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Find Top-Rated Saco Auto Repair Shops

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Auto Repair reviews in Saco

  • B
    Work was done quickly and they were very friendly. They did suggest that the breaks could be done. they added that it was not necessary but would be cheaper while doing the struts. We declined.
    - Tarik S.
  • B
    The other side of the building, on Marginal Way, is the service center. I didn't realize that these are basically two different departments. I took the car in for an alignment, which the tire side doesn't do, and also asked them to rotate the tires, which they don't normally do. The alignment was fine, but when I asked if they had rotated the tires, they said they did, but I doubted it because I never heard the pneumatic tool, and I took it to another place that said the tires hadn't been rotated. So, just check to make sure they do what they say they're going to...
    - Karen M.
  • D
    In 2007, purchased a set of 4 summer tires for auto. Asked for recommendation from tire expert, and went with their choice, high performance car so selecting right tires critical. Paid $1600 for four tires. In spring 2008, hit something in road that caused a rip in tire resulting in flat. Called same Sullivan Tire and asked them to get me a replacement. They couldn't find a record of my purchase of the four tires from the year before. They said I must have bought them somewhere else. Crazy. Finally, 5 minutes later when I told them I had the original sales receipt in front of me now, they found my original order and tire size. They called back at end of day and said they couldn't get a replacement, the tires had been discontinued. They couldn't provide a substitute because there weren't any suitable. I would have to purchase two of another type of tire because the tread was completely different. Or they could purchase a tire matching my originals from a different type of market and it would take a week. I asked how they could have sold me tires 12 months earlier and now have no feasible replacement, they blamed the manufacturer. So I opted for the one week wait for the matching tire. Seven days passed, no call. So I called them. They said they would check and call me right back. No call back. I called again 10 minutes before their closing time. Person who had promised to call me back had left for the day. Other person I was now speaking with said he would call man that had left and would call me back shortly. He did call back, said tire would be three more days, it was in Jacksonville, FL. Hmmmm. Three days passed, and I got the call that the tire would arrive the next day, they didn't know what time, so we scheduled appointment for the day after that - on Day 11 after flat. Said the tire was on its way from California. Hmmmm. When I went in, I again complained about the long wait time, and the mechanic said, "So you are mad at ME? We were just trying to find you a match for the tires you had". I had to remind him again that they had sold me the tires the year before. He again blamed the manufacturer. No apology, no suggestion for a different make of tire. No attempt to retain my business. And to top it all off, for the third time in the four times I have used Sullivan Tire in the past 18 months for service on one of our vehicles, they have failed to give me the discount I'm entitled to because of the company I work for...incredible! They don't seem to remember me from appointment to appointment (of course now to them I'm probably the witch that had the audacity to complain), despite my having spent over $2500 with them over 18 months.
    - Marianne C.
  • A
    Moody's Collision Center
    - Patricia M.
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Auto Repair Shops in Saco

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