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Recent Car Dealership Reviews in Lyman

  • A
    Southern Maine Motors
    They gave great service, and outstanding customer service. They were incredibly accommodating when I went to get my oil changed the first time. They were so good to me, I'll be purchasing all of my cars and services through them in the future!
    - Terry M.
  • A
    Berlin City Toyota of Portland
    If my buying experience at Berlin City Toyota in Portland Maine was passable or vaguely positive, this review would be quick and simple to write.  It would read something like ?I survived my car buying adventures? or ?kudos to Joe Sales Guy?? end of review.  But I had THE BEST auto buying experience in my 25 years of buying cars.  So forgive me for waxing on about purchasing my Toyota this week ? it really was THAT good an experience. My reception at Berlin City Toyota was what you would hope for? friendly, relaxed, and low pressure.  But that is generally the easiest part of car buying? step 1 of visiting dealerships, test-driving cars, etc.  It?s step 2, meaning that you have decided on a specific make/model, where things get ugly and the dreaded negotiation begins. Lucky me? Mark Axelsen, Berlin City Toyota?s General Sales Manager, conducted the negotiations with me. Mark is a (remarkably) straight shooter and very experienced at keeping things positive yet not pressured.  Out of the starting gate he gave me the best price of any other dealership I contacted.  This was not a game of ?let?s match wits? in which I was the pawn? he came out with his best price the FIRST time and it really WAS their best price.  I had done a bit of homework ahead of time and had also requested the ?best price? from other dealerships. So I know what other dealers were offering and Berlin was considerably lower than all other dealers.  Further, Mark was a true pleasure to deal with and singlehandedly threw the ?car sales guy? stereotypes out the window.  Perhaps he?s a new breed?  If so, the car business is looking up.  But I lean towards pessimism so I plodded onto stage 3 (finance) with grim determination. ?OK?, I said to myself. ?Mark Axelsen was fabulous (no doubt an outlier)? now I?ll just have to grit my teeth and get through the next phase? ? the dreaded Finance meeting in which you are locked in an office with their henchman who (to your detriment) will do clever things with numbers and make your head swim.  Dealing with Finance is always a nightmare? let?s just get on with it and see if the numbers mysteriously change.  My fears and pessimism were for naught ? AGAIN I had (far and away!) the best financing experience to date! Truly THE BEST!  I really hope they are paying these guys well because they are keepers!   Cliff Gajtkowski, Finance Manager, is a wiz at his job and also tons of fun.  Seriously, who laughs through a finance meeting?  This part of the process is expressly designed to be excruciating.  Yet here I was in stitches from our repartee!  Cliff outlined several options for me (suggestions I had not considered and wasn?t entirely interested in hearing about) and he ended up changing my mind and (shockingly) saving me even more money.  I am not naïve, nor am I new to car buying, so I am understandably wary of any ?deals? they offer at this stage.  But Cliff?s wry sense of humor and facility with clear explanations (and, of course, numbers) made the finance process fun and highly productive.  Most importantly, I got a swimmingly good deal on a car in which Toyota Finance is not offering attractive incentives.  Bah? no worries ? Cliff can help!  I am thrilled with the choices Cliff helped me make ? they were very win/win! And finally, a shout out to the rest of the staff!  My newbie, yet very helpful Sales Associate, Steven Saucier, established and maintained excellent rapport, and I don?t think I have ever had a door held for me so many times in a 2-hour period (thanks to the very polite cadre of staff).  The associates are clearly trained to be solicitous and polite, and I was greeted time and again by friendly and helpful people.  I am newly re-transplanted to Portland and it does my heart good to know that the best Toyota Dealership in a 50+ mile region is in my backyard.  I am impressed? truly impressed, and that is NO small feat with me.  Nice work, Berlin City Toyota.  Give those guys a raise! NB:  I named my new car FLASH.  Anyone who has driven a hybrid that gets 53 MPG will surely see the humor in this.  ;)  
    - Susan K.
