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Plumber reviews in Augusta

  • C
    Called to schedule the work. I was told the hourly rate was $99 which I thought at the time was high, but wait, it gets better. We needed to replace a standard kitchen faucet and sprayer, nothing fancy. Also needed a run-of-the-mill outdoor sillcock. So our service person arrived on time, was courteous and completed the work within about 2 hours (we loved him). We were happy campers... Then the bill arrived...$753.00. This was to install a faucet that you could get for about $100 or less and the sillcock for under $50 at your local home improvement store. So I called. I was told that the $70 service call fee "is what it is" but there was no mention of that charge when I originally called. They said that the two charges for the faucet and sillcock were actually by the job, they couldn't really break out a cost for materials and labor. They did decide that they had the wrong sillcock price and lowered that from $283 to $138. But the faucet install was standard at $400 and was a correct charge. So final bill went from $753 to $608. Still high in my estimation. Lesson to take away from all of this is to get all of the facts up front and in writing before you get work done with them. We thought we would give them a try on a small job before we got a price to replace our bathroom vanity and shower. I'm glad we did. They're now off of our list of perspective contractors for that job.
    - linda g.
  • A
    We have had issues with the toilet for some time.  The flange is a bit too low for the floor.  Because of the age of the house and the flange, it is difficult to find parts to fit.  Since the repair, there have been no more leaks.  Toby was prompt, came on a weekend and didn't change a premium.  Will recommend and will call him for all my plumbing needs.
    - Karen K.
  • D
    Owner of company was a big time cheat. Had me paying for himself and another plumber when only one person was on the job. I just thought the whole experience with this guy was pretty sleazy. Would never hire them or have not hired them since. Guy even called me an a__hole behind my back when he found out that he wasn't getting a bigger job at that site.
    - Norm C.
  • A

    I called on a Friday afternoon and got a call from the office early Monday morning requesting clarification of the problem.  Thirty minutes later I received a call from the plumber.  I gave him details and he said he would be over the next morning with the parts.  He showed up right on time and went to work.  He tried to see if there was a less expensive solution before doing anything major.  Unfortunately the tank needed replacement but he was quick and efficient.  He took the old tank away and left things clean and neat.

    I will use this company every time I have plumbing or heating issues.  They were absolutely fantastic!  Great customer service, reasonably priced, and incredibly quick response time!

    - jen d.
  • A
    It went well. I called on Sunday morning and they came out within the hour. Very professional company Would recommend them to anybody. Cost me time and a half due to it being Sunday but that was fine with me.
    - Laurie C.
  • F
    I have an above ground tollet and it has been leaking for 3 weeks. 2 weeks ago I called this company to come. I was told that he would be here at 9:00 and on 11/15 I repeadily called and finally got a hold of him was told he was busy but he will be here in the later in the after noon. at 5:00PM when he was a no show I called him to tell him to reschedule. He called and said he would be here on 11/22 at 2:00 PM. I never saw him or got a call from him. I have now fired him and I am in the process of getting another plummer. Very unreliable plummer and very unprofessional if he does not call to let me know what is happening.
    - jimmy m.
  • A
    He was very prompt in returned phone calls and arrived on time.  Very courteous and professional.  We liked that he had his license information on his web page and his web page is professionally done.

    - Dawn J.
  • A
    Bill Patterson
    will work with you to save you money.
    I truth this man and I am a careful person.
    He is a Master Plumber.
     He knows what he is doing , unlike many other who clame to know .
    I trust him in my home.
    - Russell M.
  • A
    He's honest and trustworthy. He's a hard worker and does a great job. However, he is very busy so it may take a couple days for him to get back to you. He does all forms of plumbing, heating, and other odd jobs. He's helped me with patch work on my roof as well! He's also very fair on prices as well. He also has a good Christian attitude and wouldn't lead anyone astray. He's very straightforward and only does the work that needs to be done as opposed to other companies that may try and find work that doesn't necessarily need to be done or oversell and over-bill.
    - Jacob F.
  • A
    I liked the quality of their service. They followed up to make sure the problem was fixed. There was nothing they could have improved on. They were on time and reasonable. They will come back at their expense. Their prices are average.
    - Janine S.
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Plumbers in Augusta

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