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Cleaning reviews in Severna Park

  • A
    High-end LG dryer is only 5 years old. Our dryer was not generating heat. Had another company look at the dryer - heating element had gone bad. Replacing that resulted in heat, but it still wasn't drying fully - things were coming out just slightly damp. He suggested calling Dryer Vent Wizard to inspect the vent line, suspecting it was clogged. Dryver Vent Wizard came out day after I called them and showed me that only a little bit of air was coming out of the vent outside. Cleaning out the vent resulted in about 4 gallons of dust/lint. Result was a lot more air coming out of the vent after the blockage was removed. He explained that a blocked vent is likely to have caused the heating element to overheat and fail. Full drying test still needs to be done, but it looks like a no-brainer.
    - Tom W.
  • F
    This company listed a deal for $199 deep clean for up to 2500 sqft. Our place is 3700sqft. He said I can clean whole house for $350 and stay as long as it takes. The check was on the counter because I had to go run some errands. They did a quick, lousy cleaning job for barely 3 hours then dashed out of here because they had another job scheduled. They didn't touch our office or basement, didn't touch the baseboards, windowsills, or any bedroom furniture -which my wife specifically asked them to do, nor did they vacuum/mop our hardwood floors- all they did was sweep them. They didn't dust ANYTHING and we have pics to prove how lousy their work was. I came home from running errands as he and his crew were leaving. I asked if he was done and if my wife was happy..he said yes we are done, your wife is busy downstairs, we have to go. I went downstairs to ask my wife what she thought of their work and she said I don't know they are getting ready to come clean the basement. I said what? He said they were done and just left. She said, you're kidding right? We were absolutely ripped off. I called him back immediately and said we paid you to clean the whole house and you didn't touch the baseboards, windowsills, office or basement. He just repeated, "I confused, very big house." I said you were paid for services you didn't perform. He made it sound like he'd come back and finish, but he never did. They failed to clean several things they listed in the deep clean ad and received payment for square footage he didn't even touch. Manuel talks a good game and leaves an earnest impression, but he will lie right to your face. DO NOT HIRE--if you do, never ever leave his check out where he can see it or he will bolt with it.
    - Bradley V.
  • A
    Ryan showed up at the scheduled time, we discussed the work, and then he provided a written sheet detailing the work and cost. The cost was very fair. Ryan worked hard - some of the windows had not been cleaned in a few years. The window cleaning was superb. Streak Free Window Cleaning gets my highest recommendation. I plan to hire them again.
    - Damian F.
  • D
    They arrived on time and were very nice. However, the quality of work was substandard. Examples: dusting and cleaning surface areas was done "around" anything on the tables. Not even behind the items. Nightstands in bedroom were not dusted or cleaned of smudges from glasses and dust remained. No mopping or dusting behind washer and dryer or beside it where there were a couple of socks left on floor and lint dust. Plenty of room behind each. No kitchen items were moved on counters to clean behind them. Bathroom floors were still noticeably dirty where a quick mop was pushed around. Just not clean. I can easily wipe around things etc. Very nice people but they need to understand house cleaning. Also, I am not a nitpicker but move things to one side and really clean. Sorry but no way will I pay 99.00 for this level of service.
    - Virginia C.
  • A
    I live in a very wooded area and get a lot of grime, dirt, and mold on my brick house. MD Powerwash made my very dirty, moldy house look BRAND NEW!! I expected it to look "better" but it looks amazing! The guys that did the work were very polite and professional. They were 30 minutes late so I gave them a B for punctuality, but if I could, I would give them an A+ on everything else. The technique and solution they use really draws out the dirt, it doesn't just hose it off. I would highly recommend them!
    - Susan P.
  • A
    Jenny's Quality Cleaning Service have been doing an excellent job cleaning my house for over the past four years. The service provided is thorough, and the women are flexible if I need to change a day or time. I appreciate coming home to a clean, lovely smelling home after a long day/week at work. I highly recommend Jenny's Quality Cleaning Service to anyone looking for their house to be cleaned.
    - Sandra S.
