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Pet Specialist reviews in Bucksport

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  • Office staff are outgoing, friendly and very helpful. If you call and need assistance. YOU GET IT!! If they tell you they are going to have to call you back, they DO!! I would recommend this vet to anyone. Dr. Krepp is a shining star in this community.
    - karla a.
  • Ms. Shank came to our home took care of our 3 dogs and 4 cats. Two days before our departure, we e-mailed her to confirm the date and time she would come for her first visit. She read the e-mail, did not respond to it and we had to call her. When we spoke with her, she had the date incorrect with us leaving 3 days later than what had been contracted. On the day of our departure, we called her at 9:00AM and left a voice mail message for her to call us to confirm that she was going to be at our house on that day. We drove for over 6 hours and no call from Ms. Shank. We stopped and waited in a parking lot and kept calling her until she finally called us back. She is very unreliable. When you give a representative the keys to your home and the task of taking care of your animals, you should get a a confirmation that they are indeed going to do it. We gave her a deposit of $310.00 three weeks before our departure and paid her $320.00+ on the day of our departure. We were gone for 14 days. When we returned we found a bill for an additional $15.00 for an additional visit that we did not contract for. We sent her a detailed message outlining how unhappy we were and requested that she return our keys immediately. She did not respond until approximately 10 hours later, she phoned and said she would bring the keys by. When she did drop off the keys, she simply rang the door bell and when I opened the door, she handed me the keys without any apology or explanation. All during our vacation, we were concerned if our animals were indeed being cared for. It put a strain on our vacation from day one. There was no point in calling or e-mailing her with her history of not returning e-mails or phone calls. We would not recommend her to anyone.
    - karla a.
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Pet Services in Bucksport

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