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Plumber reviews in Bath

  • D
    CZ Plumbing LLC
    I had three weeks between renters to have a leaky toilet fixed.  It started out well: Zach was very good about calling me right back and he was able to come right over to see what the problem was.  He identified the problem (on a Wednesday) and said he'd be over early the following week to fix the pipe and install a new toilet (which he said would save me money on my water bill).  The following week he didn't show up so on Wednesday I called and left a message.  He called on Friday to apologize and said he would absolutely be back early the following week.  I explained that I really needed it done early in the week because he was going to need to cut a hole in the living room ceiling to access the pipe, and I'd need a contractor to fix the ceiling after he left.
    The next week arrived... no word from Zach.  I left a message on Monday reminding him of the importance of having it done soon.  I left a second message on Tuesday.  Finally on Wednesday I called and left a message on his cell phone explaining that I was now in a serious predicament and needed him to let me know what was going on.  He called back and explained that he was very busy and was also having some "health issues" that would prevent him from getting to my house this week at all.
    I told him that if he had called me to let me know about his "health issues" earlier in the week, perhaps I could have found someone, but now I was in a serious predicament.  He apologized, but that doesn't help my leaky toilet.
    I am not someone who complains easily and I totally understand that people get busy.  But I am not in a predicament because he got busy.  I'm in a predicament because he overpromised, underdelivered, and didn't have the courtesy to call me to let me know of the problem in a timely manner.
    - Kristin B.
  • D
    Brian J. Long Plumbing & Heating
    Terrible experience. In the future I wouldn't hire Brian to change a washer in my garden hose. On the plus side, he is responsive by telephone and arrived on time. I had requested him to remove two toilets in my house and to install the two replacement toilets that I had purchased at Lowe's.

    He removed the first toilet and placed it in the bathtub to drain. After the water was out of it, he carried it to his truck for disposal. The bathtub had a coating of black dirt from having the toilet drained there. Wouldn't you think he could've put down some rags or some other material, not only to absorb the filth, but to reduce the chance of scratching the tub. There was also a fair amount of dirt on the bathroom floor that was not there prior to the job. He mentioned the dirt to my wife, but did not clean it up. He then installed the new toilet and moved on to the guest bathroom.

    These bathrooms are small; it's not like I could stand there to watch over him. He repeated the same dubious practice of placing the old guest toilet in the shower to drain it without placing any absorbent or cushioning material under it. He carried the second toilet to his truck. While he was outside, I looked at the wall that had been behind the tank. It was black with mildew! I wiped it down with a disposable wipe. A stain remained, but at least it wasn't as horrible.

    At that point I went back to the master bath and looked behind the newly installed tank. Once again, the wall was not only black with mildew, but there were areas of paint delaminating from the wall. The old tanks fit closely to the walls. We were unaware of the mildew behind the tanks. I remarked to Brian about the mildew. He recommended a product that he said was available at Lowe's. I couldn't help but think that he must run into mildew on walls behind toilet tanks often. Why doesn't he carry some of the mildew product in his truck and at least wipe down the wall behind the tank? Or at the very least, mention to the homeowner at the time the appointment is made to check behind the tank and be prepared to take remedial action if required?

    As part of the job he installed two new hoses. All other materials were provided by me. I asked him what I owed him; he said,"$225.00." He did not provide an invoice, nor tell me a breakdown of the cost of the hoses or his billing rate. I believe he was here slightly less than two hours. I could've asked for a breakdown and/or a written invoice, but frankly, I wanted to move on with my day which included cleaning up the dirt in the two bathtubs and floors.

    It didn't end with the cleaning up after him. A couple of days later, my wife pointed out a chip in the porcelain on the base of the master bath toilet. The chip was near the bolt that holds the toilet to the floor. The chip was somewhat hidden by a smear of plumbers putty. Upon further investigation I discovered that the decorative caps that hide the floor bolts were glued to the toilet with putty instead of being held in place by the plastic threaded inserts that were supplied by the manufacturer. The bolts themselves were rusty and they had steel nuts on them. They were the original bolts, not the new ones that came with the toilet. Was the chip in the porcelain there when he took the toilet out of its crate, in which case he should've pointed it out? Or did he cause the chip with his wrench when he was tightening the old nuts, then hide it with putty? We'll likely never know.

    I called the manufacturer of the toilet. They said that the chip could result in a crack that could propagate through the porcelain. I then called Brian to explain the situation to him. His response was that if I had purchased the toilet from him, he would stand behind it, but since I provided it, I was stuck.

