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Cleaning reviews in Westbrook

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  • Magic carpet did an awesome job cleaning our 20 year old carpets. Although we plan on replacing them, we decided to clean them one more time before replacing them. When Todd arrived, I was immediately comfortable with him. Although my carpets are old, he took the time to clean them thoroughly. My carpets look great. I will hire them again and recommend them to friends and co-workers when they are looking for this service.
    - Susan W.
  • They picked up my rug on Monday, did a really fast turn around and brought it back the next day! I paid him extra due to him being extremely accommodating to keep my dog from being upset at not having any area rugs. It looks really good and I am very happy with the service.
    - Russell & Susan H.
  • Scheduled the cleaning the man showed up on time. Did a walk through in the basement with him to make sure we were on the same page based on the estimate I had received. Left him and he went at it.

    When he was done went down for a walk through and was less than pleased. He said he did all that was asked so we parted ways. This did not sit well and went back down and could clearly see all the areas were not done even remotely to my satisfaction. Some areas looked to be untouched completely.

    So, this is where Octagon shines. I called up and talked with a really nice person and expressed my disappointment. She sent over two people right away to check things out. These two (one of which was the wonderful young woman who gave me my estimate) came right over, agreed the job was less than promised and got to work re-cleaning the whole basement.

    When they finished I was more than happy with the results. Things happen and don't always go smoothly. It's how companies handle the problems that shows their true character. Octagon came through with flying colors. I would absolutely use them again. they made things right.



    - Rober F.
  • Miglena and her team are awesome. Their work is top notch, and they're a pleasure to communicate with. We had a last-minute issue come up that meant rescheduling our cleaning, and they were really accommodating. Our kitchen has never been so clean -- they're great at what they do!
    - Taylor S.
  • Results went so far beyond our expectations. Great communication from start to finish. They actually showed up early. Had many stains on the carpet and was just looking to get a decent clean to hold us over until we could replace the carpet. They got everything out and it looks almost brand new. Very courteous, professional and efficient. Would absolutely use these folks again.
    - Rober F.
  • I had a wonderful experience with Bone Dry Carpet Cleaning. I initially contacted them through the website and they replied immediately with more information. We discussed on the phone and scheduled a time for them to come out. Jeff and Jared were both very professional and friendly when they arrived. They determined that our couch needed some special cleaning solution so we rescheduled for another visit later in the week. They communicated via text message which I found very hip and modern. They arrived on time and did an amazing job with our coach. They used tape to remove dog hair, vaccuumed, and hand cleaned each cushion on the couch (an extremely thorough job). They also recommended an alternative to scotch guard called green guard which is organic and better for our dogs who spend lots of time on the couch. Jeff was very friendly and told us how much he enjoyed his job and his company. They were great people and provided a great service. Highly recommended and would use them again for upholstery, carpets, and flooring.
    - Jeff M.
  • NEVER SHOWED UP OR CALLED TO EXPLAIN WHY.

    UPDATE: I AM WRITING THIS FOLLOW-UP REVIEW BECAUSE I WISH TO ANSWER TO THE COMPANY'S RESPONSE TO MY PREVIOUS REVIEW.  THEY STATED THAT "THEY HAD ME DOWN FOR SATURDAY, THE 14TH."  THAT IS DEFINITELY NOT TRUE.  IT WAS FOR SATURDAY, THE 30TH OF NOVEMBER.  I ALSO LEFT TWO VOICE MESSAGES TO THIS COMPANY WHEN THEY DIDN'T SHOW UP AND AS OF YET HAVE NOT BEEN GIVEN A RESPONSE.  AGAIN, VERY UNPROFESSIONAL. THIS COMPANY NEVER SHOWED UP OR RETURNED ANY OF MY CALLS TO EXPLAIN WHY.
    - C. CATHERINE B.
  • Great! He was on time, got right to work, cleaned the windows and screens, cleaned up after himself and left.
    - Peggy P.
  • Poorly proprietor blew off appointment
    - A K.
  • The job was excellent, top notch. Looked like it was brand new. So good bring my wives car over today and daughters as soon as I can get a time with him!
    - Rodney M.
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Cleaners in Westbrook

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