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Moving reviews in Williamsport

  • D
    or about March 23, 2013 I put a request in online for moving companies to
    contact me in regards to moving my home location. I received a call from Econo
    Van Lines about the move along with several other estimates as well. Econo Van
    Lines had the cheapest price and that is why I chose them to complete the work.
    They also seemed to have good reviews when I checked their feedback page on
    line. The estimate I was given over the phone was for 1 truck , 3 guys and 5
    hours to complete my 3 bedroom 1250 sq ft apartment and move it to our new home
    that we just bought. On March 23, 2013 I was quoted a price of $474.00 to
    complete this job. I then gave them a credit card number for a $100 down
    payment. After this I did not hear from econo van lines until the day of the
    move. Upon arriving the driver came up with a pile of papers for me to sign
    which I thought was the contract and normal procedures. However I was very
    wrong. There was a list of item charges in this package which included boxes
    and tape and shrink wrap. Well of course I signed it because I had already
    shrunk wrapped most of my own items there was no boxes needed because we
    already moved all of our items out of the house except for all of the big items
    which could be put on the truck very easily. There were a few boxes 5 to 7 of
    them but they were already tapped up and in boxes to be removed. When they
    began putting blankets around all of the big items which was included in the
    price, they began tapping the blankets to the items and wrapping everything up
    with shrink wrap which I though was unnecessary and I voiced this. However,
    they stated this was their policy and if I did not allow them to wrap and
    protect it properly they could not move the items per their policy. It took the
    movers 4 hours just to get the items on the truck from my apartment. 1 hour was
    spent figuring out how to fit all the items on the truck and the rest was spent
    moving. At one point in time the driver was sitting in the truck eating while I
    was paying them to move. After all was packed we proceeded to the next location
    to unload. The driver said it is policy to get payment before unloading the
    vehicle so we went to discuss payment. He then handed me a written estimate by
    pen of $1,110.00 for the total services and this did not even include the $100
    that I already paid. I began to ask questions and he stated "these are the
    charges for all of the materials and we are going to need an additional 3 hours
    to unload the truck. At this point I had him call his manager about the price
    because the estimate was almost $800 more than what I was quoted over the phone
    on March 23, 2013. His boss at corporate refused to lower the prices even after
    I told him about his driver eating, he stated that "well they need to eat too".
    They had began to unload the truck without payment but soon stopped when I
    refused to pay the bill because of the false and misleading statements given in
    the estimate. I tried to work it out with the manager of the company for $800
    as I thought that this was reasonable but he did not agree. So again they would
    not unload the truck until I paid the full amount. The owner did offer me a
    discount of $150 to help out which I did not agree with as I wanted the total
    balance adjusted to closer to what the estimate was. I was then given the
    option of them just sitting there until I paid or not getting my items off the
    truck. I feel as if I was held hostage in my own house and they were steeling
    my items. I then agreed to sign the credit card slip but told them I did not
    agree with the charges being placed on my card. I wrote my concerns on the
    credit card authorization form. The driver called and they still pulled the
    payment of $960 which was with the discount of $150 that I did not agree to. I
    still had not signed the credit card slip yet and the payment was already
    pulled from my account. When I went to sign the actual credit card slip and
    wanted to write on it the same statement that I wrote on the authorization the
    driver told me I could not do this because if he let me write on the slip his
    company would fire him. I explained that it is my right as a consumer to write
    on the slip what I want as I am paying for the service. They again halted
    unloading my items even after the payment of $960 was already funded from my
    account. All of this transpired over about a 3.5 hr period of which it took
    them an hour to get the items off the truck. However they already charged me
    until 5 pm which was for the 3 extra hours of service he said it would take. I
    then called the police to come solve the matter but they would not get involved
    because it was just a civil complaint and stated that they do not get involved.
    I then had to speak to his manager again about the charges and that I would not
    sign the credit card slip unless I could wright on it what I wrote on the
    authorization form. His manager argued with me for about an hour total and
    would not let his men unload until I signed the slip which I would not. The
    manager then told me "I lied to him over the phone and there were more
    items then he expected", they came to move a 3 bedroom apartment and that
    is what they moved. I feel as if the company was misleading in their estimate
    and the charges they charge for extra items and their policy about wrapping
    everything and I do mean everything down to the mattress which does not need
    protected. Again I have tried to solve this with the company and have gotten no
    where. They have pulled the funds from my bank account and now have left me
    with $112 to live on for 2 weeks until I get paid again. I have a family of 4
    to feed which is quit hard to do on $112 and a misleading quote that cost me
    more than $700 more than the original quote. I have also filled out a merchant
    dispute with my bank as I do not feel as if they should have pulled all the
    funds. I did not agree with the charges and I wrote it on every fee slip and
    credit card authorization form I signed as they would not give me my belongings
    unless I paid them in full. Again I feel as if I was held hostage as the cops
    do not get involved and they had my items which I had already paid for on their
    truck. After speaking with the company ower approximately at 4pm he did let me
    write on the credit card slip what I wanted to write because he said I was
    costing him money at this point.
    - Arthur C.
  • A
    The gentle man who gave us the initial quote was polite and professional. The moving men arrived promptly, and worked non stop until the move was complete. They loaded all boxes and furniture in a methodical manner, and then drove to the new house. They were great.
    - susan h.
  • A
    Absolutely great - they were polite, moved quickly & very, very careful - so efficient. Can't say enough about them!!!
    - Paul & Elaine H.
  • B
    They charged $900. I would use them again in the future.
    - joella l.
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Moving Companies in Williamsport

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