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Gutter Repair reviews in Auburn

Real People ~ Real Reviews ~ Real Results

  • He did a good job. The owner was great. They were very punctual and very friendly. The young gentleman who was here to install the gutter, he broke a few of our single bottom fence, and I called the company and the owner was here within probably half an hour to look at them and admitted that yes he did. They are not being fixed yet, the reason why they didn't fix it yet because they have to wait for a warmer weather to do it, it was too cold when they did it which is why they have broken it in the first place. He didn't try to say, "Oh! no I think that it was already broken so its our responsibility". When it get warmer and he's going back  to replaced them. The gutter looks very nice. The breakage of the fence would be the only complaint.
    - gail b.
  • Within one week of calling to get an estimate Dave arrived to perform this task. He was very friendly and within a half hour I had my estimate. This included leak strips. He estimated that work could get done within 2 - 3 weeks. The first time the workman showed up to do the work, about 2 weeks later, I asked him to hold off because I had just completed staining the siding on one side he would be working on. I ask him to have the office call first before coming. That happened a week later and the work was done. The workman was excellent; had a definite process to the work, and completed the work efficiently. He did a great job, didn't dent, scrape or otherwise damage anything in the process and cleaned up after himself.
    - Paul F.
  • After an extensive sales presentation in my home on all the reasons I should go with DESCHAINE , quality and guarentees etc of shingles and quality of work etc. I agreed to sign a contract with them. Decisions had been made and as a last step we went up to attic to look at  the underside of the roof. As we were leaving the attic I innocently asked "Is there any reason why  we can't  shingle over the existing roof?". The salesman, IMMEDIATELY said "we can do that and it would save you $3000 for shingle removal". We signed the agreement for the "roof over". We had spent extensive time during the presentation discussing the existing problem I had with one particular area of my roof. A problem that had bee present for 20+years, frequently resulting in snow dams with leaking in the house. With diligence, every winter, I had come up with some solutions that had prevented the ice dams and leaking, for the past 8 - 10 years and I was very eager to solve the problem permanently.
    DESCHAINE  assured me I would have no  more problems and talked about the heavy ?rubber? barriers they would put extensively around all the eaves ( ie the edge of the roof)(This is my interpretation and my "terms" of the exact details of how these problems would be resolved) - but I was assured this would do it.
    The night after they started the job it rained and water was POURING through the vent in my downstairs bathroom onto my newly installed laminate  flooring. Turns out DESCHAINE had installed a vent collar with a HUGH hole in it. I was concerned about the quality of workers on the job who would do such a thing.
    To make a very long story shorter. With the arrival of that winter ( a harsh winter - 09-10), early on I had a VERY thick layer of solid ice on that same section of roof that was the spot of the bathroom leak and my primary area of concern. I I called DESCHAINE with concerns, I had never had ice like that - like I said - I had developed techniques to avoid the build-up of snow resulting in the ice dams. I had never had thick sheets of solid ice. DESCHAINE  response was "apply ice melt", subsequent calls conveyed that nothing I did could touch this problem that "ice melt" fell off this steep roof as soon as I applied it, etc. DESCHAINE could not have been more indifferent or unconcerned and "couldn't do anything until after the winter. I finally had to give up on that portion of roof for the ice just got thicker and thicker. As spring approached I had massive leaking affecting the four floors of my home, having to put buckets int he basement to catch the water flowing thru the walls.destroying my newly redecorated bathroom. and walls on every floor of my home. Extensive leaking on the other side of the house  as well as other areas where I had NEVER had problems occurred. And again damaging newly redecorated rooms. DESCHAINE  REFUSED to take any responsibility.  It was obvious that something DESCHAINE had done had upset temperature transference or something involving my roof.  Winter ended and finally in response to my numerous calls of upset and their assurance that they would see what they could do when winter was over they sent ?their roofing supervisor? (I don?t remember if that was the exact title he used) over. He went up on the roof and said there were several ?irregularies? in the job and he would get back to me. He didn?t ? when I inquired about the follow up DESCHAINE  disavowed ANY KNOWLEDGE of any such person coming to my home, that no such person existed!!! It was like being in Woderland. The bottom line was: DESCHAINE  refused to do ANYTHING ? ?there are not responsible for winter leaks and it was a terrible winter! And they were not at fault ? it was my responsibility to do any need snow removal?. I have lived in this house since 1987, thru many ?terrible? and worse winters & have never had problems on the east and south sides of the house. I discovered to my dismay that All of my ? guarantees and warranties were invalid because it had been a ?roof over? not a new roof. The elaborate ice barriers they were going to install "aren?t possible with  roof over?s", etc, etc. I had been told nothing of this when I asked about putting the shingles over the roof. I am 67 years old and roofing over used to be done all the time, I didn?t know it was not a good thing. EVERYONE in the roofing industry I have spoken to since this happened said ?it should NEVER have been done, they were the ones who told me my guarantees were now invalid ? not DESCHAINE! At my own expense I had to have another roofer fix my problems. As an aside, I reported this to the state and the BBB, in each case the person I spoke to ?was not surprised? I had had the problem with DESCHAINE  ? I understand this is hearsay and you may have to disallow it.
