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Recent Travel Agency Reviews in North Berwick

  • A
    Chery recommend a cruise line she felt best fit our lifestyle. After carefully listening to the type of cruise we were interested in and our desire to have a few days in Florida prior to leaving for the cruise she assembled a package for us that included air transportation, hotels, all transfers and of course the cruise itself. In my profession I meet a considerable number of professionals and I rate Cheryl in the top five percent. She knows her business thoroughly, is good at asking the questions she needs answered to best help her customers, and is always friendly. Ask Cheryl to do something and you can forget about it. It is done, professionally, correctly, and on time. On the day prior to our scheduled departure, the area was hit by a snow storm that was crippling the entire Northeast. Wanting to be sure we were not snowed in, I called Cheryl at 10:00 AM to see if we could leave a day earlier. We were on a plane with all reservations changed by 1:00 that afternoon.
    - JAMES F Q.
  • F
    Barry took a $599 deposit for a trip to NYC scheduled for April 2014.  He canceled the trip and never returned any of my $599 deposit.  He promised to refund the money several times during phone calls but never did. He also sent a letter stating that he would return the money but I haven't received any amount.  
    - Judy W.
  • F
    While in Las Vegas we needed help in procuring the tickets we paid for. Not only was their website repeatedly unavailable for us to retrieve our itinerary but the toll-free "24/7" customer care/assistance center, in India, was worse than useless. We lost an entire evening of our honeymoon trying to get meaningful help from India. We were on the phone for better than six hours. Promises were repeatedly made by Travelocity representatives to fax vouchers to our hotel that were never fulfilled. Since the trip we have made no fewer than 6 calls or e-mails to their Customer Service area. We obtain the same response each time ("your complaint has been assigned to a customer service representative who will get back to you soon"). In the two months since the trip we have received no substantive response whatsoever. We are totally disgusted with their service and will not use them again for travel services.
    - Rob B.
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Travel Agents in North Berwick

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