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Cleaning reviews in Auburn

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  • I will try to give the most objective account of Paul Saindon's WE DO WINDOWS AND MORE LLC. When I contacted Paul, he was very responsive to my needs, and had a crew to my residence within a short period of time. Prior to their arrival, Paul sent a worker to my home to estimate what they would need to do the job...I assumed the crew would be very efficient and effective-- =( When Paul's crew arrived in the morning the entire crew was very polite and friendly. The crew went to work as soon as they arrived at our home and worked on the house for over five hours (?) and I was billed per-person, per hour and was charged: $765.15. I felt the cost was a bit much considering my house has been power washed each year. My house is only a small garrison with a small two car garage. The other power-wash companies that I use before did the entire job with two people in two hours and charged me only $300.-- When the crew started the job I was a bit surprised that they were using a very small, low-end power-wash compressor. The compressor appeared pretty beaten up and didn't seem to have sufficient power to reach the second story of our house. So the crew had to use a ladder to climb up high enough so that the water spray could reach the upper floor. In addition, it didn't appear that the "green" detergent that I was paying extra for was doing such a good job (although I was promised otherwise) in removing the lite dirt film on the house. As you can imagine, the crew were continually climbing up and down the ladder and changing between "green" and regular detergent which took a longer then usual time. While both crew workers were busy, the other crew person ( who was always polite and nice) had only one job ..window washer! While waiting for its turn to work... this crew member stood in my yard smoking, after another, after another--all the while Paul's company was billing me for her presence.... smoking cigarettes. My wife and I, could smell the cigarette smoke in our home and it was a bit-sicking. I was hoping the smoking would stop and causally mentioned it (hint..hint..hint)...but the smoking just kept on. It was bad enough that there was an active smoker in our yard, but couldn't this person pick up their own butts? When it finally came time for the smoker to work, the smoker only washed the windows that she could reach ...and left the portion of the higher part of the windows which she couldn't reach unwashed. Then, the smoker (who reeked from cigarette smoke) said she was done washing the outside windows and asked to come inside our smoke-free house to finish the inside--I backed away and said she didn't have to come in and told her the inside windows were fine. Then the crew moved to our front porch..where they started to power sprayed the deck. They were not careful and their power spray over-shot of the deck and killed all of our beautiful Tiger Lillies that were growing beside the deck....Funny thing..the crew never seemed to notice nor care... that said lilies were being smashed down by the power spray. After the job was completed, and the crew was gone, my wife and I were moving the furniture back onto the deck when we noticed how much the guy missed on our porch deck. There were still a lot of green-mold still on our deck. My wife and I, were very disappointed in the way the crew did not take their time to be through. After the job was completed I was told by the crew that Paul Saindon was returning back to see how satisfied we were with the job--to present, we are still waiting... Paul hasn't showed up nor has he called. Now, moving on to the small two garage, I noticed the following...four of the six outside flood lights on the garage were destroyed when the "crew" (carelessly) directly sprayed said lights and they exploded. I am very disappointed that the "crew" who cause the damage wasn't mature enough to come forward and be responsible for the damage that I discovered the day after. A week after the crew left it rained and I noticed that the rain water wasn't flowing down the rain gutters...our son climbed up a ladder to discover that the workers only cleaned the leaves in the gutter but did NOT remove any of the yecky muddy sediment laying at the bottom on the gutters--that I was paying them to do. The rain just moved the mud to the down spout and clogged the drain we had to pay our son to re-clean the gutters. Okay, that was my objective take on the quality of work that Paul Swindon's WE DO WINDOWS AND MORE LLC company did for us. In conclusion...we are a retired couple on a fixed income and take great pride in our home's appearance and were very disappointed in the services provided.
    - Major David O.
  • It's bio-hazardous waste management.  I would say they were out of Portland, Oregon.  They were here a month ago, May 18th, 2016.  The price is a trick, they put you into a contract, it started at $176 a month up to $1300 a month.  They do price gouging and they're deceitful with their contract.  You sign a contract and they automatically up it.  I would tell others to beware, do not go with them, they're deceitful, watch for contracts, know what you're signing.  They do pick up it's just the fees and contract are the worst.  They come right away.  I will never use this provider in the future.
    - Mary Elizabeth L.
  • They were so helpful in all aspects, including helping me sort out the insurance claim.  Their workers showed up on time and their price was fair.  I cannot say enough  how knowledgeable, professional and helpful everyone I dealt with was.  They had terrific integrity in terms of the work that really needed to be done and how they could assist in the most cost effective manner possible and do a thorough job.  They have an outstanding reputation in southern Maine and it is well deserved.

    Melody Guest Pickett

    - Melody G.
  • I just purchased a home that hasn't been lived in for a few years; needless to say, it was a little dirty.
    I called Merry Maids looking for a one-time deep clean for a 3000 sq. ft. house and was pleasantly surprised to find the cost to be just $225. The ladies who came to clean were very prompt and called when they couldn't find my house right away (which happens to pretty much everyone).
    The job started off with a team of two ladies who were joined by another team of two about an hour or so into the job. The owner of the company also stopped by to check in and see the house. The job took about 3.5 hours, give or take, and when they left, the house looked a thousand times better than what I had started with.
    Definitely worth the money and definitely recommended!
    - Caitlin C.
  • This is the first that I have used their services. They were able to come out within a few days after calling. They were very prompt and professional. They were able to remove most of the pet stains. They did a good job!
    - Sue K.
  • I called them because they have a good reputation in the area and they were highly recommended to me by a realtor who has lived in the area for a long time. They were easy to get in touch with and explained that they were booked up for at least a week out.
    - Sue K.
  • I called them as I am familiar with the company and I saw them listed on Angie's List. They were responsive. When I called them for scheduling, they wouldn't be able to come out for a week and a half to two weeks.
    - Sue K.
  • It went very well at first when we had 2 consistent great cleaners, then her cleaners who she pays 8.xx/hr, started changing. This became more frequent. Sometimes I had different people show up month to month who  I had no knowledge of. I had one cleaner drinking on the job; others breaking things, snooping into drawers and chests, missing items...whole rooms barely touched...the police came to investigate lots of money stolen while they were here.  My new wood floors were ruined by waxing over dirt.  Diane, the owner, was completely unresponsive to my concerns. She often would yell and scream at me on the phone. She is totally unprofessional. She refused to address the expensive broken items. Some cleaners were very young, unexperienced, talking on the cell  phone frequently, complaining about the job. When her best cleaner quit, I ended the relationship. I was told they were treated terribly by Diane. Do not hire this home "company" or buy into the "quality" that is promised. You will get charged extra if you ask for a "thorough cleaning of the floors."  You will get untrained, sloppy workers. You will get charged for cleaning rooms even if you have rooms not cleaned for several weeks (for example, construction going on). There is NO negotiation. STAY AWAY. She will sue at the drop of a hat even if you have been the best customer giving the biggest tips and being faithful to her for a long time.
    - Debra D.
  • Merry Maids of Lewiston were very prompt because they were here right on time, the price was very good I thought, and their responsiveness was excellent. My experience was wonderful and I would call Merry Maids of Lewiston again.
    - MARILYN B.
  • Great!! The crew was friendly, professional & timely My windows are crystal clear!!!
    - Linda C.
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Cleaners in Auburn

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