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Auto Body Repair reviews in Portland

Real People ~ Real Reviews ~ Real Results

  • After someone backed into my fender, I made an appointment with Lockard's and they were great. They even noticed that the front bumper cover had some damage on the other side (unrelated to the accident) and called asking if I wanted to do that work at the same time (since they had to remove the front bumper to replace the fender anyway). I paid separately for that, and appreciate that they let me know it would save me quite a bit of labor to do both jobs at the same time. I highly recommend Lockard's!
    - Joe B.
  • We had the passenger side window replace, which had been shattered by a rock. The quote from Moody's was over twice that for a specialist glass shop but we chose Moody's because of the reputation and the confidence they gave us that they would thoroughly clean the glass shards from the surfaces and from console crevices etc. When we picked up the car, their was obvious glass on multiple visible surfaces. I have no idea how the quality of the window replacement is but clearly the person doing the replacement didn't care about the quality of the cleanup, which we specifically emphasized in our concerns. So am I going to cut myself when I reach under the seat or between the seat and back for a quarter? Or will glass shards in the console or in the door work their way into mechanical parts and cause failure? How can I be confident in the quality of the replacement? I talked to the manager about this and he was profusely apologetic and said they take the post-work survey seriously. Seriously? I said that the only protection we have as consumer's is to make these cases public. Again, he offered nothing but words of apology. Interestingly, the same day the rock was thrown through the window, we ordered 3 pizzas from Flatbread in North Conway. They noticed when they did the spot check that they goofed on one order and before I could even say "meh, no problem", the guy rushed back to have another pizza made which he gave us in addition to the goofed pizza in addition to taking off the price of the goofed pizza on our bill. This is how a shop keeps a loyal customer base. Not "I'm sorry" with absolutely no skin in the game to give me assurance that it will make any difference on future care about quality.
    - Jeff W.
  • what we had done that particular day, but also that we have been there many times in the past and have already felt his prices to be very reasonable. I just want to take the specific price out because it occurred to me that perhaps it would be unfair to SR to say we got all this for a specific price which might raise expectations with future customers under different circumstances.
    - Nancy E.
  • Excellent job. I had the job done prior to trading it in. My SUV was very dirty inside, it had not been washed or vacuumed in 10 years. Detailing more than paid for itself since I got more than book value on the trade-in (body had no dents or dings).
    - Paul D.
  • My insurance company referred me to Bell, saying my deductible would be waived if I used them.   Bell actually gave me an estimate that said there would be no payment due from me.  But when the truck was ready, they informed me I did have to pay the deductible after all, because the collision had been with a deer rather than another car.
    The work took nineteen days rather than the ten they originally said - so I had to pay for more car rental days.  
    They waited til the job was almost done to order a needed part, lengthening the time of work.  When the part came in, it was the wrong part, so they had to order it again.   
    The work itself was careless.  I had to reinstall the fender liner myself.
    They did pay for two extra days of car rental for me, and gave me a $25 Walmart gift certificate.  I sent a letter of complaint to the owner, and he attempted to reach me by phone, but at that point I wasn't interested in talking about it further.
    - Cape Elizabeth H.
  • This provider was roughly 1/3 of the cost of another provider I contacted for an estimate for the same exact job.  A third provider I contacted was also very high compared to this one.  Acme was amazingly courteous and helpful and the work was of the highest quality.  They were done when they said they would be done and even did a little buffing work for free.  I would definitely recommend Acme Auto Body.
    - Patricia M.
  • I had a passenger door seal that wouldn't stay in. I took to the dealer
    and they indicated I needed a new seal, which I knew I did not. On the
    recommendation of a friend I took to Portland Collision. I saw Issaac
    and he was very responsive took a look and had someone reinstall the
    seal. He explained everything and let me know if I had any issues to
    come back. I didn't have an appointment and he handled everything
    there. I really appreciate the customer service and they would be the
    first place I would bring my car. Thank you!
    - James H.
  • Although the work was minor, it was done exactly right.  I am very pleased with ACME, and if I need further body work on any automobile, I will definitely go to them.  I also would recommend them to others.
    - Chad H.
