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Fireplace Repair reviews in Portland

Real People ~ Real Reviews ~ Real Results

  • Nate and his team at Casa Pro are total professionals. They were punctual, clean, courteous, trustworthy and did an absolutely wonderful job in every respect! We did our research in locating someone to help with updating and repairing this condo as we were doing it long-distance. So it was important to have someone/a company that we could trust on many levels. Before we hired Nate, we did our homework and interviewed lots of other contractors. But from the outset, Nate stood out as extremely knowledgeable, engaged and interested in everything about our project. He even got his bid in on a timely basis - something that was not easy to do with the others. Nate and Casa Pro have good reviews on Angie's List (for a reason), and he also provided us with 3 references, all of whom absolutely raved about his work - and they all were correct - he is the best! As homeowners who had a lot of work being done remotely, it was wonderful to turn the keys over to Nate and his crew to handle our extensive work. No one could be more pleased - from the planning phase to the contracting phase to the materials and building phases, Nate has been absolutely fabulous to work with. And yes, most importantly, we definitely would hire (and plan on hiring!) Nate and Casa Pro again.
    - Cynthia S.
  • Overall I was very pleased with Simons work. The one headache was the stove took much longer to get in than the distributor originally had said. Simon apologized profusely for the delay, but I see this as no fault of his, every week he would update me with  the information the distributor passed along to him as to the status of the order.
    When the stove finally arrived he had it installed in one day. Him and his crew were very polite and professional...  then the auger failed to move on testing the unit. He pulled the unit out and brought it back to his shop, where it was found to have a defective motor. Within a week he got the part in, repaired the unit and had it reinstalled.
    I will be hiring Simon again for all of my chimney/stove needs. However, I probably will not order another Breckwell stove.
    - Michael J.
  • Poorly, He didn't have enough money to do the Job, it was to be 3 payments start, middle and after completion,  Kept telling about needing money for Child support.   Didn't even have any pellets to test the stove once it was in.  Didn't chalk the the stove pipe which I didn't know was to be done and we spent a year with a draft coming in which made us burn more pellets then needed.  Didn't put in the 3 foot extension that I paid for that would stop the blow outs that i'm getting.  Didn't put in the fire breaks that I paid for in my furnace chimney.   And then never answered any calls after he left, telling me he was going back to the shop to get the stove pipe extension.
    - Chariles R.
  • Gnome designed and maintained our quarter acre garden. They were cordial, good at explaining their work and kept absolutely in touch. They are very pricey, but worth it. We had a gardner before Gnome who gave us a very low hourly rate but who was so incompetent that he could take an entire day on our small garden. Gnome turned out to be cheaper, over time, than the cheaper gardner
    - Dennis C.
  • I have only filled up my oil tank once this winter, so that has saved me almost that much this winter. They are a very delightful store. I was probably over there 5 or 6 times and they showed me all the different models that they had. They were very easy to negotiate a price with. They came down on their price after I talked to them about it. So there was flexibility in that regard. They had very competent workmenship and I would recommend them highly. They sent me a 3 pound piece of chocolate after I bought it for Christmas.
    - Thomas S.
  • The project could not have gone smoother and the end results were spectacular. I have been getting many compliments on the completed project and already have more projects for Casa Pro to do. The thing I found to be amazing is the way Nate deals with things that don't go as planned.....he simply takes a good look at the issue and makes it work for the customer by giving us many alternatives and suggestions. Do not hesitate to hire this company.....that would be a mistake !!!
    - Brian F.
  • Everything went smoothly. He is very friendly. He questioned me frequently about any cosmetics that might be affected, and explained everything he was going to do beforehand. When he realized we didn't have a cap, he threw a stainless steel cap into the job without changing the price. . At the end of the job, he gave us a pick-up truck's worth of firewood and made sure I was completely satisfied before he left. He wanted a deposit at the beginning of the job and a check for the balance before he left. There was a bit of a mix up about the scheduling. When he realized I had a different deadline, he left the job he was on for 2 days to meet his commitment to me.
    - Susan H.
  • It went very well. Originally, I was in the process of purchasing another home, and after it was inspected, I had Wally Staples come out and do an estimate on what needed to be done. He spent a lot of time and effort making sure my estimate was detailed and complete. The estimate was free, and when you consider it took up about 3-5 hours of his time, that is a definite plus. Then, when I purchased a different house, I knew I wanted this company to do the work. I had seen his work on a friend's house,and was very impressed with the fact that they not only took care of what needed to be done, but the guys were very conscientious, very accomodating, and they remember every single detail you tell them, AND they clean up after themselves. My house was spotless after the work was done, and they checked, check and double checked everything. The owner came by a couple of different times during and after the work was finished to see how things were going, and how the work was completed. This is my first home and I was extremely overwhelmed and not knowledgeable in home repairs and needs. This company makes sure that the work done is very high quality, and that everything looks absolutely beautiful, and that the owner is pleased. Wally has all of his own staff, so the work is not contracted out unless there's something unusual, they all work together very well, and are very professional. My new roof is a beautiful burnt siena color, it is high quality and algae resistant, since I'm near the water, the rear deck was stained and looks beautiful......
    - Debra W.
  • Eric's teams are superlative workers and craftsmen. They pick up after themselves each day, their materials are always neatly stacked and protected from the weather. They speak courteously, keep their music under control and are superb Craftsmen. Every joist they installed, every cut they made, every nail they drove was done with care and precision. The project manager on our side is a very demanding interior designer with many top notch projects in her portfolio. She could find nothing wrong with their work and truly enjoyed working with them. Their price is not inexpensive but the quality of their work and their professionalism easily justifies the investment in their planning and execution. Do not think of hiring a different team if you can get them. Also, they work with an architect and a structural engineer who both did wonderful work on their professional part of the job. Overall we got a best practices solution for a very reasonable investment.
    - GORDON M.
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    - Claudia N.
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Fireplace Contractors in Portland

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