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Recent Furniture Store Reviews in Portland

  • A
    SC Moving
    I picked them with no prior knowledge other than myriad 5 star reviews and customer comments. We had the crew meet us at the homeowners, they were very polite, neatly dressed and spent time introducing themselves to us and the homeowner. Then they carefully began wrapping the shelves and removing the top part of the hutch. It was wrapped in plastic before the moving blanket was added. The same process was used on the bottom piece. The homeowner’s comment was where did you find this company! Our home is over a hundred years old and it isn’t easy to get this in, but they did. They reinstalled the hutch before leaving. If I could give them more than an A rating I would. Additionally their prices were reasonable, the owner’s interaction with me via email was timely, and I was able to pay the down payment through an online system. Highly recommend
    - Margie B.
  • A
    SC Moving
    SC Moving and its owner, Christopher Ian, and his crew, is the best moving experience I've ever had! And my husband and I have moved nine times across and around the country! Chris is so careful, and is wonderful to his staff. He moved our family from South Portland to Old Orchard Beach six years ago. He has been the moving company for the Portland Symphony. I learned about him and his company through one of the musicians in the Portland Symphony who has been very impressed with his work. His work ethic is outstanding, and his attention to his customers' requests and extra items is terrific. His prices are very fair, and he is always on time, prepared for all aspects of the move, kind and courteous to everyone.
    - Julianne E.
  • A
    The owner (manager?) was behind the desk when I arrived. He greeted me & asked what I was looking for, then led me to the bookcases. When I'd made my selection, he rang it up & helped me put it in the car. The quality of the piece was much higher than unfinished furniture I saw at other local stores. The joints fit tightly. Screw holes were plugged with wooden caps. The wood was almost entirely free of knots (unusual for pine) and none were large or falling out or located at the edge of the board. Everything was sanded smooth, and there were no splinters or dents. I noticed that drawers on other items (my bookcase didn't have any) were generally assembled with dovetails, not just nails or staples. Finally, the price was lower than other stores by about $20.
    - James R.
  • A
    F X Marcotte Brothers & Co
    They were very good to work with.  They were professional. They answered all of my questions. They were able to distribute the rocker to a second-hand store.
    - Nancy K.
  • A
    Tobin Welch Company
    After purchasing 2 chair mats over 2 years ago, one failed.  I filed a claim on the mat under the lifetime warranty and it was approved, manufactured and shipped within weeks.  These people not only provide a quality product but back it up with action.  I used to go through 2-3 chair mats a year from national chains that sold relatively expensive mats.  How many times to you go to a counter or pick up the phone with the warrantied items and fear the barrage of questions and hassles you get when you say "this item has failed and it has a lifetime warranty"!  Well it was incredible.  Chairmats USA apologized and processed my request with a smile.  I know chair mats seem pretty insignificant in life but when you use them as much as I do and to have a company really mean a lifetime warranty without a hassle, it makes me remember that there are great companies out there that stand by their products.
    - Paul P.
  • A
    This is privately owned and it is a home-store.  They sell few pieces of furniture except fabrics.  It is like a home designer type store.
    - Kim S.
  • A
    Hancock Lumber
    I just bought it from them and my carpenter installed them. They were very efficient. Everything was good. They ordered me what I wanted.
    - Christine R.
  • C
    Youngs Furniture
    We visited several showrooms in the Portland area, looking for a couch for a new apartment. We liked Young's because of the wide selection of sectionals and the prices were reasonable. Everything was going well until we gave our sales associate (Jolene) our credit card, which is when she told us that our couch (which is not custom-made) wouldn't be delivered for AT LEAST 8 weeks. I understand some lag time between order and delivery, but we felt 2 months was really unreasonable, especially since this wasn't a custom fabric, color, or design by any means. They half-heartedly offered to provide a "loaner" couch for the 2 months, but they never called us about it. And when we called to inquire about that program about a week our purchase, they said they only had one couch available and it was too disgusting to loan out. So...we're now on week 10 and it's been radio silence from Young's and our associate. We called her this week to get a status update. She informs us that the couch is there (how long it's been there...not sure. No one bothered to call us). Jolene informs us that we still have to wait 2 weeks for delivery. Since Young's didn't bother to check on the couch, she couldn't schedule our delivery ahead of time. I can't comment on the quality of the couch because we haven't even seen it yet. But this experience has been frustrating enough that even if this couch is wonderful, it just wasn't worth the experience we had at Young's.
    - Lauren E.
  • F
    I  spent some time looking for the right armchair; sat in all they had at Furniture Market, and chose fabrics for what I wanted.  I had asked the lead time and was told 12 weeks.  While that seemed a long time, I was willing to wait because it would arrive about the time I expected a lot of company in August.  All the furniture is ordered from California I was told, and you have to wait until they fill a truck to have it shipped. When the week I expected my chair arrived without any word, I called the store.  They would call me back, as they couldn't answer the question about when it might arrive.  I got a call later in the week and was told it might be a few more weeks.  A second call after a few more weeks (these calls were to the office staff, not the saleswoman) resulted in the same.  Finally after FIVE months, I went to the store and confronted my sales woman.  She was gone a long time and finally came and told me my chair had never been ordered. She said the fax went, but apparently was not received. THIS WAS AFTER 2 CALLS ASKING WHERE MY CHAIR WAS!   She said she was really sorry, etc, and offered free delivery and a to "work with me on a good price on anything in the store".  But only what I ordered, in MY colors works for me.  They did not offer a discount if I wanted to wait another 12 weeks, but I doubt I would have taken it.  They did refund the money albeit without interest or promise of future discount. So what kind of company is it that a) doesn't follow up on its orders  b) doesn't follow up on customers' calls c) doesn't ask its sales staff to follow up to be sure the customer will get their order??  A very sloppy operation. Please see the Young's Furniture review as well, as Furniture Market is owned by Youngs and I wonder if that reviewer was really at Furniture Market since I had the same saleswoman.  And the Furniture Market and Youngs traded buildings  a while ago, so it is confusing.
    - Jill W.
  • F
    Even though I provided photos and all other pertinent details, I was not given a two page statement provided by the manufacturer's representative which was full of lies.  Therefore I had no chance to question the rep and the Judge ruled against me, saying that the chairs were useable.  Not what I was suing for - it was for shoddy workmanship and I was not given a chance to answer the decision.  On checking the Better Business Bureau's web page, there are many similar incidences documented with the same results.
    - Alexandria T.
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Furniture Stores in Portland

Companies below are listed in alphabetical order.

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