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Auto Glass Repair reviews in Towson

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  • A technician had to come out three times before the windshield was actually replaced. The first time he didn't have the right windshield for my car. I called Safelite and told them to please order the correct one, and that when they did so, I wanted one from my dealer. I didn't want the and quot;standard' windshield they wanted to put in. After they cleared it with my insurance company, they ordered it but when the technician came out to put it in, he didn't have the correct molding for it. So he left. I called Safelite and told them to order the correct molding, again dealer specific. They said they would do that after getting permission from my insurance company. The next day, a technician called to say he had my windshield and wanted to install it. I asked him if he had the correct molding. He checked his truck, said no. So he didn't come out. I again called Safelite and told them to please order the correct molding. They said they would. A few hours later a representative called to make an appointment to come out to install my windshield. I asked him if he had gotten the molding. He said that the molding was universal, and I didn't need one specifically made for my car. I asked him who told him that, and he said the dispatcher.
    I called my dealer and asked whether the molding had to be specific to my car. He said yes. I called back Safelite and they agreed to order a dealer molding.
    The following week, the molding had arrived and the technician came out and installed the windshield.
    The only reason I used Safelite was because my my insurance company warranted their work. Otherwise, I would not have used them.
    Having said all that, once I complained to the company (after the second failed attempt to install the windshield) they were very attentive to my case and followed up with me several times to and quot;keep me in the loopand quot; about what was happening. While I appreciated that, the fact of the matter is that it should not have taken them three tries to get it right.

    - Caroline F.
  • They accommodated me in a very short time, I had to be on the road, and they came over and finished it within half an hour; it was done and fixed.  I was in a time crunch so I didn’t compare prices.  I got quotes from two other places that were same so I don’t know if there was a better deal out there.  I had to go on a long drive a day later so I needed to get it fixed to make sure it wouldn't spread. 
    - chhavi s.
  • I first called on a Tuesday, and they could fit me in that day, but because of the weather I later called back to reschedule to Saturday. Communication was easy and clear, and they were clear about the cost, who would be coming, and how to reach them. On Saturday the technician called ahead to say when to expect him, and arrived an hour later as he said he would. He did the work quickly and professionally. What is nice is that now the wind sound that had been coming from the left side of the windshield is gone.
    - TERESA W.
  • They were very courteous and pointed out that there was some damage to the car from the break in that I hadn't recognized before. The price was $50 less than the original estimate, and they finished sooner than they estimated. I would recommend them.
    - WILLIAM Y.
  • I called them on a Saturday morning. He gave me the price over the phone and said "bring it in and it will be done by Noon." I did and it was. They were friendly and quick. My windshield had been hit by a small rock on the highway a few years ago...there was a little nick/chunk missing and a small crack that spread slowly...then I came out one day this Spring and the crack was suddenly most of the way across the windshield, so I figured it was time to get it replaced.
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    - Rudy S.
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    - Frederick M.
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    - Barbara S.
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    - Barbara S.
  • They did a nice job.
    - Richard P.
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Windshield Glass Repair Services in Towson

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