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Professional Work reviews in Portland

  • A
    CPR Cell Phone Repair South Portland
    Cell phone repair heroes! Cell Phone CPR rescued the unbacked up photos from my Consumer Cellular Motorola Moto E2 in soft brick (functioning but somehow locked off from me entirely) and got the phone working. I���d been two months without use of my phone, hoping against hope that there was a way to save the photos although the cell provider indicated, after three support phone calls, that they could not help me in this area. Cell Phone CPR also figured out the problem���s origin: it was caused by a faulty automatic update from the manufacturer. Thank you to Will Chabot (tech) and Gus Ianosi (manager) for friendly, professional ���go the extra mile��� service and creative problem solving! I thought the price was modest considering the work that Will had to do to solve the problem. I wish that I���d discovered them sooner.
    - Bernadette P.
  • A
    Eco Clean Inc
    I was very impressed. Matt from Eco?Clean arrived promptly at 7:35AM, and the work was completed about 11 hours later. I watched most of it, and I don?t think any of them even took a lunch break. They were very relaxed about me observing their work, which I found fascinating. Despite the use of heavy equipment, there was a fair amount of manual labor in the trench. At one point I told them that they were certainly earning their pay, and Matt gave me a very amusing rejoinder. He was a delightful young man and I enjoyed chatting with him while we observed the initial trenching.
    The sewer laterals are laid almost seven feet deep in this section of Portland; my understanding is that that this is deeper than other municipalities. The pavement sections pulled up by excavator were visibly thick. Matt said that this was unusual - he?d worked on an excavation a short distance up the street, and the pavement was thinner, an inch is typical. The lateral was in a slightly different place than indicated on the City of Portland?s records (the pipe was laid in the 1940s), so they had to excavate another, smaller section. When they found the current ?tap? to the main line they had to replace it because the sewer line is clay tile, and the lateral was Orangeberg (paper saturated with tar); what was done in the 1940s to tie them together and seal the join was to dump concrete over the join. That was effective but tough to reopen. The cost was $785 higher than the agreed upon estimate because of the new tap and extra excavation required; however, the estimate that I signed did clearly indicate that unforeseen issues could cause an increase in the cost. I witnessed all the work and accepted the extra cost as necessary. This type of work is akin to exploratory surgery ? they don?t know what they?ll find until they open up the ground.
    The team worked exceptionally well together. They had to excavate the sidewalk and a small portion of my lawn. After they completed bedding the pipe in gravel, the trench was closed and hot topping was applied to the roadway. It was not an
    inexpensive repair; however it had to be done, and the price was competitive: Dig Safe notification was required; trenching was required; sidewalk opening and road opening permits were required; a flagger was required (I live on a street that experiences a lot of traffic daily); the City of Portland had to approve the work before the trench could be closed.  
    One thing was difficult: the initial sewer backup occurred 10/31/15, I received the initial estimate on 11/02/2015, and the replacement was done on 11/19/2015. There were delays while Eco-Clean handled an emergency request for the Maine DOT in another town. It?s great to get serviced by a company that the MDOT thinks highly of, but I wasn?t aware of why there was a delay, the communication from the owner simply stopped for a while. There was some confusion when I asked for a copy of the televising of the line that occurred when Keith burrowed the line. I didn?t realize that they can?t video the line while it?s still plugged. I think as a residential customer I needed a little more explaining than a commercial customer would need; also I?m the type of person who asks lots of questions because in the end I?m responsible for what occurs at my property. These
    things are my only caveat; I didn?t know what was going on, so I began contacting other companies who might be able to do the work. Also there was a shorter delay for the revised estimate to reflect the 24 feet of PVC pipe the previous owners had installed from the house to the property line. On the positive side, because of the delays and technical problems in regards to getting a faxed/signed estimate to the owner, he pulled the permits on faith after talking with me. The permit cost was $1,450 so that was a big leap of faith on his part. I was able to use the water facilities at my parent?s house during this period, so in the end it all worked out fine. It?s amazing how pleasing it is to be able to use the facilities!
    The houses in our small post WWII development have an out of code sub surface drainage pit [SSDP] and house trap in the sewer pipe area in the cellar. When there are heavy rains, I have a tiny burbling brook in that area of my cellar as the rain water percolates from the ground into the SSDP, up into the cellar, and out to the sewer pipe. I?m concerned about moisture issues so I showed it to Matt and he provided some thoughts on how it could fixed. I?ll probably ask Eco-Clean to address that issue in 2016.
    - Bernadette P.
  • F
    technician was asked to put cable connection in a "subtle" place and proceeded to drill a large hole at eye level beside the front entry. When he was asked to stop he refused and said that's where it was going. We asked him to leave the property and he started swearing at us and left, leaving all the equipment behind telling us good luck with getting it installed. Subsequently a supervisor came to finish the job satisfactorily but it was very traumatic experience.
    - Patricia T.
  • A
    It took several weeks to get my watch back but they were able to tell me what was wrong  and fix it. A previous place I used just kept changing the batteries.  they did ask for my permission to check it out and then to repair it. I was happy with the outcome. I do think they are a bit pricey but the work is excellent.
    - Sharon F.
  • A
    I have done business here twice now and I am simply floored by the staff that works here.  On this occasion, my son came in with an inexpensive plastic watch that had been broken.  The staff not only stopped what they were doing to fix it on the spot, they also made him feel like his watch was amazing and that he was a truly valued customer. On top of that they didn't even charge him!  Spread the word about this store...
    - Reed B.
  • A
    Peabody Residential

    Our recently formed Home Owners Association (HOA) required that we execute an addendum to the lease we have with our tenants.  The addendum is a list of rules and regulations for our townhome complex.  Peabody understood the importance of the addendum and was very prompt and professional in making sure it was executed in a timely manner by all parties.   The cost of the service listed above is our monthly property management fee. 


    - Lisa C.
  • A
    The guy was good.  He delivered and it was a simple repair.  It was done timely.  It was good.  The price didn't seem to be out of line.  The quality was adequate.  We had no problems.
    - Mary Anne M.
  • A
    I have had a fantastic experience. They are close to me, and my doctor chewed through the cord, and it was attached to the TV, and they had to come in and pick it up, and totally rewire it. They were wonderful. I was leaving on a trip,  so they came in, picked it up, fixed it, and zipped it back the next morning before the taxi came to get me for my trip. It was amazing. They give you one to one service when you are in there. They attached, and they installed. I am going to go back there to get my next TV. Their service agreement is so much less than Best Buy. Their prices are good, and I bought top of the line equipment from them, and they have been with me all the way. I highly recommend them to anyone.
    - Marion L.
  • B
    It turned out fine. I have not tested the equipment but it should be all okay. It took a long time and they blamed it on the parts. It took over six to eight weeks and that was not expected since they are for the manufacturer technical support so I was surprised that they couldn't get the parts faster. I like that they are conveniently located. It was about 25% to 30% higher than they originally estimated. I would most likely use them if the equipment is working.
    - Harold R.
  • C
    I have used them once or twice in the last few years. They were fine. Well I guess since I do not remember I have to give them an average C. I know they were fine. I was not upset with them. They were responsive.
    - Ellen K.
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Professional Services in Portland

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