  • I brought my 2012 Nissan Sentra to Lockards after being rear-end. My bumper was damaged. My trunk got bent a bit and I needed a whole new tail light, pocket and all. They were very friendly and really good about explaining how they do estimates. I was impressed with their walk through of the damage. They just knew where to look for parts that were going to be damaged from a rear accident, that I definitely wouldn't have thought of. I think it was Jim who did the estimate and he was very good about taking pictures and explaining how certain parts react after being hit like that. Prior to this accident I had scratched the front passenger side fender deep enough that touch-up paint wasn't going to cut it, and had broken my drivers side mirror. So I asked them for a quote on how much it would be to fix those bits with official Nissan products (since my car was still very new I wanted genuine.) Their quote was a lot more reasonable than one I received from a nissan garage so I decided to hire them to fix those issues while they were repairing the accident damage. Everything went really smoothly. They offered to house my car in their giant garage while they were waiting for parts to come in. This was was great because we were suppose to get rain and my trunk being bent made it susceptible to water damage. They hooked me up with a rental car right away and about a week later I got my car back looking brand new. They took me around the car, showed me what they ended up doing so I felt quite well informed. They did an awesome job fixing the scratch on the fender and blending the paint in. You can't tell at all. Which made me extremely please because that was the part of the job I paid out of pocket, not covered by insurance. The damage from being rear-ended was also fixed spectacularly. There were two parts they were still waiting on getting in (a small clip for a grocery net in my trunk and a "sentra" emblem sticker for the trunk) so in the mean time they let me take my car back. They were very punctual about calling me once those other two pieces came in. I would definitely go back to them. It was such a smooth and painless experience. Not to mention my car looks fabulous.
    - Russell D.
  • I purchased a car wholesale that had a bit of body damage, so I took it to Portland Collision to get it repaired. I dealt with Isaac, the manager. Overall, the experience was fairly smooth with a few surprises along the way. I would say I received satisfactory customer service - not exemplary.
    Isaac gave me options as far as purchasing new components direct from the manufacturer, reconditioned parts, and even allowed me the option of tracking down my own parts, though he cautioned me that they may not fit very well depending on the quality of the build. He let me know what my options were as far as pricing, when he would be able to fit my car in, and how long it would take to complete the job. He cautioned against fixing a few smaller cosmetic issues, as he said that it would be expensive and the particular parts of the car I was referencing would most likely just be damaged again. I'm glad that he didn't try to sell me services that I didn't need, though he didn't ask many questions or get to know me as a customer, which caused a few surprises when I went to pick up the car.
    I had had the front bumper replaced, which came out beautifully, though a shade or two off as far as color (he actually noticed and pointed it out before I did - the difference isn't glaring). Right behind the bumper where it meets the font fender, there was paint missing from where the bumper had scraped the front fender (a very small area, probably about the width of a pencil and 2 or so inches long. Not horrendous, but noticeable). I assumed that the center would touch up the paint on the fender when it replaced the bumper, though he didn't ask if I wanted it touched up and I didn't mention that I did. No dice. When I asked Isaac about the missing paint, he said that he hadn't noted it as damage due to the accident (I hadn't been in an accident, I purchased the car with the damage, which I had mentioned to him). He said that I could bring it back and that he would touch it up for free. Then when I took the car back at my earliest convenience a couple of weeks later, he said it would cost me $50, which really surprised me yet again. When I mentioned that I thought he had said that he'd be willing to do it for free, he agreed and touched up the paint.
    Overall, I think the folks at Portland Collision have been doing what they are doing for a long time and may make assumptions that aren't necessarily accurate. I was a customer who paid cash (most go through insurance) for repairs to a car that hadn't been in an accident (not while I owned it at least) who wanted to get the vehicle looking as close to like-new as possible (even though it isn't exactly late-model). I'd say that if I needed body work in the future, I would probably research other auto body establishments in the area.
    - Michael H.
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Auto Body Shops in Portland

Companies below are listed in alphabetical order.

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  • JOHNNY'S

    848 E Burrough Rd
    Bowdoin, ME