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Appliance Repair reviews in Stevenson

  • F
    We have bought 5 major appliances from Jarvis and never will again.  They have no idea what good customer service is.  We bought a kitchenaid top of the line dishwasher from them a year ago.  This is the 3rd service call we've had and the 2nd time the dishwasher flooded our beautiful wood kitchen floor.  We have had a dishwasher in that spot for the last 32 years and this is the first time this has ever happened.  They are telling us that the reason this happened is that it's never been this cold in 32 years for this long and that's it's our house's fault that the valve broke twice.  If we had ever had that problem before I would agree but nothing has changed and no other dishwasher has ever done this.  But still they say it's our fault.  They refuse to pull the dishwasher out from our cabinets because it's tight even though they installed it.  How do I know that they didn't do something to the wall when they installed it if they won't pull it out?
    So, I now have a ruined kitchen floor, a dish washer that they won't fix put a new valve in because they say they could be held responsible if it breaks again.  Keep in mind that they replaced the same part a month ago so why wouldn't they be responsible for that if they say it's my house's fault?
    This dishwasher was almost $2000 and it's a piece of junk but that's not the worst part.  The worst part is they have lost us forever as a customer after we spent thousands of dollars with them and they couldn't care less.
    They've left us no option but to sue them for all of our damages and we have never sued anyone before.  This all could have been handled so differently with so little cost to them.  
    - RONA S.
  • A
    These guys were great. Called ahead of time and were punctual. Finally found a plumber I can count on. Call them and no one else. You'll be happy.
    - Clark L.
  • A
    See above.
    - Rebecca E.
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Appliance Repair Services in Stevenson

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