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Recent Dry Cleaning Reviews in Old Orchard Beach

  • A
    FRESH LOOK CLEANERS
    They do a good job. They have fair prices. It is easy to resolve issues when they come up. They always call us to see if we have anything that needs cleaned before stopping by. we have it set up so they bill our credit card monthly.
    - Elizabeth C.
  • A
    C&D Laundry
    They are located nearby. The pick up and drop off and they have been very reliable and we have no complaints. We would continue to use them.
    - Richard D.
  • C
    Brunswick Plaza Dry Cleaners
    They ruined some curtains of mine and I challenged it last month to repair it, but they got a little flipped and said that it was in their fine print that they would not be not responsible for anything like that.  They didn’t want to do anything to help remedy the situation or work to keep me as a customer.  I do use them for general shirt cleaning but not for the dry cleaning.  Their price is standard. 
    - Steven T.
  • D
    PRATT ABBOTT CLEANERS
    The woolens came back fresh-smelling and soft, but not that much cleaner. One wool sweater still had food bits on it, so, so I asked for it to be cleaned again, which they did, promising that a manager would give it special attention. After the second cleaning, there was still some food on the sweater. I dabbed it off with cold water, so this was not a permanent stain. To be fair, the sweater had an elaborate pattern, but the second time around, they didn't spend the minute to make sure? And how can you "clean" a garment in a process that fails to get off food bits that come off with a little cold water?
    - Sigrid O.
  • D
    PRATT-ABBOTT CLEANERS
    Out of the six men's dress shirts I sent in only one was up to my standards. All others were pressed messily with creases where creases should not be. White shirt still had dirty collar stains. Sweaters still had stains - that's fine I understand all stains won't come out.
    - Bruce C.
  • D
    PRATT-ABBOTT CLEANERS
    I have a black and white jacket that had some stains on the sleeves, so I brought it into the cleaners to have professionally cleaned, specifiying that the sleeves, inside and out, needed special attention. When I picked it up in June, I grabbed it quickly, paid for it and when I went to put it on when I got home I noticed that the sleeves were still slightly stained.  My fault for not looking the entire garment over, but I assumed it was completelly cleaned.  When I returned it in August again, I specifically mentioned to the man behind the desk that the sleeves again needed attention and showed him where. I picked my jacket up on September 13th, only to find the sleeves are still stained.  The woman behind the counter stated that "well this shows a redo" and you never paid for it last time."  I said, "well how would I have been able to take it out of the store without paying for it?"  She said, "I don't know"  she then said "well you are going to have to pay for a second redo".  I did pay for the original cleaning, but I refused to pay for a second redo as it was never redone the first time. The woman behind the counter did give me a ticket with a zero price.  I explained to her that I do not hold her responsible for the mistakes of either the cleaning personnel or the man who typed in what ever he typed in.  It is in no way her fault, but I can tell you, LOOK OVER YOUR DRY CLEANING BEFORE YOU TAKE IT OUT AND PAY FOR IT.
    - Debra L.
  • F
    PRATT ABBOTT
    Terrible!  I don't know how Pratt Abbott came to take over the dry cleaning business in southern Maine but it is a total shame.  The woman behind the counter in Yarmouth is great, but she is only the face of the company and not the one who does the actual work: Examples: Last year I wanted to have a zipper changed in a jacket - they kept telling me it didn't need to be done!  It kept sticking, I wanted a new zipper.  Finally they "agreed" and put in a new one.  They took out the old, but not the threads that sewed it in, I'm still pulling them out, what a mess. I brought in a pair of pants and explicitly said no crease, so of course there was a crease and had to bring them back. Hard to get completely out. I brought in a jacket that had been let out.  The old seams were not steamed/pressed out.  I know they can be because I tested it.  New I have to bring it back.  Ugh! There has to be an independent cleaners somewhere!!!
    - Mary Lynn E.
  • F
    WASH PUMP INC
    All the sweaters were shrunk and turned into what I would call boiled or felted wool.  It's as though they were not dry cleaned but washed in ho water or somehow exposed to something very hot.  They do have drop-off laundry services, but I specifically asked for dry cleaning and paid about $7 for each sweater to be cleaned.  I tried to address this with them, but the people behind the counter speak very little English--they just smiled and kept noding their head.  I will never go back their again!
    - Elaine A.
  • F
    PRATT ABBOTT
    An absolute nightmare to deal with them after they "misplaced" two dress shirts. I was a new customer, had used them three times, my shirts went missing, they gave me some other poor guy's shirt in the process. The shirts themselves weren't as much of an issue as much as this company's obnoxious attitude in how they handle such matters: that approach is not to handle it at all. The dry cleaning store staff seems to have been trained to ignore the customer asking for their clothing back. No call backs. Difficult to get anyone at their offices to answer phones. Unresponsive to emails. Even one of the accounting office people promised to look into it for me and call me back: she never did. I'm now in the process of filing a small claims suit against them, JUST in order to have my clothing replaced or, better yet, found and returned. The bad reputation I've heard this company holds is indeed well deserved. You should stay away. I certainly will.
    - Jay N.
  • F
    Pratt Abbott
    An absolute nightmare to deal with them after they "misplaced" two dress shirts. I was a new customer, had used them three times, my shirts went missing, they gave me some other poor guy's shirt in the process. The shirts themselves weren't as much of an issue as much as this company's obnoxious attitude in how they handle such matters: that approach is not to handle it at all. The dry cleaning store staff seems to have been trained to ignore the customer asking for their clothing back. No call backs. Difficult to get anyone at their offices to answer phones. Unresponsive to emails. Even one of the accounting office people promised to look into it for me and call me back: she never did. I'm now in the process of filing a small claims suit against them, JUST in order to have my clothing replaced or, better yet, found and returned. The bad reputation I've heard this company holds is indeed well deserved. You should stay away. I certainly will.
    - Jay N.
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Dry Cleaners in Old Orchard Beach

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