    This gets worse. I removed the chipped toilet myself. I discovered that not only had he reused the old bolts, but that he didn't remove the original wax seal. He just slapped the new wax ring on top of the original, then set the new toilet. I scraped off the two wax rings. I obtained a new toilet.

    Prior to installing the new replacement toilet, I washed the wall, spackled the places that needed repair, primed and painted the wall. When I installed the newest toilet, I used the hardware and wax ring that came with it. The decorative caps are held in place by the plastic gizmos provided by the manufacturer.

    I have not removed the guest toilet yet. I did check for putty and found none. On that toilet he used the plastic gizmos to attach the caps. However he didn't tighten the bolts that hold the tank to the bowl. It's not leaking, but it wiggles around when I touch the tank. When I do get around to removing the toilet to clean and paint the wall, I expect to find two wax rings.

    I don't see Brian Long as a "professional." He seems to me to be a slap-dash opportunist with a concept of cleanliness not normally associated with a professional. There is no excuse for not removing the old wax ring and rusty bolts. I do not recommend using him for plumbing services.

    - Paul C.
  • A
    Turnbull Plumbing
    This was a job that entailed replacing a cracked drainage pipe which was inside an interior wall. George accessed the broken pipe with little interruption to the wall. Cracked portion of the pipe was replaced.
    - susan h.
  • A
    Turnbull Plumbing

    I initially called him on 7/25/14 because I was concerned about a too loose spout that had leaked previously possibly leaking again, within 30 days of closing on the house. He returned my call within a few hours and scheduled to come out the very next morning at 8 am. He arrived and very nicely took off his shoes when I asked him too! This is a big deal to me because I have whitish carpets that were in the house when I bought it, and they show every possible little speck of dirt (I hate carpet!!). He went upstairs and looked at the spout and said it was not good grade stainless steel metal, and took it off and scraped of the caulk I had added with a razor and left no marks on the shower wall which I was very happy with. He then installed the new spout, heavily caulking everything explaining the logic of everything as he went. He then added more caulk to the back of shower unit and then tested the whole works. It looked good.

    Then, being scared of anything that doesn't look right, I noticed that a small amount of water would come from the spout when the shower was engaged. I called him, on 7/31/14 and he returned my call that night, and came the next morning on 8/1/14 looked at and said that was normal and to call him if ever had any other concerns.

    He was very prompt, professional, and quick. I also liked how he explained everything and answered all my questions. I would definitely call him again.

    - Frankie H.
  • A
    Turnbull Plumbing
    We'd heard that George Turnbull was a master plumber, who'd decided to go off on his own. We figured our job was a small one, but important to be done correctly nonetheless. We also thought the lines for this small job might become a part of a much larger bathroom addition in the future, giving us more reason to hire someone who can see the bigger picture and plan ahead without breaking the bank on what was a small immediate need.

    So we decided to interview George. It was clear in discussing the projects with him that he was looking for the most appropriate way to install the lines to meet our needs, manage costs, and provide a quality solution without breaking the bank. We hired him on the spot to begin work at his earliest convenience.

    - Rebecca K.
  • A
    Brian J. Long Plumbing & Heating
    I thought he did everything professionally. I am having some troubles with the sink but I don't know if it is anything he did. I thought his price was a little high, but I think he charged me for the travel time.
    - Sarah F.
  • B
    I call them up, they come down and pump it out and they leave. They just do it; the important thing is that it is done. They are professional and it is no fuss, no muss. There is not much to it. They come out open up the tank, put the hose down, and clean it out and then they leave. I call them up and tell them when you get a chance come out and do it. It is usually within a week or two they will come down and do it. I have had them do some other work for me in the past and some of it I was not too happy with. I had them redo the leach field around the system. They did the work, but they did not come back and do the seeding. It took several months for them to come back and finish the job. That was something different than just the pumping. It is part of the septic system. Their price is a little lower than other companies.
    - Donald C.
  • A
    I called him to see if he could do the small repairs I needed done, because the plumbers weren't interested in small jobs.  He came the next day, purchased a part he needed from the hardware store, did the work I asked, and tried to fix an electrical problem, too.  I'd hire him again in a heartbeat.
    - Gina H.
  • A
    Bob Miles & Son Inc
    - linda w.
  • A
    Bob Miles & Son Inc
    Timely arrival (indeed called to ask if he could come early) and a careful, systematic search for the problem led to cutting away of a small part of undamaged ceiling to access pipe and install hanger/metal brace.

    His work was careful, clean, thorough...
    - tom r.
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Plumbers in Bath

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