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Appliance Repair reviews in Cumberland Center

Real People ~ Real Reviews ~ Real Results

  • I called on Monday, 7/8, to have them come look at my dryer. The lint screen was old and very bent and I was concerned that a dryer sheet may have gotten down in where it shouldn't be. The dryer was also very noisy when it ran. They scheduled the repair for 2 days later, 7/10, which I was very pleased with.
    The individual arrived when they said they would (they gave me a 2 hour window which I was fine with). I explained that I had ordered a new lint catcher and what my concerns were with the dryer. He turned on the dryer and said he knew just what it was. He said the wheels that the drum sit on were probably broken and he would have to order a part. He didn't take any of the front off to confirm this or to see if there was anything else going on. Just that he would order the part and let me know when it was in and off he went.
    I got a call from the office a couple of days later and they scheduled him to return on Wednesday, 7/17, to complete the repair.
    Again the gentleman showed up when he said he would. He pulled the dryer apart to install the new part and service it and found the belt needed to be replaced and another part was broken. The fan was not working. No big deal untill he told me he had to order that part too. At this point I had been without my dryer almost 2 weeks. And during a time when the weather was very humid and it was impossible to air dry your clothes without them smelling in the end because it took so long to dry. I was annoyed but there wasn't anything I could do bu wait for the part. He said he should have it the next day or Friday and would be back to install it.
    On Friday, 7/19, I hadn't heard anything back from them and at noon I called their office. I didn't wan't to go through a 3rd weekend without my dryer again. The lady I spoke with was very pleasant and said he could probably come the following Tuesday. I told her that he had told me he would return on Thursday or Friday of that same week. She said the part had not come in and might that afternoon but even if it did her repairman was out straight and couldn't install it. He was already running behind. So I accepted the Tuesday date and hung up the phone very irritated that I had to wait another week. If the repair man had done his job in the first place by pulling the dryer apart to see what the actual issue was rather than making an assumption it would have been fixed on the 17th.
    30 minutes after I had hung up I got a call back from the office. She had called and spoke with him. Turns out he had the part and could be at my house in 10 minutes. Like most folks, I work 8 to 5 during the week so to respond this quickly was a bit unreasonable but I wanted my dryer fixed. I called a friend to come to my house and let him in to finish the repair.
    He did not charge me for a 2nd service call which I was already prepared to fight since this was his oversight. The trip charge was $69.00 the service was $30.00 and the parts were $60.00.
    In the end my dryer was fixed within 10 business days of my first phone call. They were professional. I have used them before which is why I had returned to them. I will use them again but will challenge any assumptions being made so there isn't a repeat of this scenario. I do think there should be more analysis of the appliance before they defer an appointment due to a part.
    - Belinda M.
  • No response all day to the message we left, followed by several attempts to get through by phone to a live human being, and an eventual admission that they would not be available for weeks. A simple callback would have been nice.
    - Joseph T.
  • They came out within a couple of days and arrived when expected. Turns out that whoever wired the house (before I bought it) wired the dishwasher into an electrical GFI outlet in the kitchen rather than to it's own circuit. The repairman was very informative on how things work. Explained the options that I could do going forward. Very professional, knowledgeable and engaging. The only charge was for the service call. I would definitely call them again.
    - Belinda M.
  • great service
    - Kathy F.
  • It worked excellent! They repaired my leaky refrigerator.
    - LOUISE M.
  • He is very good. Wayne is punctual, fair and only puts in what he needs. He does his job and does not try to charge extra.
    - Stephen M.
  • Professional, honest, and knows his business.
    - Gail W.
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Appliance Repair Services in Cumberland Center

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