window and balcony door replacement
Working with Blaine was a disaster. Although they were very punctual and seemingly knowledgeable at the time they provided the original estimate, their advice was poor, their workmanship was very poor, and whenever a problem occurred they were slow to respond and offered only partial or second rate solutions. For example, they forgot to have the factory drill the hardware holes into the door. Rather than sending it back to be done properly , they insisted on doing it themselves. This would have been ok with me, except that they didn't measure and drill it quite properly, so the deadbolt hardware was slightly misaligned with the hole for the bolt. Rather than start over which i thought would have been appropriate since i paid for the new door, i think they shaved the deadbolt hole to make it slightly larger in order to force the bolt to fit, and it has never really functioned properly. There were many similar issues throughout the process of having a window and door replaced, were a problem in the repair arose and Blaine's proposed solution was second rate. They repeatedly shirked responsibility and blamed the problem on the fact that that i was doing a repair instead of a full new installation. But they are a window repair company! And initially they assured me a repair was a perfectly reasonable option. My biggest problem, however, is that 2 years after the original repair (which cost roughly $3500) , I am again having the same problem that was the reason i did the original repair in the first place - which is that water is leaking in from the second story door i had replaced. The molding below the door is wet and rotting, and i am afraid the problem is more extensive because in the most recent rainstorm the floor by the door was wet, and we had significant water in the house directly below the door that was replaced. But when I called and asked them to come and assess the situation, it was more of the same - I was told the next available appointment is 4 weeks out and there are no exceptions - which in my mind is basically the same as saying don't involve us. Blaine had an A+ rating on Angie's list which is why i hired them. We have done extensive home projects and repairs and they are without a doubt the least professional and lowest quality work we have ever received. Choosing a copy based on yelp reviews would have been a better bet.