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Carpet Cleaning reviews in Upper Marlboro

  • A
    Excellent! Nathien and his assistant arrived promptly during the stated window of time of between 6 a.m. and 7 a.m. The work was accomplished in a very competent and professional manner. The technicians thoroughly and methodically set about to complete the work, and the results showed. My home looked brand new when they were finished. They were very detailed. I am extremely satisfied and recommend them highly.
    - T S.
  • A
    My Carpet Cleaning Service
    Impeccable Service!!! It didn't help that when Rich came to my home, my 1yr old granddaughter gave him a big hug that is usually reserved for Did I say Impeccable service? I meant it. Very professional. Very personable. He arrived on time and did a phenomenal job. I had some spots in my carpet that we were both doubtful if it would come out....But Rich worked his magic and the spots were removed and my carpets look amazing. He even cleaned the carpet in my granddaughters room at no charge (I think that hug got I highly recommend My Carpet Cleaning Service.
    - Raymond H.
  • A
    I met Mr. Nathan while he was finishing an estimate for my neighbor. I asked for an estimate and he came over when he was done. He was very professional. He place shoes covers on his feet as soon as he entered my house. He cleaned 4 rooms. My house and carpet looked almost new. I���m embarrassed to say I didn���t realize it was that dirty until I saw the before and after photos. His price was reasonable and well worth the money and time. He was professional. He arrived at the time agreed and left my carpet smelling and looking good for the holidays. I will definitely utilize his professional services in the future.
    - Tamekia D.
  • C
    200 Degrees Hot Steam Cleaning
    I called a week prior to schedule the appointment and they were very responsive. We set the appointment for the following week at 10 am. On cleaning day, they arrived at 9:25, which was fine because I was home. Although the two men were professional, I would not describe them as friendly. The first thing he asked me was how much he had quoted me. He later honored the original price that I showed him from my text message. Once they got started, I noticed that they did things differently than the previous company that I had used. They didn't pre-vacuum and their equipment seemed older. They also didn't take my sectional apart or move it to clean the fabric in between. He showed me some of the stains that they couldn't get out but I later noticed that they never even cleaned the back part of the sectional at all nor did they clean all sides of the cushions -- I cleaned them myself. Because they didn't take the sectional apart and move it, they didn't clean the carpet in those areas either. The rest of the carpet appeared clean and they removed one small stain that I was concerned about but the carpet was completely soaked. Also, they didn't rake the carpet so that it looked new. I would not use them again and I would not recommend them to any of my friends.
    - Stacey E.
  • F
    OMA Professional Cleaning Technicians
    MIKE WAS COMPLETELY UNPROFESSIONAL! I called him to ask about adding services once I noticed what I purchased didn't include some things that I needed. He kept talking over me aggressively and would not allow me to ask questions. He acted like I inconvenienced him even to ask about price adjustments and a better understanding of what I purchased. He stated that he only takes special requests on a Sunday. The odd thing is when I called originally my intent was to leave a message for them to call me back Monday morning. When he called me right back I was pleasantly surprised until I spoke to him. He was very rude and at the end of the conversation when the purchase I made via Angie's list was going to cost me $200+ versus the $85 that I thought I was paying, I stated that I would call back Monday once I looked everything over. I got off the phone only to have him call me back and ask me for my name. I told him my first name. He proceeded to ask for my last name. I stated to him that my first name was enough for now. He stated you called me asking me all these questions (I only asked about the price for services.. and he called me back mind you) and because I didn't want to say my last name. He said he would show me what he would do for me and hung up.... I will be sharing this review and I would recommend that he be removed from Angie's List. Not only was he rude and aggressive for no reason, he was saying that I should not have purchased something on Angie's List without calling first. He stated that things have changed so much you can't trust what is read/displayed on Angie's List. He was truly unprofessional and I expect a full return of my purchase. Just for everyone's awareness the $85 would not include area rugs. To add an 8x10 rug the cost was $119 but he stated he would quote me $80. To add pet stain removal for one room it would be an additional $34. The estimated total prior to adding tax was going to be approximately $200.
    - Tiffani R.
  • A
    It went great. The owner came out and did a great job. He was on time, professional, and knowledgeable. My carpets look good as new. What I really liked was that he had a truck mounted system. So he didn't have to roll in a machine on my wood floors. Great guy. Great company. I have used him for the last three years. He may cost a bit more than other carpet cleaning companies, but you get what you pay for in this instance. He cleaned 10 rooms in my home including two sets of stairs for the price.
    - Angela H.
  • F
    Advance Cleaning Systems
    This company is a HUGE disappointment. They were hired to clean the carpets of our new home. The previous occupant had cats, which we are allergic to, so we wanted to ensure that the carpet was cleaned of human and cat hair and odor. Unfortunately, Advanced Cleaning Systems could not live up to its name. When they came out to clean the carpet they did a HORRIBLE job and the did not ensure that the occupant vacuumed the carpet before they cleaned it. Instead they attempted to clean the carpet that was filled with pet hair and it left a mess of wet animal and human hair all over the house. Most carpet cleaning professionals have equipment that is strong enough to suction everything up, including hair, but not this company, which is why they should have informed the occupant that they needed to vacuum prior to the carpet being cleaned. Nevertheless, we called them to come back out and they ensured us that they would clean the carpet again between 2pm and 4pm. We waited until 6pm before they showed up. A complete waste of time and they did not even inform us that they would be so late. Then when they arrived we showed them all of the cat and human hair that we vacuumed up with our little vacuum cleaner and they guy said that his colleague should not have cleaned the carpet until the place was vacuumed. We also have pictures of all of the hair we vacuumed. He then proceeds to inform the owner that he didn't see any spots on the carpet and the owner tells us that they will not clean the carpet again because it "looks" clean, despite the fact that we just showed them tons of hair and despite that the employee just walked on this carpet with his filthy shoes on, so this speaks to their standards. The owner proceeded to inform us that we would have to pay $150 for him to clean the carpet again. Additionally, there were no spots to begin with because the carpet is less than a year old, the point of the cleaning was to remove the hair and odor. With all of this being said, we DO NOT recommend this company. They are unprofessional, a rip-off, and they did not do what they were paid to do, and they did not stand by their word of fixing the issue. They left our home without cleaning the carpet again and properly as they said they would, especially after we waited until 6pm for them. The total price paid for this service was almost $200. We will be filing a complaint with the better business bureau and updating Angie's List, but in the meantime we will call Stanley Steemer. Customer Service is key, especially when you are s small business.
    - Sophia L.
  • A
    OMA Professional Cleaning Technicians
    Great experience! Mike is super professional and did an amazing job cleaning the carpets. I purchased a Big Deal and he was very responsive in communicating with me to determine the condition of the carpets and setting an appointment. Price was fair and he was really pleasant to deal with. Would definitely recommend and will be calling him again for the next round of maintenance.
    - Adrienne G.
  • A
    OMA Professional Cleaning Technicians
    the guy who did the service called me in the morning to confirm that the time was good, called me to let me know when he would arrive. Came in prepared ready to work, completed the cleaning in 40 mins, no fuss, no muss. Packed up his equipment, shook hands, and he left.
    - Robert T.
  • A
    OMA Professional Cleaning Technicians
    I gave a "B" for punctuality because I got a call at a little before noon...(the time frame "agreed" upon) and they asked to slide the time back about an hour (which wasn't going to be a problem). That's my only "complaint". I waiting for another special to hire them to do the other rooms in my house. Definitely will use them again.
    - Cheryl H.
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Carpet Cleaners in Upper Marlboro

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