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Carpet Cleaning reviews in Woodstock

Real People ~ Real Reviews ~ Real Results

  • Rich did an excellent job as always.  He spend much time in preparing my home and  the items for cleaning.  The carpet looks brand new and the sofa and chairs which were older were brought back to life.  I would not consider using anyone else but Rich.
    - Barbara M.
  • The carpet looked great until it dried. Then we saw some areas that needed more attention. When we called about it, the owner didn't hesitate to send the technician out for a re-do. On the second go-around, we were highly satisfied. The true measure of a business is how they handle issues as they come up. I highly recommend Chem Dry of Ellicott City. They deliver.
    - LA S.
  • I called a local carpet business to get a referral and they recommended HiTech. I had had terrible experiences in the past where the rugs were soggy for days or they looked clean for a week and then looked dirty again. Not this time.

    The person answering the phone worked with me to find a time that would fit my timeline, not vice versa.

    Jeff and Jesse were on time, in fact early They were professional, friendly and did a fabulous job. They wore booties. I had puppy urine in a couple of the rooms as well as several highly soiled common areas. They look awesome and all of the stains came out.  I have a big house and they could not have done a nicer job. There were at my house for less than three hours.

    I would highly recommend them- Best ever!

    - SUE O.
  • At first glance, it was amazing.   My carpet looked amazing and I'm sure it hadn't been that clean in a very long time.  I told the representative that I had been doing them myself but the stains always came back.  He told me that would most likely not happen with their product as it used less water.  Well, it was nice for about 3 weeks.  Most of the stains are back.  I am finding it hard to believe that within a month we dirtied the carpet in much the same way as it was before.  But, perhaps.  Who knows.  I do have 2 little children.  I was expecting it to last a little longer.  There were some tough spots in the carpet that I hoped he would have talked to be about spot treating them. But after he finished the rooms, he left.  I didn't notice until I walked around the house later.  Overall though, the clean was needed and was amazing.  Just not sure why the dirt seemed to come back so quickly.
    - Charles W.
  • Through multiple interactions with Jay and his company, I have to say that Jay is the most dishonest, disgraceful, and very rude  businessman that I have even talked to.
    Before buying this carpet cleaning deal from Angie's List, I called Jay to make sure that they had the date I requested available. Jay asked me to buy the deal directly from him, not from Angie's List. I'm glad I didn't do what he asked to.  On June 19, 2014, Wash Plus was suppose to send its crew to my house to do the carpet cleaning between 2pm to 4pm. The crew called in the morning around 10:00am asking to move the appointment time to noon. This was not an available time for me so I asked them to come as scheduled at 2pm. At 1:15pm, I got another phone call from the crew again and told me that they would be in in 20 minutes. They did not show up at all until I got Jay's phone call at about 2:30pm.
    I understood someone at Wash Plus screwed up and did not have my correct address. Because Jay told me he didn't have my info in their files which made me very confused on how could they schedule the work without my information. Obviously, there are issues within the company to manage customers' data and double check customer's address before dismissing the crew to work. While on the phone with him, I had to provided my name and address multiple times to help him locate my file. Every time when I started to talk, Jay impatiently interrupted me with his argument which made the conversation hard to continue. From the beginning of the conversation to the end, Jay never apologized for missing the appointment. Instead, he made the customer feel that not finding the address was customer's fault and not his fault at all.
    The last thing I do not want to share with angie's list members so far is how Jay comments the members who bought Wash Plus deals. He used some insulting language that could really put himself in trouble by saying so. DO NOT BUY ANY SERVICES FROM WASH PLUS!

    - Hong F.
  • All communication were very good on the phone and in email pre-visit. Robert arrived right on time, was very polite and professional. He walked through each room with me, took laser measurements then provided an exact quote before starting the job. He spent several hours cleaning all the carpets and did a great job. There were several stains on the carpets in each kids room along with several pet stains in the hallway and steps. Robert successfully removed all stains completely. The carpets look great and I can confidently recommend this provider for carpet cleaning.
    - Thomas H.
  • They were able to come out very quickly. I spoke with the owner to schedule the appointment.  He explained the technician was shy and to not take it personally.  The technician was very thorough and respectful.  I was very happy with the price. I am thinking of using them again to clean the upholstery on my couch.
    - Virginia K.
  • It was an Angie's List Big Deal that we purchased. They did a really, really good job. We took the vehicle to them. They were really, really, really good and the car looks brand new. It was a $279 service for $119 so the price was awesome. We had looked around to see what prices were. The lowest we found was $125 and it didn't include all the services. They did everything and it literally looks like a brand new car.
    - Andrea D.
  • I had to change the first appointment at the last minute and the company was very gracious. The technician called before he came and then arrived promptly. I liked that he took time to explain the cleaning method and then read the cleaning directions on the sofa and chairs before starting.
    We were happy with the finished product.
    - Betty F.
  • our This was the worst rug cleaning that we had ever experienced.  The technician must have used the wrong mix of chemicals and enzymes.   The rug had machine streaks all over it.  We could not remove them by vacuuming.    Perhaps the technician's machine was dirty from previous jobs.
    the technician came back the next day to try to fix the problem.  It did not work.  The streaks and marks remained.  We though that our rugs were ruined.  We thought to go back to Oxy Fresh, but the invoice stated that their liability was only for the amount paid for service and did not include consequential damages from their errors.  So as a last resort, I thought that the stiffer bristles of an outdoor broom might work.  So we took the brush part of the broom off, and got down on our knees and brushed the 3 rooms  with the stiff brush.  That worked better than the vacuum.  It took the better part of a day to do the entire carpet, so the rugs are not back to presentable, but only after an extensive rehab job by us.
    This outcome was not what we expected from OxyFresh.  We feel that they misrepresented their product and services.  We will never use them again.    Angie's List should reconsider their recommendation of this vendor.

    - william s.
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Carpet Cleaners in Woodstock

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