  • A
    Nissan of Saco
    We thought we got a good deal-we did some comparison shopping and found that Prime gave us the best deal in regards to this new car. The salepersons there are not pushy, and will leave you alone, all you have to say is I'm "just looking". The dealership is brand new, so the premises are very clean.
    - Stanley M.
  • A
    Berlin City Honda of Portland
    We started negotiating on price with on Saturday 7/27 with Bill Waldron. I had used Kelly Blue Book, so I knew what my car was worth. On Monday 7/29 we received a reasonable offer and countered. They accepted our counter and we agreed to pick up the new car 7/30. It was a Kona Coffee exterior with black interior. I noticed a small scratch on the rear door and called Bill, who said to bring it in and they would have it fixed. I was busy the next day, so didn't bring it in until Thursday 8/1. I had realized by this time that the black interior made me nervous because I couldn't see anything in the back seat. I explained my concern and Bill said no problem, that was what the 4 day return was for. We found a Twilight Blue with light gray interior. The prepped it and had it ready for me that night. We resigned the papers, added an extended painted protection because it was a deal and drove out with our new new CR-V. Bill Waldron was always friendly during this process and never made me feel like I was causing him any inconvenience. Everyone we dealt with from the dealer ship and financing was friendly and helpful. We haven't had service yet but I expect it to be as good as the sales. I think people have to do their research when buying a car. Use Kelly Blue Book to determine the value of you car and the Fair Market Price of the car you are buying. If you do better, good for you. If you don't get what you want and know it is reasonable, go somewhere else. I always expect to negotiate with car dealers. They want to make money and I want to save money. All things considered, I am very happy with Berlin City Honda Sales department.
    - Patricia B.
  • A
    Prime Honda Saco
    This has been the best auto buying experience I have ever had. Our sales rep, Josh Doyle, asked what we were looking for and took us directly to the cars with the parameters we named. After looking them over, and test driving one, he answered all our questions and did his best to determine what we liked and what we did not like, in order to find the right car for us. As it turned out, the car we were most interested in wasn't even on the lot but at another Prime dealer in a neighboring state. No problem. Josh had it driven to Saco so we could see and test drive it ourselves. At no time did he pressure or badger to push a sale. And there were no secrets. Free Carfax reports are given readily to the prospective buyer. The price of the car was also no-nonsense. This is a no-haggle dealership that prices cars reasonably at the start. We knew before we went shopping what the true market value of the car would be, and that is what the dealership charged. Not only that, it was a pre-owned Certified car, tuned, reconditioned, and ready to go. Perfect. We bought the car and are thrilled with it. With the ready availability of the internet, buyers are more informed than ever before. And many, like myself, dislike being rushed into a sale of such large dimension, being pushed to pay top dollar, or to buy a car that is not exactly what is wanted. None of this happened at Prime Honda. Josh was honest, respectful, and helpful throughout. Next time I buy a car I will not hesitate to go back to Prime and ask for Josh.
    - Anne W.
  • A
    I had a flat tire and took it in but they couldn't find a leak, they checked it again and found nothing, but filled it up and didn't charge me. They also service my car regularly.
    - Jo D.
  • A
    Bruce, the owner, is fantastic. He did a great job and took care of us. Customer service is great and we got a good deal on the vehicle that we purchased. Bruce was really sweet and he is a typical car sales person.
    - Melissa S.
  • A
    Berlin City Toyota of Portland
    Very well, The vehicle was ready when we got there. They had to go to NH to pick it up but they had done so and had it all prepped and ready. We were very satisfied.
    - Linda C.
  • A
    They took her right in and took care of the problem. She couldn't have done in Maryland where she was from so it was great. I trust them because they are very honest and give an honest estimate. The part was on Backwater and my daughter kept calling and calling but could never get it. I had called up ahead before she came out and they checked on it and said it was indeed on Backwater but the part was available and they found it for her. My experience was no 10 out of a perfect score. We deal with the service department and we have bought cars from them in the past, long time. The service department is great. They are very reliable.
    - LIN W.
  • A
    Fabulous! Bob and Kathy are very customer service oriented. Bob personally works on your car much better than a larger company.
    - Thomas F.
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Car Dealerships in Lyman

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