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Car Dealership reviews in Portland

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  • They gave great service, and outstanding customer service. They were incredibly accommodating when I went to get my oil changed the first time. They were so good to me, I'll be purchasing all of my cars and services through them in the future!
    - Terry M.
  • Acord Auto fits the stereotype of a used car dealership. This family owned business is unprofessional and not very forthcoming. I purchased a car from them that was overpriced and then had to have the engine in it replaced only 3 weeks later. Thanks to having a warranty for 3 months, I didn't have to pay for it. I DID have to wait weeks to get my car back and they were not prompt with letting me know the status or when it would be done. All I got is "Well, the motor should be in tomorrow" which went on for weeks. It was nice to find out this new engine had a year warranty on it, except the fact that it didn't cover anything! After I got the car back with the different engine in it, the check engine light went on. Acord Auto said the warranty didn't cover it. They said" The warranty only covers if the engine blows up or something".The owner is extremely rude and aggressive. A woman who worked there brushed her teeth in the bathroom in the door open in plain sight!! I would stay away from this place.
    - Oliver B.
  • Having owned a few different cars and trying a slew of different mechanics, Allen, the owner of A C Auto Sales, is by far the most straight forward and honest mechanic I have ever encountered in my life. Having his own garage he personally designed himself, he knows what he is doing and performs well. He is helpful and is always willing to let you watch what he does in case you want to learn a thing or two. I have saved a ton of money going to him. If you own an old RWD Volvo and need a mechanic, this is the place to go.
    - Oliver B.
  • Arrived at dealer to take delivery of new 2014 Outback on Tuesday, found sharp dent on pass. door under the rear view mirror, was assured that it would be fixed to our satisfaction so we proceeded with the deal. Their first attempt to repair failed on Thursday, they took another swag at a proper repair on Friday, again repair attempt resulted in a subpar outcome, now instead of dent it had a glob of paint/body filler at the former dented area, dealer management could not have cared less about the poor job on the repair and acknowledged that they knew of the subpar repair before inviting us out to inspect, deal was cancelled by us at that point. Note that dealer management could not have cared less about the poor outcome and offered no alternative solutions. Just another day at the dealership.


    - Peter F.
  • I had just moved to Portland Maine and was in a life threatening car accident in which my car rolled over twice and landed upside down. I was able to crawl out of my car. I was already under a lot of stress as my husband had died unexpectedly about 11 months before, I took a new job in Portland that involved my relocating from the Southeast to Portland, learning a new job, trying to find my way around the city. I was stressed, anxious and had very little time to find a new used car. The car that was totaled in the crash was a 2010 Subaru Forrester. I have had a lot of Subaru cars over the years. But I especially loved this one. I was devastated it was gone. As usual I went to Angie's List to find highly rated car sales places. I also decided to look online for used Subaru cars. I was delighted when I found several used Subaru cars at Berlin City Toyota right near my new place to live.I made a list of used Subaru cars at several dealers listed on Angie's List.expecting to have to go to all of them and then having to think about them and go back over the weekend.
    I have bought a lot of used cars over the years. I hate it. It is worse than going to th dentist. I especially hate when the male sales people assume since I am female I know nothing about cars of car buying.
    I went to Berlin City Toyota. I was greeted by an extremely friendly receptionist who proceeded to get me something to drink and found me a salesman, George, within less than 5 minutes. The sales person was a man and I expected a condescending demeanor. I was shocked. I was treated with respect and as if I had knowledge and experience, but also asked politely throughout if I wanted anything explained more thoroughly to speak up. I made it clear I was only interested in their used Subarus. George did not try to convince me to look at other models. After I explained thoroughly why I was only interested in used Subaru cars, he was very supportive and agreed that a good Subaru would meet my expectations.
    George and the experience was INCREDIBLE as it should be when it is a service highly rated on Angie's List. I tested 3 different Subaru cars. One was exactly like the one I had just lost (2010 Subaru Forrester AWD) but in green instead of black. Since I had done all the research previously on this model I knew it was a good year and model and highly recommended by Consumer Guide. Again, George was very supportive of my choice. but, throughout the experience there was no pressure  to buy at all, just courteous, supportive, friendly interactions.
    Since I had bought this same make and model of a car in the 6 months prior to this experience I had up to date knowledge on it including appropriate price. The salesman made me an incredibly good offer and less than other ones listed in the same area. Despite this, I decided to counter as I recently had had so many expenses with moving etc. So I countered with an offer of about $2000 less. The Manager of Sales Dept agreed to decrease the amount by $1500 rather than $2000. George had helped me get through the beginning process with his low key, courteous, knowledgeable, humorous manner.
    The next stage was finance. I hate FINANCE. Usually this process is so long, arduous, dry etc. Well I me Cliff and explained I had a timeline to meet (as I really thought I just would be going to Berlin City to quickly look at a few cars and then go onto other appts. Cliff was delightful, had a great sense of humor and actually made the Finance part pleasant and relatively quickly.
    So I was thrilled and excited that in a matter of several hours I had an INCREDIBLE car buying experience. All the employees, managers and staff deserve a BIG party to celebrate all the wonderful things they do right. It was such a wonderful experience I could not believe when I left that I had bought just the car I wanted for less money then I had planned in less time than I expected and with pleasant, knowledgeble people. The whole experience was TERRiFIC.
    - Cynthia K.
  • Have been taking 2006 Lexus ES330 to Lex Connection since car was owned for 1 year. Bought car new from dealer but found their regular maintenance charges to be double. Lex Connection has 100% of required service to the vehicle and it still runs and rides like new. They know my car inside and out and have never recommended superfluous work. Recently bought 2008 Lexus RX 400h for wife with high mileage from them. Since they had serviced car from the start of its life I knew it was a good purchase for a fair price. Lexus cars will go 300,000 miles if maintained properly-that's what we expect to get from our vehicles because Lex Connection does such a great job!
    - Barbara D.
  • Southern Maine Motors had recently purchased Jolly John's of Southern Maine, a company I had purchased my vehicles from in the past, so I was anxious to see how it would be working the new company. I was pleased to see that most of the staff seemed to have remained, and from my perspective as a customer, the transition was very smooth and the service I received was consistent with thmy past experiences. I have remained a loyal customer.


