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Auto Shop reviews in Suitland

  • F
    On July 20th of this year my fiance Mr. George went to Hubcap Heaven to have his rim repaired/refinished, they had to refinish the scratches on his rim. It took 3 weeks and 3 visits from us to their shop to get the job done. They couldn't seem to get the color right and had to redo it 3 different times because it didn't match the original color that's on his rim. In the process of us going back and forth to the shop he noticed that his stock spare tire was missing. This is the spare that came with his car when he first purchase it. When he inquired about the spare tire they put an older looking spare time in place of the new one that was there. His Lexus is fairly new and all of his tires including the spare tire have sensors on them to let you know when the pressure of the tires are low. The spare tire they gave him in replacement didn't have a sensor on it like the other ones did. When he asked to speak to the owner to complain about his stolen spare tire and sensor, a lady by the name of Kay who he dealt with when he first brought his rim there wouldn't provide him with the owners information. Kay was rude to my fiance and very nasty in her delivery. She wouldn't help him to resolve the issue of his missing items from his Lexus. A man name Mike who worked there as well, wouldn't give his whole name or the lady Kay's name. They both lied to my fiance about the missing items from his car and were both unprofessional in handling the issue. My fiance felt ripped off with no regards from Hubcap Heaven. They didn't want to fix the problem they gave him a hard time about completing the work on his rim that he had already paid for in advance. They gave no solution to his missing spare tire or sensor and gave him an old spare tire that didn't have a sensor like the others. When we did some research on Hubcap Heaven, we found similar experiences from other customers who had used their services and was dissatisfied as well. We don't recommend Hubcap Heaven because they're dishonest, they lose your property, they steal your property and are very nasty and unprofessional when inquired/confronted about it. If you ever decide to use them please take pictures of every part of your vehicle because something might end up missing or being replaced with a older version to what you had and they don't do a good job and are very unprofessional.
    - Trina C.
  • F
    I had a check engine light come on back in May of this year. I also brought my car in a few times over the 6 years I was a loyal customer. I begin to complain about the time as well as money spent bringing my car back and forth for the same problem, the response I received left me feeling unappreciated and valued as a long time customer. I told the manager "John", that I wasn't pleased with the service because they had looked at my car 3 times for the same issue and it still wasn't fixed. I also disliked that the shop collected my $450 to repair the problem and after so much time wasted didn't fix the problem and had no idea what was causing the check engine light to still come on.
    - Kay G.
  • A
    It went great.  Scheduling was easy and he came out to my house two days after I contacted him.  I liked that the technician was very cordial, and spent even more time making sure that the work was done properly.  The car looked new and I will definitely use them in the future!
    - Francine G.
  • D
    First of all, the only reason I went to the dealer was because I was still covered under the service contract.  After waiting for 3 hours (with an appointment), they finally got to my car.  Note that the service rep did not at any time keep me up to date (though he had my phone number and I was in the waiting area), I had to go seek him out.  When the car was ***finally*** finished (again, I had to check on it, since my rep was nowhere to be found), I tried to ask the clerk why the cost was so much more than the quote, without success.  Someone was able to explain the extra charges, but these were not disclosed at the time I agreed to the service.  I was told it would be a few more minutes, that they were taking it to be washed.  I waited over they the area where they drive them around front.  And waited.  And waited.  I finally went to ask about it, when I spotted my car in the front  of the building just sitting there.  I went inside, waited in line again, and told the woman my car had been ready the whole time and I wanted my keys (which had been sitting there in the drawer).  I went to my car to find that it had been there all along, and still had all the paper in the seat and floor.  Needless to say, I haven't taken the car back there again.
    - Amber D.
  • B
    Their service is absolutely great. They are quick. They service your vehicle in a timely manner. They will check you in within a few minutes of your arrival. They are very good about accurately telling you for how long you would have to wait. I spent $285 the last time I went there. I would recommend them because they are good and they abide by their word; they stick to what they say. Their price is average as they are a dealership. I will be using them shortly.
    - DAVID C.
  • A
    The overall process went very good. The price was fair it was not the lowest and not the highest. They came out on time as scheduled. Packed up and loaded my belongings onto their truck and took it to my new home. The movers were very professional. The customer service I received from the initial phone call to unloading my stuff was better and went more smoothly than I expected. I was very happy with them and certainly use them again, if needed. On another note, my home office was up and running the next day, because of the timely manner of the move.
    - Cynthia W.
  • A
    I booked this company for a birthday event and the service was awesome! The driver was very professional and punctual! The limo was extremely nice! I highly recommend this service!
    - Michelle B.
  • A
    - Sonja E.
  • A
    - Douglas B.
  • A
    - Oliver H.
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Auto Shops in Suitland

Companies below are listed in alphabetical order.

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