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Hvac Repair reviews in Shapleigh

Real People ~ Real Reviews ~ Real Results

  • We had been experiencing a loss of hot water.  I noticed that often the ignitor would spark but the burner would not light.  I have used MultiSpec Inc. / Aire Serv of Southern Maine in the past to troubleshoot and replace a faulty gas valve in the same water heater so they were my first call in this most recent problem.
    I placed a total of three separate service calls on this issue.  The first was about 10 months ago and the service technician could not duplicate the problem.  The second call was a couple months ago and the service technician was able to duplicate the problem and cleaned components on the ignitor but unfortunately this did not correct the problem even though the technician was not able to duplicate the problem after the cleaning.  I placed the third and final call recently and the service technician was able to determine the cause of the burner not lighting was due to the lack of water pressure at the hot water heater and recommended that I increase the cut in and cut out at the well pump.  This completely corrected the problem with the hot water heater and I've had no further problems with it.
    The bills for the three separate service calls added up to approximately $1050.00.  I had concerns about this amount as I felt that the water pressure as the cause should have been determined without having to place three calls, being billed for each call.  The owner of the company, Harvey Multer, called me after I raised my concerns and we had a very pleasant talk about the billing.  Harvey listened to my concerns and politely explained the reasons for the billing amounts and in the end, suggested a billing reduction that was very fair.  Harvey was very polite and professional with the billing issue and all technicians that have worked on my hot water heater have been professional and courteous. 
    I consider the service and billing issues completely resolved and I will be calling MultiSpec Inc. / Aire Serv of Southern Maine for any future hot water unit installs or servicing.

    - Julie W.
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    - Marcia L.
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    - Marcia L.
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HVAC Contractors in Shapleigh

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