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Dog Grooming reviews in Upper Marlboro

  • A
    PetSmart
    The price depends on what I have done with my dog. I just like the way that they groom the dogs, and they take it personal what they are doing. They want to send them out looking the best that they can look. I really can’t give any recommendation for improvements because I have the highest respect for them. They do such a good job with the dogs and when you go in there, there might be 3 or 4 people grooming and there’s hair on the floor, but they get it up afterwards. I’ve never heard anybody complaining about them. I’ve been using them for a while.
    - Stella G.
  • A
    Grooming by Em
    I have been using them for about a year and could not be more pleased.  They are always ready for him and recognize him.  The grooming is wonderful and they will even walk the dog for you.  Previous groomers found him to be exasperating.  Not so with Em,
    My dog loves her and so do I.
    - Gladys H.
  • A
    RITAS GROOMING
    They are really good at working with me. I get my hair done next door, and they let me drop my dog off and pick her up a couple of hours later. They are really efficient. They get my dog done in a couple of hours, and she looks good. With regard to price, it's high, but it's average.
    - Abigail B.
  • D
    Grooming by Em
    I took my 5 month old Schnoodle puppy here for his first grooming. I was very specific that I wanted him to look exactly as I brought him in, only trimmed. He had long curly hair and it seemed to be difficult to make the young man at the counter understand that I only wanted him trimmed by about half, I specifically said "I don't want him to lose this teddy bear, stuffed animal look". He had a little matting under his chin from sleeping and I brought that up as well and told them they could trim it close under his chin but no where else, I just wanted his length cut by half. I specifically told him "if the hair is 2 inches, only cut 1 inch."
    What I got was a 5 month old puppy that was groomed like a 10 year old poodle. His face hair is completely gone, his entire muzzle is very short but the top of his head is poofed up and his belly was shaved.
    They only charged me half when I told them that this was not what I had asked for at all, but he looks ridiculous and has lost all his puppy charm. It is going to take months for the hair on his face to grow back.
    I would be happy to provide before and after pictures.
    - Julie G.
  • A
    Fresh Pet
    We have a Portuguese Water Dog who loves to swim and get as muddy as possible, as often as possible in the big pond on our property.  Fresh Pet is a small merchant relatively near by that we decided to try one day because our Porty needs a bath so often.  We have been a regular customer for several years now.  The grooming staff does an excellent job grooming our Porty.  They
    are very gentle with him and he is always happy and relaxed when we pick him up after his bath.  The store owner is a dog
    lover who owns and shows Vishals.  The gentle Vishals are often in the store greeting customers.  The owner is very knowledgeable about dog and cat nutrition and behavior.  Everyone at Fresh Pet is always welcoming, accommodating and patient in answering questions about nutrition, grooming and training.  We often call at the last minute with a muddy emergency and they always manage to squeeze us in.  I read the bad review posted on Angie?s List and thought I should speak up.  This can?t be the same place.  I?m at Fresh Pet often; I?ve never seen anyone behaving rudely certainly not the owner.  We?ve never been surprised by a grooming bill.  One grooming our dog had extra tangles and matting.  He was a mess.  We were told at drop off that it would be a little extra to groom him, but it was only $30.00 more, I was told the additional charge before leaving the dog and he looked beautiful and relaxed when they finished his grooming.  Our Portuguese Water Dog has a profuse coat of wavy hair. Fresh Pet does a good job keeping him looking neat and clean.  I?m grateful to have such a professional pet supply and grooming facility near by.  We?ll continue to use Fresh Pet.


    - Lucia C.
  • F
    Fresh Pet
    Do not go there!  The owner will rip you off!
    I called in to get the price of how much it would cost to get my dogs groomed - I have three dogs and I gave the OWNER their weight and breed.  She told me how much it would cost and I made an appointment. 
    On my appointment day, I brought my dogs in and helped an older lady put my dogs in cages in the back - I was 5-10 minutes early and the groomer was not there yet, so I had to help the lady working the store put my dogs in the back.
    I went home and 4 hours late I got a call from the groomer saying that my dogs were ready.  I said okay great, I will be there and I told her what the owner of the store told me it would cost and the groomer told me that it was wrong  and that the price had gone up by $10-20 for each dog!!  I was upset and spoke to the owner when I went to the store.  SHE WAS VERY RUDE.  She said oh yes, I spoke to you on the phone, but all I gave you was an estimate, things can change.  NOT ONCE during our conversation on the phone did she say that it was an estimate! I specifically asked for the full price.  The prices she told me over the phone were the prices that I normally pay a groomer to drive to my house and groom my dogs (she had a hurt arm, so I had to find somewhere else to get my dogs groomed).  If I had known that there would be a possible $20 increase for each dog, then I wouldn't have gone there.  
    The owner has no business/customer service knowledge... all she did was blame the whole situation on me and she said that she's been doing this for years and she wouldn't ever give an exact price.  Like I said before, she never said that it was a quote or an estimate... She should have told me that prices can vary for different reasons.  Most people in customer service know that you NEVER blame it on the customer if you want them to come back and use your services - or you at least try to make them happy.  She said that it went up for two of the dogs because so much hair came off of them when they were brushed - those two dogs are short haired, so it wasn't because the hair was tangled/hard to manage... it was because "a lot of hair came off of them"... for my bigger dog, she said that I told her the wrong weight, so the price went up....My family members were in the room when I made the call inquiring about the price and I def gave her the correct weight for all of my dogs.  On top of all of that, I got home and realized that they didn't even cut their nails, which was supposedly included in the price... of course that was according to the owner.
    All in all, I will NEVER go back there and I suggest that nobody else ever goes there either.  Their prices are outrageous compared to other places...  come on, I can have a lady driving a pet grooming mobile come from an hour away, do a better job, and charge me lower prices than Fresh Pet.  I also would never want to have to deal with that RUDE owner ever again.  
    - Janette C.
  • A
    Pooch Styles
    ...
    - Larry W.
  • B
    Petco
    Just sometimes with the lint and I have to you know make sure like, my dog is a hairy dog that they check the tail and all that other stuff.
    - Kim L.
  • A
    PetSmart
    .
    - Sharon R.
  • A
    All Paws Veterinary Center
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    - Lisa K.
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Dog Groomers in Upper Marlboro

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