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Carpet Installation reviews in Franklin

Real People ~ Real Reviews ~ Real Results

  • Dreadful !!
    Bruce did not come to review project and give estimate on scheduled day.
    Bruce stated he had experience in installation of sisal carpeting.
    Bruce did not install carpet on scheduled day.  Held up the construction by two weeks.
    After installation left a bill at home for more $$ than the original estimate and included things that were not done. Specifically lock-stitch seams.
    Bruce did not use the appropriate adhesive for natural latex backing.  Carpet is not glued to sub-floor in most areas.
    General contractor called him on the items and Bruce insisted he did lock-stitch.
    Agreed to come and show where he lock-stitched and re-glue the carpet seams with appropriate adhesive/sealer.
    When he returned to the job site he stated he meant the seams were already lock-stitched, fact is he butted two salvage edges, no need to stitch anything.
    To remedy his errors he added a small amount of adhesive to one or two areas, not the entire seam and stapled the edges...right through the radiant heat tubing!!
    My general contractor and plumber have since repaired the heating system.
    I have ordered the appropriate adhesive/sealant and will be sealing the seam and edges myself.
    If your carpet is anything above construction grade, I would not recommend this company for installation.
    We all do make mistakes...extremely unprofessional to compound the errors with lies and carelessness.

    - Susan P.
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Carpet Installers in Franklin

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