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Repair & Maintenance reviews in Williamsport

  • B
    The service for the initial installation was performed quickly and the price for the unit was in line with other models.  In addition, the new unit has lowered our electrical costs.
    I felt the service call fee was too high, especially when considering that we had just purchased and installed a new unit just the year before.  In the future, I will be sure that I understand the warranties, parts, and service fees covered.
    - Carol M.
  • F
    Two weeks have passed and Collins still has not received the parts. My frig has since gotten too warm to use. Called Collins again and learned that they order GE parts thru a supplier and not thru GE directly. This supplier has no idea when they can get the parts. By way of this review, I want you to know that Collins has zero concern for their customer. Two weeks without a frig is a nightmare. The Collins receptionist can only say "I'm sorry, there is no ETA on the parts." I asked to speak to the owner. She said he was in the field - not possible. NOTE: Collins works a 4-day week-closed on Fridays. Today my husband ordered the parts from GE directly. They will be shipped to us tomorrow. We'll find someone to install, but not Collins. You are lucky if Collins has the part you need on their truck. If they have to order your part BEWARE. You will not hear from them again until your part arrives matter how long that turns out to be. Collins has forgotten you. They have other customers calling for help.
    - Terri M.
  • A
    He has been really good. When our house was hit by lightning; he came, immediately, is very reliable and too quick. We have two separate units in our house; one for the upstairs and the other for the downstairs. The house is 15 years old so I had to replace one unit a couple of years ago; and, it was more expensive. I have no complaints about the quality of service and he is going to be my air condition man from now.
    - Carol M.
  • A
    - John M.
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Repairmen in Williamsport

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