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Car Dealership reviews in Litchfield

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  • This van was sold to us with a 30 warranty.  At the time of delivery and  purchase we were told that a part needed to be replaced for the door remote and that we would be called when the part arrived.  While driving, Neil, the owner back to his business the ABS light and Brake light came on.  He quickly told me that this just started happening and that it was a minor issue with a sensor needing to be reset.  He assured me that he would have his guy look into this when we brought the van back to have the door remote repaired..  The first week of ownership the van started to hesitate when accelerating and then the check engine light came on along with the other two lights.  When calling Neil to tell him about the new problems he said that he would have to see when he could schedule now that there were more issues.  We also told him the cruise control also did not work.  Keep in mind he told us at the time of purchase that everything worked except the door remote.  When he finally took the van for repair, we were without the van for over a week.  When he finally called, the day before our warranty was to end, we were told that the problems were resolved and that the van was running better than ever.  He was only able to have the front set of plugs replaced and that the rear plugs could not be replaced because the engine needs to be moved in order to do that, and they did not have the appropriate equipment to do that.  He also went on to  say that he had already put a lot of money into the van.  The van ran fine driving through the city but once on the highway, the cruise still did not work and there was a slight hesitation and now a noise that only goes away when the break pedal is touched slightly.  Also when applying the breaks at speeds 40  or higher the front end shimmies.  Now that the warranty has expired, we are faced with repair payments for a vehicle we were originally told worked fine except for remote door lock.

    Stay away from The Showroom!

    - Richard A.
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Car Dealerships in Litchfield

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