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Fireplace Repair reviews in Ellsworth

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  • They are crooks and sell junk to their consumers and then refuse to resolve the issues that arise with said junk. They ignore your complaints and attempts of communication for a YEAR before getting back to you. And make the 90 day warranty nearly impossible to actually use. It doesn't matter if you go into the store, call, or email. They will pretend as if they never received these messages. We were told that it was loud but that was the only issue. For months we tried using different means of communication and went directly to the store and each and every time we were told that we needed to speak to the sales manager who was the same person that sold us this stove. We were told he would get the message and that he would contact us. Never happened. We had nights last winter where the pellet stove would simply not turn on or if it did it only stayed on for an hour or two. We woke up countless times, kids included, in the middle of the night being able to see our breath because it failed when we were sleeping. We have cleaned this thing more times then the typical pellet stove would need. We tried contacting the manager, endless times. We then, finally, speak with the co-owner who then proceeded to indirectly call us liars. He went as far as to criticize me, the customer, because I was understandably upset about the situation and the money that we really did not have to spend, having been wasted on a stove that isn't operational. He dismissed our complaints with 'there is a 90 day warranty and you are now past it.' As if we don't realize that. The only problem with that statement is that during that warranty window, we TRIED to have these issues resolved but we're refused the help that we were asking for! They were condescending and unprofessional. This pellet stove is our only source of heat. We have two small children who last year had to wear multiple layers to bed incase the stove decided to stop working. Today alone, the stove has shut off four times after running for about an hour at a time. They offered to send out a tech to diagnose the problem and give us a QUOTE on how much it will cost US to fix the problem 'if it can be fixed'! They sold us a faulty pellet stove and they were fully aware of that when they did it.
    - Shona W.
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Fireplace Contractors in Ellsworth

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