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Hardscaping reviews in Kennebunk

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  • Their work has always been outstanding.  They always meet or exceed my expectations and are extremely professional.  I cannot say enough positive things about John and his team.  I recommend them highly.


    - Dave R.
  • We received Tom's name from a friend who has had multiple walkways installed by Tom and his workers. Tom and his crew were punctual and worked hard.  The grading was well done and he spent a good amount of time planing the draining of water away from the new walk.  Also   the installation of the crushed stone drip edge and window well were well done.  Tom's attitude and installation of the walkway was our biggest issue.  
    At the beginning of the job, he seemed willing to discuss options, but as the job progressed, he seemed more and more annoyed at any request we had.  The granite steps were a complete mis-match and when we asked to have them replaced (Genest the supplier agreed to do that at no charge), we began to sense he was not happy with us.  He stopped including us in any decisions that needed to be made on site and avoided talking to us when he came to work on the job. 
    While looking out the window as they were supposed to be installing polymeric sand in the areas between the pavers of the walkway, we noticed he was simply installing stone dust - not sand of any kind.  When we stopped him and spoke to him about it he acknowledged that he knew we wanted that, but said he didn't believe in it because it wasn't something he liked working with and didn't believe in the benefits of polymeric sand.  As it was now too late to remove the stone dust , we then insisted that he would now have to put a sealer on the walkway to help prevent weeds and seedlings and ant hills coming up through and he agreed.  Some time later when he showed up to seal after rain the night before (not recommended by the sealant manufacturer), we told him we would seal it ourselves.  We had lost confidence that he cared about this job and he just wanted to be done with it.
    We found him unprofessional and subborn as he constantly mumbled to himself within our earshot of how unreasonable we were and he just  became uncomfortable to be around.  Tom had just lost a close member of his family and we have chalked this behavior up to that.  Bottom line, the circle pak of pavers that he installed is nice, but not completely centered with respect to the steps.  The steps tilt backwards instead of forward to drain properly.  The crack from the connection from the steps to the walkway just won't stay filled with the stone dust as it is too coarse and there appears to be some fill missing under the granite.
    - Donna R.
  • We visited Genest in Biddeford several times before choosing the Katahdin style pavers. They and the cobblestones were delivered on time, the quality was good and the final look is great. The 2 granite steps that were delivered were unfortunately 2 very different colors. Granite is a natural stone and variation is expected. However, these two stones were at both ends of the color spectrum. One was very very light, a washed out almost white with gray speckles. The other one was very dark, charcoal with black speckles. With just the two of them leading to our front porch they looked like a mistake. When we asked if the person picking and delivering the stone should have noticed such a difference, Genest said they don't look at what they are picking, they just pick and deliver - that it is up to the homeowner or landscaper to let them know if it is not right or pick them out ahead of time. We went to the yard and picked out two stones and they agreed to swap for no charge. However, this did impact our landscaper's schedule and held up the installation for some time.
    - Donna R.
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