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Tree Service reviews in Kennebunk

Real People ~ Real Reviews ~ Real Results

  • We tried contacting Steve repeatedly. (Daily for two weeks). Left messages every time. he never returned our calls. We were pleased with tree trimming but because of his dishonesty we cannot recommend his services.
    - Maria D.
  • Brandon is fantastic!  He is very responsive to any inquiries or requests, always flexible with scheduling, and we have been very happy and satisfied with all of his services - not once has he disappointed us.  His fees are very reasonable, he and his staff are always professional and friendly.  We can certainly recommend Brandon for anything!!!
    - Lisa H.
  • Derek M Boucher is the owner and licensed arborist. Very efficient and professional.  They did a beautiful job trimming the tree. Price is very reasonable.  Would highly recommend them to anyone.
    - Jim T.
  • We had used Bartlett Tree for our Mosquito control for a couple years without issue. However this summer we noticed that several of our trees had grown large knots that seemed to be harming them. We called Bartlett and scheduled an appointment for a tree inspection and estimate. The estimator (Mr. Lindsay) came to our house, showing up 30 minutes early, surprising my wife in the shower. He retreated to his vehicle so she could make herself presentable, and proceeded to inspect the tree in question. Mr. Lindsay seemed quite knowledgeable and was courteous and easy to get along with. He told us what he thought was going on with our tree and a few days later emailed us an estimate/treatment plan for the tree. I responded with a  couple questions via email. After a week, I hadn't heard from him so I called his office and was told he doesn't respond to email and that the person who answered the phone would leave a message for him. He called a day later to answer my questions and we signed the estimate and returned it to him. The work was to take place next spring as that was the best time to treat the bugs that were eating our tree. However a few weeks later we found a few more trees that seemed similarly affected, so we called him back and requested he come back out. He did return, half an hour late for his appointment this time, and looked at the new trees. At the end of the appointment he had taken a couple samples to bring back with him to get a better idea of what was going on and would produce a new estimate to include . Then we waited. After two weeks I tried calling again and got a machine which I left a message on. After two more weeks I called again and spoke with a pleasant receptionist that said she would leave a message for him and get back to us. It has now been a month and we haven't had a call or email from Mr. Lindsay or his office. We have started looking for another company to do the work. Since we have not heard anything we can only assume they either do not want the work or that since they have a signed estimate they don't have to worry about customer service any more.

    UPDATE 11/12/13: Apparently the way to reach this provider is to write a negative review on Angie's List. The day after the original review was posted I received a phone call from Mr. Lindsay saying he wanted to look into what happened. After that we received an updated proposal with a discounted price, and the turnaround time was very quick. While the work is still not supposed to take place until the spring it was very nice to have good customer service and a discount. For that reason I am changing my above grade a little, but will not make a final grade adjustment until the work is finished in the spring.

    Update 05/2015: We have since used Bartlett a few times for pest control, tree care and limb trimming. Since the above reviews their customer service has been good and we have had no other issues. They have been timely and responsive and the work has been good quality. While not the least expensive provider of these services, the prices are not outrageous. We have signed estimates for more services in 2015. Thank you Bartlett for proving that our initial experience was not the norm!

    - Matthew F.
  • Bartlett was quick to respond to initial inquiry and to schedule an appointment for an estimate. The office called us several times to provide information. The team that came up was efficient and did a great job. The project ended up costing a bit less than the estimate as it did not take as long as originally thought so the price was adjusted accordingly.Would definitely use them again--great customer service!
    - Mathew H.
  • They were excellent. He was doing for one of my neighbors and they highly recommended them to me. I've recommended them to others as well. He's very good; he gives you a day's rate for what he does. Usually they come and count the trees and he has a tree amount for the larger trees but he does give a day's rate so I like that. Clean up is wonderful.
    - Susan S.
  • In all cases, Mr. Downs came out as scheduled to provide estimates and then brought his crew and all needed equipment on the dates and times agreed upon. This particular project, in the hands of inexperienced people, could have brought the trees down in the wrong direction and done considerable damage to my house, but they were removed safely and professionally and hauled away. Downs Tree Service always trimmed, cut, chipped, and cleaned up beautifully - and always for the price agreed upon. Mr. Downs has invariably treated us with honesty and integrity - a real Mainer!
    - Kate J.
    - CARRIE C.
  • Very professional and personal.
    - Robert S.
  • All was performed to my satisfaction. The property must look great for renters.....and it does.
    - Dan F.
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Tree Services in Kennebunk

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