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Find Top-Rated Augusta Carpet Installers

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Carpet Installation reviews in Augusta

  • F
    Empire Flooring
    The grades I've given are for Empire Flooing, and not for the very nice salesman who I talked with directly.

    The salesman came over to my house. He was very direct, he told me what he had to do, took his measurements, showed me his options. He even mentioned their lower grade floors, trying to sell the lesser grade selections and save me money. He went over the choices and explained to the reasons for them, he even explained how much to repair the floor. He told me the total cost was $4,600.

    He called the manager, the manager was not happy, he was trying to haggle with the employee like a bully. He wasn't talking to me, but I could hear through the speaker. He claimed that the ad from TV, which offered to sell one room of flooring installation and get two or three rooms free, hadn't gone into effect yet, and refused initially to honor it. Their commercials are very deceptive.

    After a long negotiation, they were able to lower the price by bringing the job down to just the three carpets, at $1,700. In order to finance it, I had to go through credit check which I expected. However. they wanted wife's driver's license, my state ID, and several personal references they would call directly, if I wasn't willing to give them this much they were unwilling to work with me. That was the final straw. I asked the salesman to leave. He was very gracious, unlike his employer, who was at that point yelling. 

    All in all, it was two hours of pain, there was nothing good about it. The salesman earned a good rating from me, but not the company as a whole.

    - Jacob F.
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Carpet Installers in Augusta

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