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Find Top-Rated South Portland Auto Repair Shops

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Auto Repair reviews in South Portland

  • A
    I made an appointment in person on a Monday, but they could not fit me in until 4 days later. After leaving my car there at 7:30 a.m. on Thursday, I phoned them at 2 p.m. and was told it was and quot;on the liftand quot; and they'd get back to me. When I phoned again 2 hours later, I was instructed to and quot;call back tomorrow and ask for Ryan.and quot; Around 9:30 a.m. on Friday I phoned and spoke with Ryan, who asked, and quot;what exactly is wrongand quot; with the car. My response was that it was no longer shifting smoothly into and out of and quot;Driveand quot;, and that I wanted to have the car checked out before the problem got worse. (I had explained this when I set up the appointment, so Ryan's emphasis here was on the word, and quot;exactly.and quot; Evidently he couldn't find much wrong.) I phoned back 5 hours later to see if they were done with the car (and if I would have it to use over the weekend). Yes, it was done. They had looked the transmission over, and taken the car out for a couple of test drives. Yet they couldn't find anything wrong with it. I was told, and quot;The transmission seems to be performing as one would expect from a car with 140,000 miles on it.and quot; My response was, and quot;Well, it seems that you've spent quite a while working on my car; what do I owe you?and quot; The answer, and quot;Nothing. Just come by any time and pick it up.and quot; Their checking my transmission was for free!
    Regarding my scores above: My low and quot;responsivenessand quot; score is because New England Transmission NEVER phoned me about my car. Each phone call was from me to them (even when they said they would call). On the other hand, honesty goes a long way with me, and I would rather have an unresponsive honest mechanic than a responsive dishonest one. (Although they did not, they could easily have charged me for the hours they spent checking over my car.) My advice: If you have work done at New England Transmission in South Portland, Maine, be prepared to initiate all follow-up phone calls yourself. It is too early to know if I should rank them as competent. For example, if my transmission and quot;gave outand quot; tomorrow, I might conclude that they should have seen this coming. For this reason, I suspend judgment on the quality of their work (although I'll revise this review accordingly if my transmission's symptoms worsen soon). For now (other than regarding their lack of responsiveness), I only have positive things to say about New England Transmission.

    - Carl R.
  • A
    When I requested an appointment they were able to give me one within 2 days.Shuttle service back to my home was conveniently provided.Thanks to Tim and the great service.I was able to take my grandchildren to Story Land as planned.
    - Linda A K.
  • A
    Once upon a time I walked out of Walmart to find a giant puddle of transmission fluid under my van.
    I called Kimball?s Garage in South Portland and told them I needed a new transmission and I?d have my vehicle towed over.
    A few hours later I got a call from Kimballs, it went like this.
    Kimball?s Garage: Your van?s ready, it?s going to be $35.
    Me: Um this is eDee I have the Windstar with the transmission issue.
    Kimball?s Garage: Yup, looks like someone may have flushed your transmission and didn?t put the cap on correctly.
    Now put this into prospective. I TOLD Kimball?s I needed a new transmission, I was expecting to pay big bucks for it. They could have charged me for a new transmission and I would have never been the wiser, but they didn?t. Kimball?s was honest.
    From now and for always I will take all our vehicles to Kimball?s Garage in South Portland, ME.
    - eDee B.
  • C
    I was talked out of the highly rated Consumer Report tires I planned to purchase into a "performance" tire that blew out 9 weeks later. When I returned to ask that the tire be replaced under warranty, I was told it did not qualify for replacement. Fortunately, I had stopped at another tire company first and they told me the warranty would be in effect. Start to finish in this experience, I never felt like a valued customer. I got the feeling that it was kind of a pain for them to have one more woman to wait on. Next time I am dropping 1/3 of my monthly take-home pay on tires, it won't be with these guys.
    - L A.
  • A
    I will be buying all my tires from Discount Tire in the future, and until I need a new set, will be going to Discount for alignments, etc. It is such a pleasure to find car folks who don't condescend to women. Thanks you guys!
    - L A.
  • A
    I have used this shop for two years (my daughter uses them as well). They go above and beyond to provide honest work. I would recommend them to anyone who is looking for an honest mechanic. They deal in competitive pricing and are always courteous and prompt when it comes to appointments.
    - Mary H.
  • A
    See above plus on time and exactly within estimate. This is the top auto shop of a y we have used.
    - LEE-ANN H.
  • D
    - Ron P.
  • A
    They are polite, professional and honest. They had to order the tires and they arrived on time. They bagged the tires, put them in my car and I was on my way in no time.
    - Patricia M.
  • A
    - Patricia G.
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Auto Repair Shops in South Portland

Companies below are listed in alphabetical order.

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