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Tile Installation reviews in Saco

Real People ~ Real Reviews ~ Real Results

  • They were responsive and the work they did was absolutely terrific. They came in and they told us how long would take to do the work, when it was they could start to do it and they gave us an initial date and when they came to a precise date they gave us a call three days before which was one day off from which they originally estimated and it was ahead of schedule which we were very happy about.  The work had to be coordinated with the electrical work because of the way the tile was put in. Some of the work you do before and if not done correctly then I’ d have to go and I’d have to replace tiles. They were very professional and they completed the work as promised. They even did a couple of extra things and they didn’t charge us. They said we had to account for this and this and that was very helpful.
    - Stanley M.
  • As the work began we quickly noticed that there were other issues with the house that needed to be addressed namely, significant rotten band joist where the old slider was which required detaching the deck from outside of the house, repair and reattaching.  Once that issue was resolved, they found 2 additional issues which required additional repair work not foreseeable including installation of multiple LVL beams and electrical wiring cleanup.  Casa Pro?s crew was professional, thoughtful, maintained cleanliness when possible and very competent; they took pride in the quality of work.  

    There were 2 exceptions though, the initial title guy was not particularly clean and did not appear very concerned about preserving the integrity of the electrical heated floor which resulted in the flooring having to be redone.  The electrician seem to want to do as little as possible and ultimately left without completing the work with light switch dimmers which caused me to have to complete the work I paid for him to perform?  Nate however, was extremely professional and fair when dealing with the unforeseeable.

    The one recommendation I would have for Nate and Casa Pro would be to be more responsive to your clients through phone calls and e-mails.  This wasn?t a problem during the remodel activity.  However, we did have this issue early on and even now we have additional work we?d like them to do and get scheduled but it can be weeks before we get a return phone call.    Knowing first-hand the quality of work they do, it?s understandable that they are busy.  But potentially alienating motivated clients by not communicating doesn?t seem to be a wise business decision.  I would recommend Casa Pro and plan to continue to use their services in the future.

    - Miguel O.
  • We purchased a foreclosure to renovate in November. Nate and his crew have been exceptional at every turn. Even when there were delays with payment from our construction loan, Nate was always professional. We have been very involved in the project, and Nate has helped us countless times along the way, answering questions, showing us how to do things, taking care of all kinds of business to help us get the most "bang" for our investment. He is a true professional! Every bit of work that Nate and his crew performed is of superior quality - our little house looks amazing! Would recommend him in a heartbeat.
    - Shannon G.
  • Well, it was a pleasant experience until the very-very end of the project.  Even so, we'd still recommend this company.

    We were redesigning and remodeling our home which included the fireplace.  Old Port Specialty Tile was recommended to us by our contractor for our needs.  The service was great and the choice of tiles were sufficient.  Our very first choice unfortunately was back ordered and we were unable to get our first choice.  

    Katy worked with us and helped design our fireplace.  She thinks outside the box and is very creative.  We ended up with another choice and we were happy with Katy's assistance.  Unfortunately, we were short 4 tiles at the very end of the project and Katy had to order them from CA.  Okay, I clearly understand that "stuff" happens during a home remodeling project so let's get that out in the open.  

    When I told Katy that we were short 4 tiles (after her calculations and model) she advised me that she'd have to order the tiles from CA. The timeframe that we were looking at was over a week and if I wanted expedited shipping it was going to be quite costly.  The mantle was ready to go up and the wood stove inserted.  Time was ticking.

    My only disappointment with this firm was that they did not think INSIDE the box when it came to shipping and the urgency of the customer's project.  Why not offer priority mail?  Why not pick up the cost considering it was she who drew up the design and ordered the required tiles?  The end of this project and the handling of the shipping of 4 measly tiles put a sour taste in my mouth.  It's nothing major, I know.  It was the principle.  When we spend close to $1,000.00 on tiles for our fireplace, why not pick up the cost for 4 tiles that we were short?  Why not offer to at least use priority mail shipping?

    In the end, our contractor paid (well, I suppose we really did in the very end! ha ).    It's the little things that go a long way.  

    The tiles were great and the service was okay.  I do recommend this company but if you go, make sure that you have sufficient tiles for your project.  As it turns out, we don't have any extras!
    - Susan C.
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Tile Installers in Saco

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