    When I told DESCHAINE  I was going to report him to everyone I could, he threatened to sue me for liable. I would do anything to save people from going though the experiences with them that I did. If I pass someone with a DESCHAINE sign in front of their house I will stop to warn them. Someone warned me, DESCHAINE 's sign was in front of my house for most of the summer, because we had set for the job to be done in the fall. I didn't pay much attention because it was another roofer I knew and I just thought he wanted the job for himself. I am so sorry I didn't listen to him.
    Your patrons should also be aware that, in my opinion, the BBB is very suspect also. This has been over a year ago and the details are foggy and I am not inclined to did out my records at this point. However,  I did file a complaint with the BBB, checked their records and they had unsettled complaints against  DESCHAINE , with out details.  He was still on BBB's recommended list. After filing very lenghty documents with the BBB- they passed the complaint on to DESCHAINE . DESCHAINE's  reply was simply, "they were not responsible for acts of the weather". That's it CASE CLOSED!  The BBB would continue to have them on their approved list and this would go down as one of the "Unresolved complaints". I asked that the details of my complaint be available to those inquiring. I was told that was impossible. I don't remember now where I got the indication that businesses PAY the BBB for some of the BBB's listings.
    What I did learn from this, is that a BBB approval rating is questionable and that the BBB had no real concern to get this resolved.and that DESCHAINE's  response was all that was needed to end the issue.
    End of story - I DO NOT RECOMMEND DAVID DESCHAINE INSTALLATIONS FOR ANYTHING!!!!!
    - Diana S.
  • HIRED THIS CARPENTER ON RECOMMENDATION OF A NEIGHBOR TO COMPLETE A 15-YEAR ONGOING RENOVATION OF A 104 YEAR OLD HOUSE BASED ON THE RENOVATION WORK HE DID FOR THIS NEIGHBOR. CAN'T SAY ENOUGH GOOD THINGS.  HE WAS ABLE TO SQUEEZE MY PROJECTS IN DURING HIS WEEKENDS and WORKED AROUND MY SCHEDULE SINCE I PREPARED MANY OF THE MATERIALS HE WAS GOING TO USE. VERY PUNCTUAL, WORKED ALL DAY WITHOUT A BREAK and NEVER LEFT ANYTHING HALF FINISHED FOR THE NEXT DAY. KEPT GOING UNTIL EACH SECTION WAS COMPLETE and WEATHERPROOF FOR THE NIGHT. KEEPS TO THE ESTIMATED PRICE and COMPLETION SCHEDULE, USES GOOD JUDGMENT WHEN DOING WORK, VERY PRACTICAL.  LIKES TO DO THINGS "RIGHT" and WANTS HIS WORK TO LAST. WORKS TO THE SMALLEST DETAIL EVEN IF IT COSTS HIM EXTRA TIME.  WILL GO ABOVE and BEYOND.  MANY YEARS HANDS-ON EXPERIENCE.  EASY TO WORK WITH.  WORKS WELL WITH AN "EDUCATED CONSUMER" OR SOMEONE LIKE MYSELF (WHO IS IN THE CONSTRUCTION PROFESSION).  VERY ACCURATE WORK;  SOME OF THE HIGHEST QUALITY CARPENTRY I HAVE SEEN IN THIS AREA. DOESN'T WASTE MATERIALS. CLEANS UP THE JOB SITE WHEN FINISHED EACH DAY. EXTREMELY COMPETITIVE HOURLY RATES. DOESN'T GOUGE ON MATERIAL COSTS. WILL USE HIM AGAIN and AGAIN.  HE WILL ONLY RECOMMEND OTHER TRADESMEN THAT HE WOULD PERSONALLY TRUST SUCH AS PAINTERS.  ALSO AM USING HIS PAINTER TO PAINT EXTERIOR WORK THAT CARPENTER JUST COMPLETED and AM EXTREMELY SATISFIED WITH QUALITY, PROFESSIONALISM and PRICE OF PAINTER WHO REARRANGED HIS WORK SCHEDULE TO GET MY EXTERIOR WORK COMPLETED BEFORE THE SNOW FLIES. ALL IN ALL, BOTH THE CARPENTER AND HIS PAINTER GET 5 OUT OF 5 STARS CONSIDERING THE NUMBER OF "BOZOS" OUT THERE THESE DAYS WHO CALL THEMSELVES "CONTRACTORS". NOW I AM WAITING TO SEE WHAT HIS TILE INSTALLER and MASON CAN DO FOR ME. IF THOSE EXPERIENCES ARE SIMILAR TO THE CARPENTER and THE PAINTER I WILL BE A VERY HAPPY CAMPER. WILL DEFINITELY CONSIDER THIS CARPENTER TO INSTALL NEW KITCHEN AS WELL AS BUILD NEW 2-STORY ADDITION AND GARAGE AND WOULD RECOMMEND TO MY CLIENTS FOR THEIR WORK AS WELL.
    - DONALD C.
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