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PENOBSCOT CLEANING SVC

Founded 1976 • Angie's List since August 2010

C Rated | 4 Reviews

Description

Penobscot Cleaning Services, Inc. was established in 1976. We serve all of Penobscot and Hancock counties out of our two locations: 565 Wilson Street Brewer and 211 Bar Harbor Rd, Trenton. We also offer limited services in parts of Waldo, Washington, Piscataquis and Somerset counties. We have technicians on call 24/7 365 days a year! Penobscot Cleaning Services, Inc. is an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm. The mission of the IICRC is to serve as an independent, non-profit certification body; to set the high standards of ethics; and to advance communication and technical proficiency within the cleaning and restoration industries. Further, the institute acts as a central conduit in the exchange of information between this industries. It provides approved schools to teach the curriculum for certification. It also works with regulatory bodies, government agencies and consumer groups in establishing fair standards of proficiency in the carpet, upholstery, and restoration industry. (To find out more click the IICRC logo you see throughout our web site.) Penobscot Cleaning Services, Inc. has technicians certified in the following fields: Carpet Cleaning, Upholstery / Drapery Cleaning, Water and Sewer Damage Restoration and Fire Damage Restoration. They have earned credits in Practical Psychrometry (The "Art" of Drying). We are also certified by MICRO (Mold Inspection, Consulting & Remediation Organization) as Certified Mold Inspectors and Certified Mold Remediation Contractors. We are certified by ProBloodBorne in the OSHA Bloodborne Pathogens Standard. We are licensed by the State of Maine in regards to the application of antimicrobial agents. Other Associations: NEIRC (New England Institute of Restoration and Cleaning), Bangor Region Chamber of Commerce, Ellsworth Area Chamber of Commerce, Member of the Maine Indoor Air Quality Council. Penobscot Cleaning Services, Inc. is also supportive of local community groups such as the Pine Tree Chapter of the American Red Cross, Bangor Daily News Newspapers in Education Program, Pine Tree Camp, Brewer High School Athletic Boosters, Brewer Youth Hockey, Faith in Action, American Lung Association, Bangor/Brewer 4th of July Corporation, Ronald McDonald House of Maine, United Way of Eastern Maine, Bangor Area Homeless Shelter and the American Folk Festival....

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Verified Reviews

A few reviews for this pro…

A

RATED

05/08/2017

They did a good job.

DESCRIPTION OF WORK
Rug cleaned

CATEGORY carpet cleaners,biohazard cleanup

C

RATED

08/12/2014

Not so well

DESCRIPTION OF WORK
Can't say my experience was positive either. Contacted PCS because of back up of septic into cellar of a business.  Required to fill out 5 page form before they would come out for an estimate to see if this was a big enough deal to make an insurance claim. Form included credit card info that would be used only if invoice was not paid at the end of service. Technicians came out later in the day (Good grade for responsiveness) and gave brief look in cellar. Estimate $2000-4000. Tech sent away, insurance contacted. Next day $250 charge showed up on my credit card for Emergency services (really? an estimate?) Then two days later, invoice showed up with balance for $250. Bottom line for me...I am the owner of a veterinary clinic. If we treated our clients like that, we would not be in business. Simple solution: Person answering phones inform customer there is a $250 fee for estimates. We would understand if you cannot give estimate over the phone. Then when the estimate is given, explain what is to be done, what special steps need to be considered before services performed.  Your business will grow and your customers will stop complaining.

CATEGORY carpet cleaners,biohazard cleanup

SERVICE PROVIDER RESPONSE

Dr. [member name removed], I am sorry you feel you were misinformed. When the call came in to our office we did explain that we are unable to give estimates on water damage and sewer remediation. There are so many variables involved with this type of restoration that we are unable to accurately quote these. We often do not know the length of time that it is going to take to dry these out, the amou...
F

RATED

04/16/2014

The only thing I am giving one star for is that the company showed up quickly after the fire. As for the job that was done (I can't call it job completed) they were horrible. After the first day my wife and I spent going around the bedrooms after their crew to clean behind dressers, desks and under every bed. Our 4year old daughters room still had black soot on the floor and wall around her toy bo...

DESCRIPTION OF WORK
Clean up after fire in our kitchen area

CATEGORY water damage restoration

SERVICE PROVIDER RESPONSE

In March 2014, PCSI undertook to remediate fire and soot damage to the interior of the members’ house and their personal property. The members were insistent that the remediation be completed within a very short time frame. PCSI responded by sending a crew which included a trained and certified technician along with other experienced technicians who have done numerous fire and soot jobs. While PCS...
D

RATED

09/21/2011

Called to get price and then called a Value carpet cleaning found out Value and Penobscot are the same company! the said it would be three weeks before the cheap carpet cleaning could clean but if i wanted to pay triple Penobscot could be the next day! Called Scottys Came out two days later had a cheaper price then Value carpet cleaning and made the carpets look new thank you for nothing Penobscot...

DESCRIPTION OF WORK
no service was performed

CATEGORY carpet cleaners

SERVICE PROVIDER RESPONSE

Member, I am sorry you were so frustrated with your experience of getting quotes from our company. It is true that we have two separate companies, however, there are many differences in the two. We keep the prices down on Value Carpet cleaning by only running a truck every two weeks. The other reasons for the difference in the pricing are: Penobscot Cleaning Services will make every attempt to sch...

Services Offered

Mold Inspection & Remediation, Carpet Cleaning - The Vortex System™, Area Rug Cleaning - Moth proofing & Storage of Area Rugs, Upholstery Cleaning, Smoke, Fire & Soot Damage Restoration, Water & Sewer Damage Restoration, Ultrasonic Cleaning (Blinds, Shades, Disaster Damaged Items), Personalized Cleaning Services (General, Spring, Post-Construction), Duct Cleaning (Air Ducts, Dryer Ducts), Green Cleaning, Commercial Flooring Maintenance, Reconstruction From Disasters

Services Not Offered

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General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Emergency Service
Yes
Warranties
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