    - aynne d.
  • Wait was over two hours and when the service person/technician finally came out to tell me the van was ready, I had to ask him exactly what they did. He also said that someone might be calling me and he expected an "A". I took my van in for two recalls and they were not able to complete the second one because they did not have the part. When I made the appointment, I explained the recalls I had received and at that time they gave no indication that the work could not be completed in one appointment.
    - Marysue M.
  • If my buying experience at Berlin City Toyota in Portland Maine
    was passable or vaguely positive, this review would be quick and simple to
    write.  It would read something like ?I survived my car buying adventures?
    or ?kudos to Joe Sales Guy?? end of review.  But I had THE BEST auto
    buying experience in my 25 years of buying cars.  So forgive me for waxing
    on about purchasing my Toyota this week ? it really was THAT good an
    experience.
    My reception at Berlin City Toyota was what you would hope for?
    friendly, relaxed, and low pressure.  But that is generally the easiest
    part of car buying? step 1 of visiting dealerships, test-driving cars,
    etc.  It?s step 2, meaning that you have decided on a specific make/model,
    where things get ugly and the dreaded negotiation begins.
    Lucky me? Mark Axelsen, Berlin City Toyota?s
    General Sales Manager, conducted the negotiations with me. Mark is a
    (remarkably) straight shooter and very experienced at keeping things positive
    yet not pressured.  Out of the starting gate he gave me the best price of
    any other dealership I contacted.  This was not a game of ?let?s match
    wits? in which I was the pawn? he came out with his best price the FIRST time
    and it really WAS their best price.  I had done a bit of homework ahead of
    time and had also requested the ?best price? from other dealerships. So I know
    what other dealers were offering and Berlin was considerably lower than all
    other dealers.  Further, Mark was a true pleasure to deal with and
    singlehandedly threw the ?car sales guy? stereotypes out the window. 
    Perhaps he?s a new breed?  If so, the car business is looking up. 
    But I lean towards pessimism so I plodded onto stage 3 (finance) with grim
    determination.
    ?OK?, I said to myself. ?Mark Axelsen was
    fabulous (no doubt an outlier)? now I?ll just have to grit my teeth and get
    through the next phase? ? the dreaded Finance meeting in which you are locked
    in an office with their henchman who (to your detriment) will do clever things
    with numbers and make your head swim.  Dealing with Finance is always a
    nightmare? let?s just get on with it and see if the numbers mysteriously
    change. 
    My fears and pessimism were for naught ?
    AGAIN I had (far and away!) the best financing experience to date! Truly
    THE BEST!  I really hope they are paying these guys well because they are
    keepers!  
    Cliff Gajtkowski, Finance Manager, is a wiz
    at his job and also tons of fun.  Seriously, who laughs through a finance
    meeting?  This part of the process is expressly designed to be
    excruciating.  Yet here I was in stitches from our repartee!  Cliff
    outlined several options for me (suggestions I had not considered and wasn?t
    entirely interested in hearing about) and he ended up changing my mind and
    (shockingly) saving me even more money.  I am not naïve, nor am I new to
    car buying, so I am understandably wary of any ?deals? they offer at this
    stage.  But Cliff?s wry sense of humor and facility with clear
    explanations (and, of course, numbers) made the finance process fun and highly
    productive.  Most importantly, I got a swimmingly good deal on a car in
    which Toyota Finance is not offering attractive incentives.  Bah? no
    worries ? Cliff can help!  I am thrilled with the choices Cliff helped me
    make ? they were very win/win!
    And finally, a shout out to the rest of the
    staff!  My newbie, yet very helpful Sales Associate, Steven Saucier,
    established and maintained excellent rapport, and I don?t think I have ever had
    a door held for me so many times in a 2-hour period (thanks to the very polite
    cadre of staff).  The associates are clearly trained to be solicitous and
    polite, and I was greeted time and again by friendly and helpful people. 
    I am newly re-transplanted to Portland and
    it does my heart good to know that the best Toyota Dealership in a 50+ mile
    region is in my backyard.  I am impressed? truly impressed, and that is NO
    small feat with me.  Nice work, Berlin City Toyota.  Give those guys
    a raise!
    NB:  I named my new car FLASH. 
    Anyone who has driven a hybrid that gets 53 MPG will surely see the humor in
    this.  ;)
     
    - Susan K.
  • Berlin City Honda of Portland are very good, but Honda sucks! It was good that they fitted the wiper blades, because that was a difficult job and I wouldn't have been able to do it. Berlin City is very good. The parts and service are excellent. All the people there are nice. I don't like the Honda sales and dealership side of the Company. I feel like Honda stole my car so I'm angry. They did a total recall of the Honda Civic Hybrid and changed the software so it gets half the mileage it used to.
    - Charles C.
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Car Dealerships in Portland

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