.  They arrived at the appointment time with Hancock Shirts.  They introduced themselves and got to work.  After measuring for the cap size, they showed me a video of what my chimney looked like up there.  Indeed the flashing was not done correctly.  They said they would be back 2 weeks later when the cap was built.  2 weeks later an appt was made.  Again they arrived at the appointed time and got right to work.  The cap was installed and the flashing repaired.  Then they went the extra step to finish the flashing in a way that is beautiful and exceed our expectations.  It was on a super hot day as well.  They cleaned everything up and left within the time table they gave.  It was a pleasure to work with them.
    - Michelle S.
  • F
    21st Century Fireplace Services LLC
    I was amazed that after spending less than 10 minutes at my house and not performing any of the work, they charged me $50.00. I find that unprofessional and I would not recommend them to anyone. I have called 3 other companies to have them come out and take a look at the fireplace and all three have said they do not charge anything for an estimate.
    - jill c.
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Fireplace Contractors in Ada

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