  • F
    DO NOT USE THIS CARPET CLEANER. I took a 6x9 oriental carpet in to be cleaned. When I got it home and unrolled it, the carpet has Blue, Green and Red stains and a matted surface on the tan and salmon field. I immediately brought the carpet back to Capital Rug Cleaners and they denied causing the stains. When I told them I had a contractor at my house who would testify they watched me unroll the carpet and it had the stains���.they changed their story that the stains must have been there to begin with���.No ��� they were not and the rug was matted down where the stains were. While I don���t know what happened, I can only guess that they put another damp rug down on top of mine and the dye ran. Do yourself a favor and find a more reputable firm to do business because this one has not stood behind their work in ruining my carpet. This is not the way to treat customers. At this point I will have to sue them in small claims court to recover the cost of this ruined $2500 piece of carpet. They are not willing to acknowledge their mistake. I specifically wrote to them and they failed to acknowledge the letter or reply in any way. Copy of letter below 174 Dividing Ct Arnold, MD 21012 April 12, 2017 Capital Rug Cleaning 836 Richie Highway, #3R Severna Park, MD 21146 Mr. Hamidull Wardak On 20 February 2017, I delivered to your location in Severna Park 2 wool oriental rugs for cleaning and paid a 50% deposit of $94.54. There were no stains on the carpets and only general cleaning was required. No stains were noted when I delivered the rugs to you. The rugs were picked up 7 March 2017, paying the remaining 50% balance of $94.54. The rugs were rolled in paper and were not inspected at the time of pickup. One of the rugs was cleaned satisfactorily without problems. The second rug, which is a handmade wool Mahal rug, approximately 6���x9��� was found to be stained and something spread on the surface when it was unrolled on 22 March 2017. A contractor, doing electrical work, was present when the carpet was unpackaged and unrolled. Also noted was something on the surface of the rug in the area of the stain that ���matted��� the surface. The contractor can and will provide affirmation of the stains and ���matted��� area. The rug was immediately rerolled and returned to the Capital Rug Cleaning with a request for remedy of the stains. On 7 April 2017, after not hearing from you for 2 weeks, I called you and you asserted that you could not have put the stains on and were sure they were not present when you returned the rug.���. Respectfully I disagreed and noted that the stains were present when I unrolled the carpet. You agreed to work on the stains and advise further by 14 April, 2017. On 12 April 2017 I returned your call from the night before. After some discussion you agreed that the stains were on the rug when you returned it to me, however, you then then asserted that the stains must have been present when we brought the rug in the first time. I questioned how this could be if you did not note it then or tell me you could not get them out when you returned the rug to me? At that point discussions broke down and I requested compensation for the ruined rug. I have the original rug tag and business card from the purchase of the rug and it was valued at $2490.00. Please remit to me $2490.00 by COB 28 April 2017 for the Mahal carpet your business stained and ruined. Failure to remit the full amount in the time frame prescribed will result in Small Claims Court filing, BBB Filing, Angie���s List filing and many other review site filings. Respectfully Mark E. Shiffler 174 Dividing Ct Arnold, MD 21012
    - Mark S.
  • A
    Bob's grandson, KC did the work for me and it came out great, exactly what I wanted. I shopped around quite a bit as Im in the military ands found price quotes I was receiving to be a bit high. Bob's beat them by a couple hundred for my job and I got my boat back in a week.
    - Don S.
  • A
    It was amazing. They are great. I have referred them out to a million people. We switched to leather and hardwood, so we don't have a need for it. I don't have anything to complain about them at all. He is great. He took his time. He was thorough. He was very professional. He was punctual. He is a very nice person. He didn't over charge. He just really took his time to do the job right. Every time he does that. He is not rushed. We actually have clean upholstery and clean carpet when he leaves. He is real meticulous.  He does the work himself and is great. I have recommended him to several neighbors and friends. They are all really happy with him.
    - Courtney D.
  • B
    Carpet cleaning in most rooms went well overall. The club room and one flight of stairs were left very wet. Two electric fans and a dehumidifier on high for 24 hours pretty much fixed this. Also one surprise: the supply hose bringing hot water to the house burned a snake-like path across the lawn! I had offered an alternate path through the kitchen which would have avoided this - the provider should have been aware of this problem. The provider was very nice and professional.
    - Beverly H.
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