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Decks reviews in White Hall

  • A
    Fence & Deck Connection Inc
    Fence and Deck Connection, far exceeded our expectations. Not only in price, but timeline as well. From our first phone call to the final follow up call, we knew we were in good hands. When Steve Nehus arrived I thought I knew what we wanted in a porch. Steve immediately made some suggestions that not only change the look of the porch from, nice to wow and the price didn���t increase! We were given a bid on the spot! (Which was better than we had hoped) Steve was easy to talk to and easy to work with. Any questions I had from roof color to work schedule to questions about parking in our driveway were quickly and professionally answered by both Carl Schmidt and TJ Farley. TJ sent beautiful 3D drawings of what the porch would look like. The crew were such hard workers! Arriving early and staying late! Always polite and cleaning up at the end of the day. And when we threw a curve by asking for a gate on the porch, the one gentleman hand built it on site!!! We are very pleased with the quality and the price of our new porch. We have and will continue to recommend Fence and Deck Connection to family and friends.
    - Leslie V.
  • D
    T W Ellis LLC
    The work started by identifying to the builder where underground propane and electrical lines existed prior to digging holes for footers. While these were properly identified, the builder had to dig a hole right over top of the electrical line. Rather than taking proper measures to move, dig around or at least turn off the power, they ran an auger right through the wire and tripped a breaker. They did not feel the need to divulge this information to me. I discovered it two days later when attempting to use other outlets on that circuit, tracking down the blown breaker and attempting to reset it. After spending personal time to track down the source of the source of a continually blowing breaker, I brought this to the attention of the builder. Rather than apologizing and immediately offering to fix the issue, they said they had to do it. I had to push to get them to repair the line.
    Next, the width of the lower deck is about 25 feet. Fiberon Horizon composite decking has the look of real hardwood with hidden screw fasteners and part of the reasoning for selecting this type of decking was for the visual appeal of having what looked like a hardwood floor deck. The builder claimed it was impossible to do this without a T-Bone due to the inconsistencies in production of the decking. However, all samples of the decks with this material has large decks with no seams or "T-Bones" through the middle of the deck, so to me it was telling of an level a difficulty they didn't want to deal with or skill they lacked to make the lower deck seamless. as a result, they put a large T-Bone down the middle of the lower deck, perpendicular with the the rest of the decking. The level of difficulting with this "simpler" method was apparently outside of their skillset as well, as the T-Bone is uneven. My son has stumped his toes on the lip of the decking several times.
    Gates. I mentioned the 3 gates on the deck. Not only ARE they an eye-sore, they horrible craftsmanship to construct them was evident by unevent lines, sagging, and the appearance of an after-thought, but they came back to attempt to fix them more than 3 times.
    They also had to completely rebuild the back rail on the lower deck because they put the rails on the wrong side of the posts.
    Attention to Detail. With composite decking, you have to use special screws to prevent mushrooming of the composite decking around the screws. While most of the decking had hidden fasteners, the hand rails, stairs and edge pieces of decking all had to be screwed down. Every screw used was screwed in too deep, resulting in the mushroom effect, even though they used composite decking screws. In addition, they used several different color screws, some right next to each other. Most joints and seams didn't match up where they had to make cuts either. Angles in the hand rails had gaps or un even seams, which you could catch your hand and scratch your skin. All of the pickets were attached using nails, when I specifically requested screws. Many of the pickets had to be removed and replaced because almost all of them were a different size and visibly uneven from up close or a distance. The composite decking also had black tar-like substance and a few chips in the finish. When I told them I wanted the boards with the chips replaced, they said there's nothing they can do because they would have had to take up half of the planks to get to it and it was probably not from them. They also attempted to clean up some of the tar-like spots but also said that wasn't their fault. The decking had to be shaped to fit around the pool. The lines have huge gaps that can catch a toe or finger of a child or adult.
    Inconsistent. When the deck was finished and after I gave up having them come back out (after 4 repair trips) to repair all of the issues, sometimes the same issue repeatedly, I asked about protecting the regular wood. They stated that because the wood was fresh pressure treated lumber that I shouldn't seal it until the following season. I called them back in the spring of 2011 to fix where wood was splitting and separating after only 5 short months. They told me I should have sealed the wood last year. When telling them the guidance I received from the builders on ground, they claimed that is something they would never say and pretty much called me a liar.
    Poor Craftsmanship. the gates continue to fall apart, the rails wobble, seams are still uneven and gapped. The gate hardware (designed to keep children from reaching to open the gates from outside of the deck) no longer latch.
    The sales guy became the PM of the project. He was punctual and always on time, as was the crew building the deck. The PM was always eager to address my concerns and punch list for repairs, but unable to have the issues addressed by the crew, either due to lack of crew or lack of skilled labor.
    At a glance the deck looks great, but from anywhere on the deck or anywhere within 5 feet of the deck, it looks like someone with no experience with carpentry built the deck. Certainly not what I would expect from a professional company who claims to specialize in decks, especially at the price point of the project! I would not recommend them for any work!
    - Jared L.
  • F
    American Deck Inc
    - Thena V.
  • C
    T W Ellis LLC
    I had planned to use them. I was supposed to get an estimate and never heard back from them. I called and their number has been disconnected.
    - William B.
  • A
    Homecraft Builders
    They worked out fine and I did not have any problems with them at all.  They were great and I would use them again.
    - Katharina C.
  • A
    Their family has been in the area for generations, so their roots run deep in the community. They are very good people and do a very good job.
    - Susan C.
  • B
    - JEFFREY P.
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Deck Contractors in White Hall

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