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Auto Service reviews in Island Falls

  • F
    After having been grocery shopping, with refrigerated and frozen food in the vehicle, I was traveling down the interstate towards home. Just after getting onto the interstate, I heard something metal clanging on the pavement. I wasn't sure if it came from my vehicle or from road debris. I soon got the answer to that question as the battery and temperature gauges began showing abnormal readings. The temperature was rising so fast, I stopped the vehicle to prevent any damage from the overheating. Luckily, I had a towing package that came with my cell phone. I called them and they came to pick me up. They delivered the vehicle to Porter's that evening, a Wednesday, after business hours. The next morning on Thursday, I went to Porter's and explained to the owner (Frank Porter) that the vehicle was mine. I asked him if he would give me an estimate. He said he had a lot of work to do, but should be able to give me an estimate by Friday or Saturday of that week. I gave him my phone number and left. On Saturday, I was in and out of the house, so I called and asked to speak with Mr. Porter. I was told he was busy and had not even gotten to my truck to give me an estimate, but that the person whom answered the phone would give the message to Mr. Porter and ask him to call me. Well, Saturday passed with no call. Sunday I heard nothing (I think they might be closed). Monday, still nothing. On Tuesday, I decided to stop by again, since my phone calls were not being returned, to inquire on how much longer it might be before he was able to get me an estimate. I was told that day he should have the estimate done before Friday, and would give me a call. Again, he took down my phone number. On Friday, I stopped by again. I saw Mr Porter this time. He told me that the repair would cost somewhere in the $200 range. I was fine with that price, so I gave permission for him to go ahead and complete the repair. He then said it would be ready by Wednesday of the next week (2 weeks after it was dropped off at the station). Wednesday came and went with no call about the vehicle. On Thursday morning I called yet again, that's when I was told that Mr. Porter had been called to perform Jury Duty, but should be back fairly soon. (It seems if he genuinely had Jury Duty, that he would have known that before hand, yet, he told me the truck would be finished on Wednesday.) That afternoon (Thursday), I went by the shop again, to see about picking up the vehicle. It was finally ready. The cost was $40 above the estimate, though. I paid for the repair and left Porter's to NEVER return. It was by FAR the WORST experience I have ever had with an auto mechanic! I would definitely NOT recommend this merchant to anyone.
    - Roger C.
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Auto Services in Island Falls

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